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Jones Ford Shallotte- Service Center

Shallotte, NC

4.7
109 Reviews

109 Reviews of Jones Ford Shallotte- Service Center

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July 06, 2025

Love the dealership and staff. Such a pleasure having them nearby and them so accommodating. More

by donna41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Great sales staff. Great service department. They have small town attention to their customer’s needs. Very friendly and professional. More

by frank1391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

Both service writers, Christina and Kevin are extremely helpful. Can't forget Chris. Bought Michelin tires there for my F150. Best price anywhere in my area, even beat online tire sellers! Who would think More

by dave9499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2025

Very friendly, family oriented, and helpful with making customers very happy. We are definitely a ford femily with jones ford. More

by crystal.e.collns50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Paul Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey D. Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Williams Awesome Salesman
June 06, 2025

The service people are friendly and I have not had any issues with the oil changes for my Mustang. But I am concerned about the growing number of recalls Ford has had lately. My 2020 Explorer lease vehi More

by MGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2025

Working with Kevin is always a pleasure. He always follows up and keeps you informed. More

by rsulliv5375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025

Great service. Great customer service. All around great customer support and service. Would highly recommend Jones Ford More

by hjamesflooring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Paul Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey D. Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Jones Ford Shallotte responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 26, 2025

I bought my vehicle at Jones Ford just over 3 years ago. Although I have not brought the vehicle back there for general maintenance (oil changes, tires, etc), each time I did bring the vehicle there I was t More

by theojkett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Jones Ford Shallotte responded

Hi, we appreciate your feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 23, 2025

Still not offering pick up and drop off service. Appnt time are more of an estimate than a scheduled time. More

by jkshome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Jones Ford Shallotte responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (910) 754-4341.

May 19, 2025

Chris is awesome to work within and takes care,of his customers. Highly recommend Jones Ford More

by mbyrd3535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Jones Ford Shallotte responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jones Ford! Safe travels!

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