Journey Nissan

Nissan Manufacturer showed their new Versa MSRP at 10K. I contacted the nearest dealer, Rossan Nissan of Gurnee (Gurnee, IL)and was told that the 10K new Versa did not exist and the least expensive new car o contacted the nearest dealer, Rossan Nissan of Gurnee (Gurnee, IL)and was told that the 10K new Versa did not exist and the least expensive new car on this dealer's lot was 16K. I then elevated the call to the Sales Manager, Joe Lage, explaining my disappointment. I didn't understand how Nissan advertised a new car for 10K but couldn't find one for under 16K. He said he understood my disappointment and that he would speak with his sales staff, look at the figures again, and call me back. At the end of the day, he had not called back. When I called him, he said they were still working on it. Later that evening, a salesman, Rob Meyers, called me to say "they were busy all day" and hadn't worked on it. He said the car had a sticker price of 16K and that was their least expensive car, period. I found Joe Lage to be unresponsive and Rob Meyers to be completely disinterested. I'm not sure how they react to big ticket sales but they showed no priority or sense of urgency in selling their least expensive new car. I am now working with a Ford dealer who is thrilled to have my business. More

I am a long time Buick owner that decided to shop around for a different car and to move down from a van to a sedan. After visiting multiple dealers (Toyota, Buick, Nissan, etc.), I decided that I wanted t for a different car and to move down from a van to a sedan. After visiting multiple dealers (Toyota, Buick, Nissan, etc.), I decided that I wanted to purchase a 2013 Nissan Altima 2.5 SL. I went to Nissan online and submitted inquiries to several different area dealers asking what kind of a price I could get. Josh Sims of Rosen Nissan (7000 Grand Ave., Gurnee IL) gave us the best initial bid of 27,995 for everything I had indicated in my internet inquiry so my husband and I made an appointment to see him. Ultimately we agreed on the model he had in stock N7981 which had everything I wanted but wasn’t the exact color. Josh agreed to sell the car to us for 27,000 + fees after seeking and getting approval from Robert Logan, VP and we put a $5k down payment on that car. Josh knew the ground lighting was part on the car and talked to his manager about it when he got approval. We told him we would be back on Wednesday to take care of the paperwork. That evening (September 24th) he phoned us to tell us that his manager had installed ground lighting on the car and that we would have to pay an additional $500 from the price we quoted. My husband talked to Josh and told him that we did not feel that was appropriate since the sticker on the car was in line with the purchase price. We told him we would be in on Wednesday to finish the paperwork. We arrived as scheduled on Wednesday at noon which is when Josh said he would be available. Josh took us directly into his manager’s office (Terry Lumpkins) where we were quite frankly attacked. He told us we weren’t going to like what he had to say and proceeded to tell us that we could either pay an additional $400 for the car or take our down payment and leave. He said he wasn’t about to lose money on the car. When we pointed out that I had signed a paper agreeing to pay a certain amount his answer was “well we didn’t sign it and you can’t prove that we agreed to take that deal because it wasn’t signed”. I should mention that while we were test driving this vehicle we discovered that Josh had been a friend of my daughters (now deceased). He had been in our home to pick her up or to visit with at some time but we didn’t discover this until our third visit and I would in no way consider him a friend or even an acquaintance. Mr. Lumpkins seemed to think that Josh and we were conniving to steal something from him. His demeanor was combative; he was extremely agitated and outright rude. After being treated like this I told my husband that we wanted our money back and we left. We immediately drove to another dealer (Liberty Auto Plaza) and worked with John Collias to get the deal that we wanted and have ordered it from the factory. It may not have all of the features that the model we ordered from Rosen had but it was a much better experience. This has left such a bad taste in my mouth toward Nissan. I’ve bought new cars every 2 to 3 years for a very long time and never ever have I been treated like this. It’s as though this dealership thought we were stealing from him. I can understand that he made a mistake (or his agent) but we were not the ones to make an error and there is no excuse for his attitude towards me. Obviously you did not lose a sale to us because we went to another dealer and subsequently purchased a car but I still have such a bad taste in my mouth over this experience. I am retired now but have been an executive most of my life and I can tell you that this kind of customer service will ultimately cost you customers and you know what that means. This man never even apologized for their error – it was pay up or shut up! Well, I can tell you that I will not shut up and I definitely will share this experience with lots of people. More

Excellent pricing and very accomodating. Took the time to make sure we got the right car at the right price. In a couple years when our second car will be approaching 200K miles and will again be in the m to make sure we got the right car at the right price. In a couple years when our second car will be approaching 200K miles and will again be in the market, we will defintiely stop at Rosen first. More

My husband and I had stopped by another dealer to look at the nissan juke at the time I wanted the juke in metallic bronze, after putting down a deposit on the vehicle the dealer called and told me it had be the nissan juke at the time I wanted the juke in metallic bronze, after putting down a deposit on the vehicle the dealer called and told me it had been sold in the color i wanted and that there was not one available in the area. That was a deal breaker for me My husband went right to work sensing my disappointment and found Sean Liddy, he was very impressed with Mr. Liddy in that not only did he have the car for us to look at in the color we wanted but he made himself available to us for questions before we had even gone to the lot. The next day we went to see the Juke in bronze and it turns out i did not care for the color on this vehicle, Mr Liddy showed us all the color he had on the lot and when I picked the graphite blue he pulled it up to the bronze so I could see them together and make a good choice I was impressed turned out I liked the graphite blue better We sealed the deal and with the help of the rest of the staff Nicole and Darwin we enjoyed or purchasing experience and that was important to me. Thanks so Much now we are Juking as my husband says : ) More

Bought a new Nissan Quest. When for my first oil change. Spoke to the General Manager to see if they would throw in a car cleaning from inside. Very intimidating man. Typical used car dealer mentality who l Spoke to the General Manager to see if they would throw in a car cleaning from inside. Very intimidating man. Typical used car dealer mentality who loves to put women customers down. If you are a women I would not go to this particular dealer. He does not listen, but speaks first. Showing off his macho-ness. The service did not even do a recall on the vehicle. Came home to find there was a letter for recall on fuel cap. Most dealership in the past, when you go for service look up to see if there is any recalls, not this dealership. Service sucks... More

I purchased a 2012 Nissan Rogue from Rosen Nissan on nov 25, 2011. I requested Internet quotes from ALL dealers within 75 miles. Sean was one of the only people to respond with an all inclusive out the door 25, 2011. I requested Internet quotes from ALL dealers within 75 miles. Sean was one of the only people to respond with an all inclusive out the door price. Since it was a long drive for me, I stopped by at another dealer on the way. I walked out disgusted at the "fees" being charged and headed straight to Rosen Nissan to meet Sean. Best decision ever. You know, I can't say if their's is THE absolute best price out there or if it always will be. What I am very sure of is that their price will be very very competitive. Where they are untouchable is in the way the entire staff treats you. There was not an extra cent tagged on (I went in with my laptop to make sure the numbers matched - didn't even need to). I got a very fair value for my trade in (same price as 3 other quotes I received). I did not have to "negotiate" a single fee because they were only the standard fees (tax, title, destination). This was the most non-pushy non-nagging salesmen ever. One of the coolest things about them is that they do nothing extra to the vehicle (under coating protector/etching/paint protection/interior protection etc). That is the primary reason they do not have "dealer installed options". You can then choose what and if you would like any of those options or not. Again, all options are presented with no high pressure sales tactics. Read all the reviews - save yourself the time and hassle. Have a FUN car buying experience. I highly recommend Rosen Nissan. It's sad that I had to drive past 4 dealerships to get this kind of service. More

I bought my car over two years ago at this dealership, which was an amazing experience. Lay Lumpkins really took care of me. I recently had a slow leak in a tire, the auto shop could not get my tires o which was an amazing experience. Lay Lumpkins really took care of me. I recently had a slow leak in a tire, the auto shop could not get my tires off without a lock. I looked everywhere in my car!!! Could not find this locking mechanism they spoke of. The next morning I brought my car to the dealership. To order a lock would take time, but Mike from parts suggested that they take off the locks and just put lug nuts on in replacement, assuring me I would never have to go through this again. They did not have any of the parts to sell to me, which I started to panic, seeing that I was in a mega-hurry to get to work! However, the guys in the garage had a set of four, and they gave them to me at no charge!!!! I was shocked! Completely! ....And when they pulled my car around (only minutes later- mind you) -- MY CAR HAD A CAR WASH!!!! WOW! I will never buy a car anywhere else! More

I really enjoyed working with Josh Sims. He is very knowledgeable and was able to provide me with the car I wanted! It was a pleasure working with him and I appreciate the honesty and professional mann knowledgeable and was able to provide me with the car I wanted! It was a pleasure working with him and I appreciate the honesty and professional manner that he showed the entire time. I would definitely recommend him to future families and friends. Very happy Customer! More

I got an internet quote from Sean. When called to ask about additional fees he laid them all for me nice and clear. When checking out the car he was up front about the pricing and gave me a fare trade i about additional fees he laid them all for me nice and clear. When checking out the car he was up front about the pricing and gave me a fare trade in price. Smooth quick interactions. No bogus fees or mandatory add ons. In comparison, I went to ANOTHER dealership and quoted them Rosen's prices and they told me that it was a trick for me to come in, but in reality they stood by the quotes sent to me. More

Sean was very accommodating, flexible, thorough and great to deal with.. would definitely see him for my next trade-in, and would gladly recommend him to anyone!! He listened well, he didn't waste my time, to deal with.. would definitely see him for my next trade-in, and would gladly recommend him to anyone!! He listened well, he didn't waste my time, and has a great sense of humor. I started searching for the vehicle I wanted VIA the internet. Through emails, I quickly gave up the other 5 dealers and decided that I wanted to deal with Sean Liddy. More