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Jones GMC - Service Center

Savannah, TN

4.6
282 Reviews

282 Reviews of Jones GMC - Service Center

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March 04, 2025

I have been dealing with jones for many years. They’ve always made me feel like I was the lost important person in the room. More

by TBar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

February 25, 2025

The help that Spencer gave me was very much appreciated. Everyone was very courteous and helpful More

by dunn.marilynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Jones GMC responded

Thank you, Marilynn, for taking the time to share your thoughts on working with Spencer and our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

February 21, 2025

Very fast service and everyone was so polite. I will be back for my next service. More

by Neasey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Jones GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones GMC. Jones GMC Management Team

February 21, 2025

Service staff was excellent, very accommodating and responsive to all of my request! The support staff were also very helpful and friendly!!!! More

by miltonallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Jones GMC responded

Thank you for your kind words! We're thrilled to hear that our service and support staff provided an excellent, accommodating, and responsive experience. We appreciate your support and look forward to assisting you again in the future!

February 19, 2025

Great service with exceptional personable customer service. They always take the best care of my vehicles More

by Matthew Briney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Watkins
Feb 19, 2025 -

Jones GMC responded

Matthew, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

February 16, 2025

Good experience people friendly service was ok got in and out in a short time More

by lzfsd123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Jones GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

February 13, 2025

HORRIBLE communication. Basically non-existent. The buying experience was worse. I just did not complain. Afraid for retaliation. Still am. More

by Chief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Spencer Westbrooks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Jones GMC responded

We're truly sorry to hear about your experience and your concerns. Customer satisfaction and clear communication are very important to us, and we regret that we did not meet your expectations. We'd appreciate the opportunity to address your concerns and make things right. Please feel free to reach out to our Customer Service Manager, Bethany, at 731-925-4923. We want to ensure a better experience moving forward.

February 04, 2025

Everyone was so nice and helpful all through the process. Making for a great experience. More

by butler60321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Cummins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Jones GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jones GMC Management Team

January 30, 2025

Everything went well today. It took longer than I hoped but not too much. I will continue to have my terrain serviced there. More

by mrowin22
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Jones GMC responded

It's great to hear that Nicole and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jones GMC! Jones GMC Management Team

January 23, 2025

It’s never a problem getting an appointment for service. I enjoy the service team. They are always nice and willing to help. More

by rgennys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Jones GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team