Journey Nissan

I purchased a used Nissan Murano here and everyone treated me as if I was the most special person on the planet.Courteous, patient and informative. This was on a night when the temps were below zero. treated me as if I was the most special person on the planet.Courteous, patient and informative. This was on a night when the temps were below zero. I was not rushed, and I was given personal attention to all my needs and questions. The dealership is a little distance from me, but I plan on going to them for all my service needs. I hadn't purchased a car for over ten years and I was not expecting to have such a great experience! Very impressed and I highly recommend Roberto, Rich and Bruce. Thank you! More

My first experience at Rosen Nissan was for maintenance and repairs on my wife's Murano. After some frustrating experiences with other service departments, I was extremely happy with the service manager's and repairs on my wife's Murano. After some frustrating experiences with other service departments, I was extremely happy with the service manager's visual explanation of what repairs were recommended before they proceeded with any work. We then had the pleasure of working with Erika Samis in sales to help us pick out a new 2014 Nissan Rogue SL. The model we wanted had been sold by the time we were ready to buy, but Erika and manager Joe Lage were able to locate the model we wanted with the interior, exterior, and accessories we wanted in less 2 weeks. Rick Caruso, the finance manager, was able to help us negotiate a very competitive rate, which allowed us to purchase the extended warranty, gap insurance and maintenance packages that made us feel safe about our purchase for the life of our car. When we realized an error on our paperwork, Rick drove to us that day to fix the issue and made sure that everything was made right. Erika Samis and Joe Lage have both followed up with us to make sure that we have been happy with our purchase and the experience. We look forward to working with the Rosen service team in the future and their sales team again when we are in the market for our next vehicle. More

Overall, going to Rosen Nissan was a great experience. Since it was my first time buying a car I thought everything was going to be confusing and overwhelming, however Mr. Sandoval did an amazing job expl Since it was my first time buying a car I thought everything was going to be confusing and overwhelming, however Mr. Sandoval did an amazing job explaining the different programs in Rosen Nissan. He also explained the various features of the cars I tried, which was very helpful. Mr. Sandoval was also very courteous and accommodating with my family and me. The dealership establishment was also very chic; it gave off a very friendly, cozy, and clean atmosphere to relax and enjoy the experience. The personnel in general were also very friendly. If I ever needed to buy another car again, I would defiantly go back to this dealership. I recommend it tremendously for its great customer service and prices. More

My wife and I went out today to only look at different cars and different dealerships, not to buy. We left one dealership up the road from Rosen and drove over to them to just check out the different cars cars and different dealerships, not to buy. We left one dealership up the road from Rosen and drove over to them to just check out the different cars. We were greeted immediately by Victor Cortes in the parking lot. I have to be honest I hate car salesmen they all just seem to push and push never leaving you alone, so I was on the defensive side as soon as we pulled up. But, to my very happy surprise Victor was totally not what I am used to. He was very polite, he asked us how are day was going, we even talked about our tattoos before any car talk happened. When we started asking questions about some cars he was Very knowledgeable. He showed us all the different models and knew just as much about each of them. He asked if we wanted to go for a test drive. Before we left he told me of a great route to take so we could get the full feel of the car. When we got back he was outside waiting for us and just wanted to know what we thought. He still was not pushy. He continued to answer our questions. Well, after my wife and I talked we to Victor lets write it up. They had a deal on the car already but was able to take some more off for us. We are know the proud owners of a 2013 Juke. Honestly, I was not going to buy anything today. But Meeting and talking with Victor changed my mind. If you go to Rosen ask for him. More

My experience at this dealership was great because immediately Mr. Sandoval was concerned with me as a customer. He ensured that I was given complete knowledge of the cars on the lot. He took his ti immediately Mr. Sandoval was concerned with me as a customer. He ensured that I was given complete knowledge of the cars on the lot. He took his time to make sure that my wife and I made a sound decision about our choice of car. He also contacted us several days later to see how were things going with our new purchase. I recommended my father to him about making a purchase and the same great customer service was received. I look forward to going to him again in the next three to four years for another purchase. More

Took my 2013 Altima SL for service. The vehicle was dirty, but flawless as it only has 7500k miles on it. The vehicle came out of service with a gouged rim. I was upset and after telling the Service Ma dirty, but flawless as it only has 7500k miles on it. The vehicle came out of service with a gouged rim. I was upset and after telling the Service Manager of my findings, he didn't believe me. I then asked him if he was calling me a LIAR and he nodded his head. Unbelievable!! I purchased one vehicle from the dealer in 2006. I on occasion return to get my vehicles serviced, but they always manage to botch the job up. Last time I took my 2010 Rogue in for service, I paid almost $500 for a scheduled service that wasn't completed. They mysteriously forgot to rotate my tires and inflate them properly and they also forgot to replace my windshield wipers. Nissan USA really needs to look into this dealership and provide them with some proper training. These guys are the frontline of the Nissan name and know nothing about customer service. You take your car in for servicing and don't expect to get it back with flaws that weren't there to begin with. Not happy at all! Although they claim not to have done the damage, they are replacing my front rim and provided my oil change and tire rotation at no cost. This really ruined my day and made me loose trust in my local Nissan dealer once again This is why I refuse to purchase another vehicle from these yahoos. Rosen Nissan, take some pointers from Muller Nissan in Highland Park. They treat their customer's with respect and return your car in excellent condition. More

Located a good used car on Tuesday 30 Apr and placed a deposit for delivery on Wed 1 May. During the test drive on 30 Apr the check engine light stayed on and the sales person said he would get it resolv deposit for delivery on Wed 1 May. During the test drive on 30 Apr the check engine light stayed on and the sales person said he would get it resolved before deliver. We arrived to take delivery and was informed that Rosen Nissan would not fix the light, they did have the error code and instructed us to take it to a Dodge dealer for repair (approx. $300.00). This was after we were informed that the name on the title needed to be changed. The sales person was adequate but the manager handling the issue was not very customer focused. He did offer to reduce the cost of the car by $300.00 but when all was said and done that did not happen. We took delivery on the vehicle with the check engine light on. This vehicle is for a 17 year old driver and it was explained how important it was to have the warning indicators (check engine light) working properly. I will not return to any Rosen dealership based on this experience and would advise anyone buying a used car to be very careful. We actually got a good car at a good price, but the experience was ruined by the attitude of the management staff handling the issue. Unfortunate - other customers in the waiting area could not believe what happened and voiced their support for me. I hope they tell a friend about their experience. More

6th car purchaed from rosen, nick was great. flawless transaction, and didnt have to wait ariound. very fast. i wouldnt hesitate in sending my friends and family in to see them. thanks again lyle rose transaction, and didnt have to wait ariound. very fast. i wouldnt hesitate in sending my friends and family in to see them. thanks again lyle rosendahl More

Jason Lumpkins gave me the lowest price possible price for a brand new 2012 Altima SL in May 2012. It took a total 3 calls and 10 minutes to finalize the deal over the phone. Two other dealers who had for a brand new 2012 Altima SL in May 2012. It took a total 3 calls and 10 minutes to finalize the deal over the phone. Two other dealers who had quoted higher prices warned me and suggested I get the offer in writing. According to these competing dealers I should not trust Rosen 'cos there is a good chance that Rosen will sneak in some other charges when I sign the papers. I have lived away from home since very early on, and I have sealed many deals with a handshake or over the phone. I finalized the deal Wednesday evening, and drove 60 miles to Gurnee on Friday morning to sign the papers and take delivery of the car. The deal was exactly as agreed to over the phone. It is March 2013 now and I am thinking of leasing a LEAF. This time Sean Liddy took my call. One 3 minute phone call and 2 emails to finalize the deal on Saturday, 3/23/2013. I'll be driving 60 miles within the next Fri/Sat to sign the papers and pick up my LEAF. Working with both Jason and Sean has been a great experience. Both of them are prompt, very professional and very respectful of my time. Best of all they are trustworthy. It would be frustrating to drive 60 miles and realize that the dealer is not trustworthy. I give Rosen Nissan in Gurnee, IL and both Jason and Sean FIVE STARS. R.Singh, Wisconsin. More

We purchased a car from here drove from Milwaukee to buy this trail blazer. We thought we got a really great deal until the car started slowing down and had to go to the repair shop the next day.There we we this trail blazer. We thought we got a really great deal until the car started slowing down and had to go to the repair shop the next day.There we were informed that the axel was broken I was furious as this is a HUGE SAFETY hazard. The cost was almost $500 out of pocket because this was not included in the warranty. The manager Tim was extremely rude by the way well Long story short we've had the car for 2 weeks and it has been in the repair shop 3 times now there is a sensor in the steering wheel throwing of the stability of the truck another $500 out of pocket! I do NOT recommend this dealership to anyone stay away otherwise you will regret it right away!!!! More