Jones Junction Hyundai - Service Center

Nothing but problems and I was given a run around with my 2022 Hyundai Tucson that originally had a recall that I know was not fixed . Even gave Jones Service Dept all the proof of the problem my car was hav 2022 Hyundai Tucson that originally had a recall that I know was not fixed . Even gave Jones Service Dept all the proof of the problem my car was having from other Hyundai customers with a fix and the contact number to call from another Hyundai dealer who fixed the problem and the manager Jay never bothered . He just kept telling me he knows the problem with my car but he has no resolution. Taking my business to another Hyundai dealer to get it fixed thankfully they got me an appt away after I told them what I have been going through to get my cars shaking steering wheel fixed at highway speeds . I mean at least call the customer back I had to go in person just to speak to management because they DO NOT RETURN CALLS ! More

I Came in for a FREE oil change service that comes with the Jones for a Lifetime offer when you purchase a car from the dealership however, I leave with a $300 Invoice due to the sales advisor offering a s the Jones for a Lifetime offer when you purchase a car from the dealership however, I leave with a $300 Invoice due to the sales advisor offering a service but leaving out the price. Why Offer something that is $300 if I came for a free service? Also, why wouldn't you disclose the price before performing the service. Both the sales advisor (Mitch) and the manager we're very arrogant and had nasty attitudes. You would think that someone in a managerial position would make the situation better or see both sides of the story but, in this case, it was a completely different outcome, Jay, the manager I spoke to who reacted very negatively, he aggressively gave me keys and said, "Just Do NOT come back here again". Customer Service is very poor. More

My 18 Kona broke down in the middle of I-95 on Memorial Day. I got it towed to the dealership because I have pretty good experience working with other Hyundai dealerships and my car was still under warrant Day. I got it towed to the dealership because I have pretty good experience working with other Hyundai dealerships and my car was still under warranty. When I got there, the sales people helped me out, which was nice. Jessica, one of the service advisors, called me the next day (Tuesday, 5/31) to let me know about the estimates for the repair; all 4 injectors went bad and had to do de-carbon cleaning, over $1,800. I initially said yes to this and she said she has to order the parts and the car will be repaired by Friday. I spoke with a friend who is an advisor at a dealership and he said something isn’t right as replacing all 4 injectors plus de-carbon cleaning shouldn't be over $1,800. He suggested that I get the breakdown of the bill. I called them back the next day (Wednesday, 6/1) and asked to speak with Jessica to get the breakdown of the bill. The gentleman I spoke with said Jessica is off that day and he doesn’t have access to that (red flag). He added the only person who has access to breakdown of the bill is Jessica. He informed me that he will be speaking with a manager and have the manager contact me. I called them back at around 10am because I hadn’t received a call from the manager. The lady that I spoke with (Carol) said that the repair is actually around $900 (red flag) and Jessica was giving me a huge discount. I asked her in regards to why it cost over $1,800 and she said I am going to have to speak with the manager for that and forwarded me to the manager. He didn’t answer and I left a message requesting a call. At around 2-3pm, I still haven’t received a call so I contacted the dealership again, and I was able to speak with the manager. I asked for the breakdown of the bill, which he said he doesn’t have access to, only the advisor who wrote up the repair order has access to this (red flag). I told him that I don’t feel comfortable going ahead with the services until I get the breakdown of the bill, which he said would be fine. 2 days go by, I contacted the dealership again (Friday, 6/3) and spoke with Jessica. Jessica said my car was in the bay getting ready to be repaired. I told her that I spoke with her manager on Tuesday and communicated that I don’t feel comfortable with getting my repair done until I get the breakdown of the bill. She said she will have to call me back as the repair bill was with the mechanic that was working on my car, and said she will have to call me back. What type of a dealership, let alone a mechanic shop, doesn't have access to the breakdown of the bill when they answer their phones? She called me back about 2 hours later for breakdown of the bill: $540 for the injectors, 6.5 hours of labor at $140 an hour, $225 for de-carb cleaning, $135 for diag fee, and other fees which totaled up to $1,820.55. I told her I contacted 5 different independent mechanics around the dealership and the Hyundai dealership where I take my car to and asked them to quote the exact same repair. They all said the chances of all 4 injectors going bad on a car less than 100k miles is very slim. Additionally, they all said it takes 3 hours max to get the job done, and the total would be between $800 to $1,000. I asked Jessica about the labor time, and she said 6.5 hours is the hours that Hyundai recommends to charge the customers. I contacted my Hyundai dealership and asked if this was true, which they said no to (red flag). I contacted the Hyundai corporate to clarify this, to which they will be opening up a case for me. At this point, Jones Hyundai was lying and was trying to take advantage of me because I am from out of town. I contacted Jessica to tell her that I don’t want the repair to be done as they aren’t being transparent and would like to take my car somewhere else. Jessica said in order to do that, I had to pay $700 as the parts they ordered were non-refundable. I contacted them later that day to tell them that I am not paying for the parts as I don’t think the issues were the injectors. I also told Jessica that if I find out the issues weren’t related to the injectors themselves and I had to pay for the injectors, then I am going to have to take them to the court. I went to get my car the next day (Saturday, 6/4), and Jessica told me that she spoke with the parts manager and he waived the parts. I paid the diagnosis fee of $164.79 and got my car back. I brought my car down to the dealership I take my car to, and I just picked up my car today (Thursday, 6/9). Here is what they found: the 1 and 3 cylinders misfire due to not secure coil packs, inspected the injectors, no issues with the injectors, smelled gasoline coming from the intake gasket, cleaned the gasket, and reinstalled. They also test drove my vehicle twice to ensure there were no more gasoline smell coming through. This was a $390.96 repair. They also noted that even if I went ahead and replaced the injectors, the initial cause of the problem wouldn’t have gone away and I would have broken down on the way back to Virginia. So I have some questions for Jones Hyundai Service-If my dealership could smell the gasoline from the gasket, there is no way that you all didn’t smell this. I don’t believe you did proper diagnosing to figure out what was wrong with my car. I think you just saw and heard from me and concluded that I need all 4 injectors without even removing my plastic engine cover. I would like a genuine explanation from your general manager for this. Not only was this price gouging, but also this is directly related to the safety of the driver. I don’t want to hear from Jessica, or the service manager, I want to hear from the general manager of the dealership for an explanation. More

I am writing to inform someone who may care about my experience today trying to get my oil changed. I scheduled my appointment two weeks ago. It took that long just to get the appointment for the next “ experience today trying to get my oil changed. I scheduled my appointment two weeks ago. It took that long just to get the appointment for the next “free lifetime oil change”. I had no problem waiting two weeks for my appointment. So today my appointment was scheduled for 2:00p.m., and the advisor I was given as a contact was Mitch, to whom I never did see or talk to when I came in for appointment. I arrived 10 minutes early and it took about 7 minutes until someone asked me if I was being helped while I was standing there outside my car in your Service Department drop off bay. So she took my information and took me over to a woman to whom I did not get her name. They were informed earlier and at that present time that I would be waiting for my car while the oil change service was performed. They told me to have a seat in the waiting area and they will come get me when the car was complete and ready. I walked through the waiting area and visited the car lot at the Nissan and Toyota end of lot. When I came back I walked into the service area where I originally parked inside to drop off my car. It had not moved in that 20 to 25 minutes. I walked into the waiting area and took a seat and waited until 3:00. I walked back into the service drop off area to see if car was ready, thinking maybe they could not find me to let me know it was finished. I found the car parked outside. I questioned the same advisor that originally took my keys and she told me they did not get to it yet that they were short handed. I asked for my keys and left without getting my oil changed. By the way, I was also going to ask about the cost of the fuel sending unit being diagnosed and repaired or replaced. I am glad I did not ask for that. I am just curious why would someone schedule a customer that is going to wait for an oil change when you could not possibly get it done in the normal 20 to 30 minute time frame, or at least get to it within an hour? I have the feeling that since it was a free oil change maybe you are trying to have people not want to bring their Jones purchased vehicles in for that service. More

Took my car in for a nail in the back driver size tire. Was told they plugged it. Came out Sunday to a flat tire. Called Monday and was told to come in. I asked them to not plug it but patch it please. The Was told they plugged it. Came out Sunday to a flat tire. Called Monday and was told to come in. I asked them to not plug it but patch it please. The guy told me that what they would do this time around. So when I was told it was done I asked what was wrong with it. He said the plug was loose so they patched it.. I thanked him and left. Wake up today to go to work. What do I have a tire with 29 lbs of air in it. Called twice to speak to the manger and just got voice mail. I left a message. Finally called again. I got your the woman with the tire problem. Well your gonna have to pay for a new tire. It’s gonna be $254. I asked how is this my fault. It’s there’s and they’re should of seen the problem and he tells me well the plug must be too small for the hole. I said I was told it was patched. He goes on to tell me we don’t patch tires. I’m sorry but I shouldn’t have to pay for a new tire for there inconvenience and now I have to waste gas for a third time going up there and sitting for hours More

I had a flat and had AAA put the spare on. I called Belair Jones for the cost of a new tire. I immediately took my car there because this is where I purchased and have it serviced. I had to leave it du Belair Jones for the cost of a new tire. I immediately took my car there because this is where I purchased and have it serviced. I had to leave it due to low staff and full bookings. I returned the next day to find out they DID NOT GIVE ME A NEW TIRE , THEY PLUGGED THE FLAT ONE. After I told them that this was not my request , they said I would have to take my car and make a appointment to have a new tire put on at a later date or wait 2 or more hours until they had a bay available. This was not my mistake it was theirs for not following my instructions. I will not purchase another vehicle from them in the future. SO DISAPPOINTED. More