Kearny Mesa Chevrolet

I am writing to you to inform you about my experience with the service department at Jimmie Johnson Chevrolet, which began on Thursday, December 8, 2011, and has been anything but positive. First, the with the service department at Jimmie Johnson Chevrolet, which began on Thursday, December 8, 2011, and has been anything but positive. First, the service adviser, Travis Ingalls, had a bad attitude from the time I met him. He blew off any information I gave him regarding my vehicle and its problem. This was the first sign that things were not going to go smoothly. When he called me to tell me what the problem was with my vehicle (throttle position sensor wire), I asked if this was covered under the power train warranty, he said ‘no’ and proceeded to tell me it was 2 1/2 hours of labor plus parts. Next, I told him I had purchased a 5 year 100k mile warranty with my vehicle. Apparently this upset him, as he proceeded to inform me that they are only going to get paid a ‘discounted rate’ for the labor with the use of the warranty. After he called the warranty company, he told me that another dealership had a 'lock' on my vehicle and that if I wanted my vehicle covered under warranty, it was my job to track down the other dealer in order to release the payment to Jimmie Johnson Chevrolet. When I asked who to talk to at the other dealer, Travis stated "No clue, not my problem." I finally tracked down the Service Director at the other dealer, who informed me he needed to hear from Jimmie Johnson, not me, as he needed to know exactly what the problem was with the vehicle in order to give that information to the warranty company. Lastly, the only guarantee Travis would make was that my vehicle would NOT be ready on the day I brought it in. On Monday, December 12, 2011, I called Travis to find out the status of my vehicle. Travis informed me that the work on my vehicle was completed 2 hours ago, but he would not release it until he had received payment from the warranty company. Why is Travis holding my vehicle hostage when the warranty company has already authorized the work to be performed? As of 4:00 pm, I had not heard from Travis, so I decided to to go to the dealership to pick up my vehicle. Travis, again, informed me that he had not heard from the warranty company, therefore, he would not release my vehicle to me. He claimed that if the warranty company didn’t pay, the payment would come out of his paycheck and he was not willing to release my vehicle to me. I finally asked to speak to the service manager to resolve this issue. After a 15 minute wait, Jim, the service manager came out. I explained my situation to him and he immediately released my vehicle to me. Jim was very polite, action oriented, and was easy to deal with. The service adviser is one of the first people from the dealership with whom the public interacts. Having a flippant and disrespectful person in this position leaves a negative impression with the public. Dealing with Travis Ingalls goes against everything Hendrick Automotive Group claims to offer when taking a vehicle into one of it’s dealerships. The Hendrick Automotive Group’s Core Values, as stated at http://www.hendrickauto.com/core-values.html, is the exact opposite of the treatment received. Unfortunately, Travis will make me avoid taking my vehicle to Jimmie Johnson Chevrolet for any future service, nor will I replace my vehicle with another purchased from Jimmie Johnson Chevrolet. Travis wasted a lot of time, caused a lot of frustration and potentially a lot of unnecessary expense. In the future, I will be sure to tell my friends, family, and clientele to avoid Jimmie Johnson Chevrolet as the service and interaction with its employees has been sub-par, to say the least. More

To be fair, I'll say that Kevin, the salesman, was a pleasure to work with. The rest of my experience was awful. I had a used car in mind and went back a week after test driving it to make an offer. pleasure to work with. The rest of my experience was awful. I had a used car in mind and went back a week after test driving it to make an offer. It had a new neon sticker on the windshield for almost $6000 less than what it was originally. I was stoked and ready to pay that. But no, they insisted it was a mistake, there's no WAY it could be THAT cheap, blah blah blah. I told them state law required them to sell it to me at that price. I even flat out said I'd buy it right then if they gave it to me for that price. They refused, claiming they had called the "general manager" who said they can't sell it for so low and that for some reason or another, I wasn't allowed to sue. The salesman even said that his sales manager had asked if I took a photo of the sticker. I left obviously irritated, and walked back to the car - the sticker had been removed in the 30 minutes I'd been inside talking with them. If that's not shady business...I don't know what is. There's no way I'd ever give them my business. More

I took my car to the delearship because it was running hot. I was told that I needed a new engine for my car, and I could actually get a rebuilt engine for 6,000 dollars. I went to get a second opinion, hot. I was told that I needed a new engine for my car, and I could actually get a rebuilt engine for 6,000 dollars. I went to get a second opinion, and found out that my water pump was broken, and did not need a new engine, just maintnence because it had 80,000 miles. I would stay as far away from this delearship as possible, THEY ARE FULL OF LIES. Before I got my estimate and was told what was wrong with my car, I got a call from their sales dept, saying I needed to buy a new car because my car was damaged beyond repair. THEY ARE A BUNCH OF USED CAR SALESMEN THERE. More

The used car "Manager" who was to approve or disapprove the deal the salesman presented to him from me treated me like I was an idiot. I have bought and paid cash for vehicles in the past year disapprove the deal the salesman presented to him from me treated me like I was an idiot. I have bought and paid cash for vehicles in the past year at C & M and have been a customer there for 20+ years. I was looking at a used car, I had researched the value of it and I know what an extended warranty can be sold for. I made a reasonable cash offer and he just flat refused to consider it. I Left there and went to another dealer who was willing to deal with me and bought a car that day. Since this guy is a representative of your staff, evidently you no longer need or want my business or that of any of those I know in the car clubs around town. I WILL NOT DEAL with C & M Chevrolet in the future. The salesman was fine, but he doesn't make the deals. More