Jones Chrysler Dodge Jeep

The service associate was friendly and attentative to my situation. She gave me updates and double checked with the mechanics about my situation and the reason for my visit. situation. She gave me updates and double checked with the mechanics about my situation and the reason for my visit. More

Good job, trusted service manager and parts manager and customer service was great and always thinking about customers customer service was great and always thinking about customers More

The whole staff was very nice and knowledgeable! They made the car buying process easier! They made the car buying process easier! More

This dealership has always treat me fairly and with respect. I will continue to do business with them respect. I will continue to do business with them More

You really work with me for the best deal, and make sure that I am good with what I was sold that I am good with what I was sold More

Dealership dragged their feet submitting my tag paperwork to the county tax collector office. They never notified me when the paperwork was finally sent. Penalty fees were accrued due to their negligence and to the county tax collector office. They never notified me when the paperwork was finally sent. Penalty fees were accrued due to their negligence and they refused to reimburse me for their mistake. Would not recommend. More

BUYERS BEWARE.. I purchased a used 2018 Ram 1500 with 30k miles on it from Jones. When I left the dealership I took it straight to a mechanic to look it over because I had a vacation planned to Montana two d miles on it from Jones. When I left the dealership I took it straight to a mechanic to look it over because I had a vacation planned to Montana two days later. Long story short the mechanic called saying the truck was from up north and needed brakes and rotors and that it was so rusted and seized up they had to unpin the rear ended just to get them off. That cost me $700. Obviously the dealer didn’t take the time to pull the tires and wheels off or they would have seen the terrible shape the brakes were in. The emergency brake didn’t work at all. The next day I noticed the sunroof drain was clogged up and leaking and the headliner had Velcro used on it and was falling. On top of all this Jones was also supposed to order me a leveling kit as part of our agreement when purchasing the truck. Called several times, going on 6 months now and still haven’t heard from them. If your buying a used vehicle even if it’s almost new, get under it and check things before you buy because it’s obvious Jones will not. I will say they were very helpful in the buying process and worked to get the numbers where I needed them to be. I am however very disappointed they sold me a $45k truck in the condition it was in. More

Thanks to Chris Peay and his team for making sure my GMC Terrain was repaired properly! The staff was friendly and helpful. I highly recommend the Dodge Chrysler location. Terrain was repaired properly! The staff was friendly and helpful. I highly recommend the Dodge Chrysler location. More

Kelan Davidson was my salesman and he was amazing!!! He was very honest and took care of all of my concerns and patiently answered all of my questions. The finance department knew my budget and we worked t was very honest and took care of all of my concerns and patiently answered all of my questions. The finance department knew my budget and we worked together to achieve the goal of walking out with a fantastic deal!! More

Found a pre-owned vehicle that I was very interested in. After thoroughly looking through website descriptions and pictures, decided this was the car I wanted. Contacted the dealership directly via e-mail After thoroughly looking through website descriptions and pictures, decided this was the car I wanted. Contacted the dealership directly via e-mail to verify they still had the car on hand because they were located about 180 miles away. Confirmed they still had it and began corresponding back and forth with the sales team. Was told the car was "beautiful inside and out" and a great deal (As I thought it looked from the website descriptions). Provided them with all of my information, including info needed for test drive and financials. I even secured loan approval specifically for that car & dealership before arriving. After the 3 hour ride there, however, when we got there we were immediately told about mechanical issues and that they would just "cut us a check" for the expense to have it fixed. WHY WAS THIS NOT DISCLOSED PRIOR TO US DRIVING ALL THE WAY THERE? Did they not know even though they have been in possession of the vehicle for around 4 months according to the Carfax report??? I would have thought that the car would have been more thoroughly inspected and prepared before trying to sell it to someone. We literally walked in the front doors of the dealership and were told it “needed to new rotors” was “braking hard & rough” but that they could cut us a check to get it repaired if we purchased. Why on Earth would any reasonable dealership allow a customer to drive 187 miles ONE WAY to look at and purchase a vehicle without disclosing such information beforehand? I do not understand how such an issue could just be overlooked. The funny thing is they even offered to deliver it to me prior to me making the trip down to inspect it in person. I also find it hard to believe that the dealership would even offer to deliver such a vehicle to me without disclosing that information. Were they just going to drive it 3 hours my direction with crap brakes and expect me to purchase? I went to the trouble of driving my family all the way down there, wasting an entire tank of gas and a Saturday afternoon, as well as applying for a loan with specifically for that dealership simply to find a car that was in no way or form ready to be sold at the price it was listed for... mind your they offered to cut me a check for the "repair expense" but did not offer even once to come off their asking price. You know it’s bad when the dealership is offering to cut you a check for mechanical repairs the second you walk through the door. I worked with three people during this experience: one via email correspondence, a sales person via phone & in person, and the sales manager. I do not blame the sales person honestly, I believe she was probably blind-sided with the issue at the last minute and did what she could to try to make it right (the check to have the repairs done). The sales manager did little to rectify the situation, didn't offer to lower the price of the vehicle. More