Joseph Volkswagen of Cincinnati - Service Center

My only service experience was for a recall and it took him 5 minutes or less to remove the part until the new part arrives. In and out in ten minutes. him 5 minutes or less to remove the part until the new part arrives. In and out in ten minutes. More

I’ve been a loyal customer here for nearly a decade. I’ve bought not one, but two Volkswagens from this dealership. I’ve always kept up with my oil changes, warranty checks, and milestone services — all I’ve bought not one, but two Volkswagens from this dealership. I’ve always kept up with my oil changes, warranty checks, and milestone services — all done right here. I’ve spent thousands of dollars with them over the years. So imagine my shock when they tried to blatantly take advantage of me during a recent service appointment. I brought my car in for a scheduled multi-point inspection — nothing out of the ordinary. Last year, this same dealership diagnosed a major issue: a broken coolant housing, quoted at $1,800. So, naturally, I expected some kind of update or reference to that during this visit. Instead, they tried to rush me through checkout, telling me everything looked fine — no issues found. No mention of the coolant housing. No mention of the headlight that’s clearly out. No mention of the worn brakes, the ongoing oil leak, or the same exact issue they diagnosed just last year. When I called them out, they brushed me off and even insinuated I was making it up. That is, until I pulled out seven years' worth of service paperwork — from them — including the one where they diagnosed the coolant housing problem themselves. So which is it? Were they lying last year when they said I needed an $1,800 repair? Or are they lying now when they say nothing is wrong? Either way, it’s dishonest. And it’s theft. Do not buy a car here. Do not service your vehicle here. They will lie, they will overcharge, and when you catch them, they’ll treat you like a nuisance instead of a long-time customer. Shame on them. More

Matt worked diligently and thoroughly. He was very insightful and did stellar work. Also spoke with Martin about possibly finding a new car. He was knowledgeable and attentive, knew exa He was very insightful and did stellar work. Also spoke with Martin about possibly finding a new car. He was knowledgeable and attentive, knew exactly what we needed! 10/10 would come back. More

I felt like service was great and explained good and very friendly nice people and I will go there for my next service friendly nice people and I will go there for my next service More

Ryan and Phillip were awesome to work with--looking forward to many great years with our new Atlas!! forward to many great years with our new Atlas!! More

Service was top notch as always. I was greeted immediately upon entering the service department. The explanation of service was explained, and the car was ready in the time frame t I was greeted immediately upon entering the service department. The explanation of service was explained, and the car was ready in the time frame that was promised. The waiting area was also decent. More

They were attentive and seemed to get the issue fixed. However, the car smelled strongly of gasoline for two weeks However, the car smelled strongly of gasoline for two weeks More

If you remember 97X, The Future of Rock and Roll, you remember the commercials for Northland Volkswagen. I was a customer then, and I remain a customer of the talented service team at (now) Joseph Volks remember the commercials for Northland Volkswagen. I was a customer then, and I remain a customer of the talented service team at (now) Joseph Volkswagen. The radio station is gone, but the excellent VW service survives. More

The dealership is great. I bring my car there anytime there is a problem and they get me taken care of. I bring my car there anytime there is a problem and they get me taken care of. More

Excellent service. Very thorough during the diagnostic process. Answered all my questions and answered it where I could understand it. Very thorough during the diagnostic process. Answered all my questions and answered it where I could understand it. More