Jones Honda

Poor customer service and dishonest pricing I strongly encourage potential buyers to look at other options before purchasing with Jones. When I went last week, it was one of the worst experience I strongly encourage potential buyers to look at other options before purchasing with Jones. When I went last week, it was one of the worst experiences I have had with car shopping! I had planned on purchasing through Jones. My husband and I test drove several cars, that went okay. However, when we were ready to work out the pricing, we were given numbers that were several thousand dollars higher than what we had researched as the fair market range for an Accord LX (base trim level) and EX (mid trim level). Furthermore, we showed them the Honda website with a special of $240 a month for the LX lease. They were trying to charge us about $100 more per month for the LX and they attributed it to "taxes" (that was a lie, the taxes were around $20). There was a lot of back and forth (so much time wasted) just to get to the advertised price. Furthermore, the sales manager told us he was not aware of this special. My husband and I were in disbelief, how could the sales manager not be aware of nationwide advertised specials (tv and internet)? It made no sense and it was very poor customer service. My husband and I agreed that Jones would not be getting our business. I requested online quotes from Ciocca, Ebersole, and Piazza. All gave me quotes for thousands less on the EX than what I got from Jones. I ended up going with Ebersole because they were straightforward and customer-oriented. I got a lease for an EX that was less than what Jones tried to charge me for an LX (nationwide special). I want honest, straight-forward, hassle-free car buying, so I will be sure to avoid Jones in the future! More

Used Car Sales - Execllent Customer Service I recently purchased a used car from Jones. My salesman Kirk Newcomer went above and beyond. Prior to showing up I had questions about a car I saw I recently purchased a used car from Jones. My salesman Kirk Newcomer went above and beyond. Prior to showing up I had questions about a car I saw on their website. Kirk took the time to send me a video he shot of the car addressing all my concerns. On the test drive, Kirk noticed an issue with the car that honestly I wouldnt have noticed. Once back to the dealership, he made sure the maintenance department fixed the problem before we left the lot. Kirk's attention to our needs were outstanding. Great car, great price, great customer service!!! More

Great Service Getting a new 2016 Honda Pilot and we are very excited. This is our fourth car from Jones and the service has always been exceptional. Getting a new 2016 Honda Pilot and we are very excited. This is our fourth car from Jones and the service has always been exceptional. More

It was great experience when I visited the dealer for a new car. The salesman was very friendly and ready to help on my need. The Total sales was done within a day . I would recommend anyone to Jones Honda new car. The salesman was very friendly and ready to help on my need. The Total sales was done within a day . I would recommend anyone to Jones Honda for a new vehicle purchase. More