KIA at Napleton's Northlake

Had a horrible experience here, would not recommend anyone to go there... it's long, sorry I drove 2 1/2 hours to buy a car from the Bapletin North lake Kia dealership in Paml Beach Gardens, FL beca anyone to go there... it's long, sorry I drove 2 1/2 hours to buy a car from the Bapletin North lake Kia dealership in Paml Beach Gardens, FL because they had great deals online, first mistake because there weren't any deals. I had a car I was trading with negative equity and the first suggestion out of the finance manager Ivan and sales guys Ricardo's mouth was to let my car go back to the bank instead of trading it. I said that wasn't an option and left, I got a call to come back because they may have figured out that I could get a different car that had more rebates to eat up the negative equity.. Ok, fine let's see. I went back. I got the paperwork done and was told that they couldn't find the spare key and would have to look for it and check with the service dept and would let me know on Monday. I waited 3 weeks, called and left a message for my sales rep to follow up on the key issue and was told he was off and he would give me a call back. A week and a few days later, I called back and was told they couldn't find it and I would have to drive the 2 1/2 hours back to have a key made. Ok, fine... I was told by the sales rep Ricardo that I had an appt at 12 Saturday with the key guy to have the key made. I called and verified the appt was made because I have already had issues with the sales rep and the receptionist verified the time. I got to the dealership early for my appt and waited about 15 min before someone asked what I was waiting for or if I'd been helped. The guy asked the manager and called the key guy who said he didn't have an appt and couldn't be to the dealership for an hour to hour and a half. The key guy showed up 3 hours later and messed up the cutting of the key and did not have another to try again. The sales rep offered to top my car fuel tank off after waiting 3 hours and the 2 1/2 hour drive here and home. I called the general manager with no response and then the manager Sammy actually walked by the sign and closed the roll up sign that had the general managers info on it. It has now been almost 5 months, I have no gotten this key issue resolved. I have called weekly on this with no response from the sales manager, my sales rep and the general manager who I did talk to and said he would get it fixed and now will not return my calls either. I am very frustrated how this dealership has handled these issues and wish I would have never went back to listen to what they had to say because they have been a really xxxxty dealership. More

Excellent Mr jonathan did an extraordinary job with me taking me to all details about the 2019 Optima with a friendly talk from the beginning until the end Mr jonathan did an extraordinary job with me taking me to all details about the 2019 Optima with a friendly talk from the beginning until the end More

Amazing experience buying a car !! I lease cars every few years and this experience was the best! Jon T agent was very helpful and made the car process very easy! I lease cars every few years and this experience was the best! Jon T agent was very helpful and made the car process very easy! More

Sorento purchase Second new purchase with Jacob in a month and a half. Jacob was very helpful and friendly. He made the buying experience very easy and enjoyable. Ever Second new purchase with Jacob in a month and a half. Jacob was very helpful and friendly. He made the buying experience very easy and enjoyable. Everyone we dealt with was very helpful, friendly and professional. More

Very accommodating Very helpful and very thorough in explaining the technology and options. Also they have been checking up and making sure my experience was great. Jo Very helpful and very thorough in explaining the technology and options. Also they have been checking up and making sure my experience was great. John has been extremely helpful, considering the time of year as well. He has been available to me at any time of the day or night! More

Jon was wonderful to work with. He provided clear and concise information with an amazing attitude. I throughly enjoyed my experience purchasing this car thanks to Jon! concise information with an amazing attitude. I throughly enjoyed my experience purchasing this car thanks to Jon! More

Jon Brown-Stephan is THE BEST!! I first met Jon when I was looking for a car back in June of 2019. He was very friendly with a great personality right from the start! We just click I first met Jon when I was looking for a car back in June of 2019. He was very friendly with a great personality right from the start! We just clicked! He helped me with my trade in and got me into a car that was within my budget. I had a couple issues immediately after purchase and he worked in a timely matter, to the best of his ability to help me get them resolved. Then unfortunately just a few months later I was in an accident and the car I had just purchased was totaled! I immediately called up Jon and told him what happened. He was very compassionate, understanding and more then happy to help me get into another new car!! LOL Once again Jon was TOTALLY AMAZING and helped me get into another car quickly which helped lighten my load immensely, right after such a traumatic experience!! I was very satisfied with my over all experience at Napleton Northlake Kia due mostly to Jon and his willingness to help me no matter what!! I would highly recommend anyone and everyone that is looking for a great car buying experience to go see Jon ASAP!!! More

Jon Brown-Stepan is amazing! Jon is the reason I went back to Napleton Northlake Kia! He is a professional, also kind and understanding of what your needs are! He was able to Jon is the reason I went back to Napleton Northlake Kia! He is a professional, also kind and understanding of what your needs are! He was able to assist me with my trade-in and get me into a new Kia Forte at a reasonable price! I will definitely be visiting Jon again at Napleton Northlake Kia! More