Joseph Volkswagen of Cincinnati - Service Center

Took my car to Joseph to correct a leak from the rear main seal and driving noise at ~20mph. The work was expanded to include resealing the camshaft cover and replace front wheel bearing to correct the main seal and driving noise at ~20mph. The work was expanded to include resealing the camshaft cover and replace front wheel bearing to correct the noise. I agreed to a cost increased from 1800 original estimate to over 4k, i wanted everything fixed. When I picked up the car, I noticed no change to the driving noise and a week later, the rear main seal had resumed leaking. I returned the car to Joseph and a couple days was told that they couldn't repair the leak because the "crankshaft was walking" Apparently, too much axial play in the crankshaft causing oil to pass through seal and that next step was to replace the engine. I left the dealer thinking I needed to replace the car. Happy ending, independent found the cause of the leak - engine was overserviced with oil. Have not been able to confirm excess axial play in the crankshaft. Corrected oil level and a long road trip and the car is leak free and running fine. Based on my poor experience, I will not return to this dealership and cannot recommend them. More

As always, my experience at. Joseph VW service dept. was easy., smooth, and professionally friendly. Work, done in just a short time, was great. Thanks for everything.! Joseph VW service dept. was easy., smooth, and professionally friendly. Work, done in just a short time, was great. Thanks for everything.! More

Service men were extremely rude and did not give me the time of day when I was supposed to get a rental car they told me to figure it out but it was already scheduled. time of day when I was supposed to get a rental car they told me to figure it out but it was already scheduled. More

The service department staff know me and provide straightforward answers regarding issues on my vehicle. I recommend this service department. straightforward answers regarding issues on my vehicle. I recommend this service department. More

Greg and his team are always professional and deliver on time every time! Thanks Greg! time every time! Thanks Greg! More

My mechanic Dale was fantastic did a great job and followed up to make sure everything was ok! followed up to make sure everything was ok! More

I’d be more likely to finish rating if I didn’t have to write anything write anything More

Service Department did a wonderful job, Analyzed my car's problem, ordered the part, installed the part, test drove the car to verify solution was correct. Shuttle service to and from dealership was apprecia problem, ordered the part, installed the part, test drove the car to verify solution was correct. Shuttle service to and from dealership was appreciated. More

Easy to get service appointments & shuttle service is great for time management. Explanations of work that needs to be done are clear and questions answered. great for time management. Explanations of work that needs to be done are clear and questions answered. More

Reggie provided excellent service when I had an issue with replacing my new tires. I had to replace two tires due to a nail within three weeks. Reggie made sure my parts were ordered in a timely fashion. with replacing my new tires. I had to replace two tires due to a nail within three weeks. Reggie made sure my parts were ordered in a timely fashion. I did not have to wait long for the repair. I appreciate Reggie's efforts to make sure my car is serviced properly and safe for the road. I look forward to working with Reggie in the future! More