Kearny Mesa Chevrolet - Service Center

Service staff was somewhat rude to my wife and didn't listen to issue. Very defensive and acted as if we the customer have no sense of a properly executed oil change is. I was supposed to get a call fr listen to issue. Very defensive and acted as if we the customer have no sense of a properly executed oil change is. I was supposed to get a call from the service manager to discuss...never heard from him. Showed video evidence of the issue, but service staff and mechanic completely ignored it along with making statements as if the evidence was never seen or considered. Gave 2 stars instead of one since they replaced the oil a second time within 2 days "free of charge"...however, that is not what we requested (or wanted/needed) or the real issue that was presented. The "professional" oil change is not worth the high cost when minor mistakes cannot be owned up to and handled with professionalism. More

Absolutely and without a doubt the best service experience that I have ever had with any dealership. My Service Advisor Greg and Technician Scott were so accommodating and customer service focused experience that I have ever had with any dealership. My Service Advisor Greg and Technician Scott were so accommodating and customer service focused that my expectations were blown away. I was definitely treated with consideration and respect. I was allowed to talk with Scott concerning the repairs and even allowed into the service area to discuss the rather difficult repair on my Corvette. My car was kept in a covered stall and Scott was even considerate enough to use my car cover when he was not working on my car. The communication to the customer was something that I wish all dealerships would do, both texts and emails were highly informative and there was even a video of Scott working on my car. All in all I highly recommend Kearny Mesa Chevy to anyone considering taking their vehicle there for service. Ask for Greg and Scott as you will not find better people or a place to have your Chevy serviced. More

DO NOT BRING YOUR CAR HERE! !!! I had the worst customer service, I took my truck for an oil change and tire rotation. Truck was done and I noticed my tires were not rotated I kn !!! I had the worst customer service, I took my truck for an oil change and tire rotation. Truck was done and I noticed my tires were not rotated I knew because I had a big scratch on my rear tire, when I got it back that same wheel was still in the same spot. I confronted them and they said they did rotated the tires which was a lie, they took it back and did the rotation. The service guy told me that they didn’t do the rotation because it was not needed but they were still going to charge me the rotation. 10 days later I started smelling coolant and surprised the coolant cap was off the reservoir I guess the tech was trying to retaliate because he got caught. I’m starting to think they don’t even do the oil changes as well since we can’t see it. I would give it a -10 stars. More

Had my 2024 Chevrolet 2500 HD in for a tail gate recall and a trailer braking recall, also did an oil change that they had comped me from the last time I was there. This time I picked up my truck right bef and a trailer braking recall, also did an oil change that they had comped me from the last time I was there. This time I picked up my truck right before closing and my bad for not walking around entire truck as it was covered in greasy hand and fingerprints. The tailgate, front quarter panel, hood, doors and also on the inside of the cab they must of had to get to a electrical plug inside under the rear seat area as everything I had stored under seat was just thrown to other side and not put back. As I'm checking out with service advisor Joey he says I did not realize I was comping you such an expensive oil change and was crying on it the entire time while finishing paper work. I called down the next day to complain about all the greasy paw prints and he said he did not notice them and I said I can send you pictures, oh no I believe you then says bring truck back I will wipe them off for you then proceeds to say I don't know what you want I already comped you a oil change. Well, this was for the last time I was there you screwed up on truck. He then says I guess we could wash it next time you're in I'm not trusting they could do that right. I would have hoped for more professional dealer and that I would get a call from a manager that might care. Tom D More

Greg Kugler was our tech when my power steering went out and the whole thing needed to be replaced. He went above and beyond the call to keep me informed of costs and coupons, any understood that it was go and the whole thing needed to be replaced. He went above and beyond the call to keep me informed of costs and coupons, any understood that it was going to take a couple of days to pay for the repairs. He was kind and honest and very helpful!!! More

Hello, I had an issue with the key Fob, they made a new one and programmed all keys and fobs. Also, the receipt says it was done an inspection and checked all fluids. Well, the windshield washer fluid tan one and programmed all keys and fobs. Also, the receipt says it was done an inspection and checked all fluids. Well, the windshield washer fluid tank was empty. I asked by email why wasn't done... Mr. Michaelson said typically don't fill fluids except during either an oil change or when they service that part. They worked on the mechanics of the wiper motor, not the tank. I complained about it and he offered to have it filled for me. I purchased a new Bowtie. front grille in the same dealer but they wanted to charge $215 just to put it on, which is something that can be done in 15 min I thought they were overcharging me for just that and I declined. Mr. Michaelson came to me saying it would be $100 less, but still a lot for me. I don't think I would like to go there again, something small they couldn't done what can I expect. Waiting time was 4 hrs at the dealership. Besides all of that is a clean place, with a nice staff but the service can pay more attention to details. Thanks More

Service dept is horrible, scheduled service and 2 times now they do not have the part required after calling me to tell me part was in and sending me reminders not to miss my service date. Service manager now they do not have the part required after calling me to tell me part was in and sending me reminders not to miss my service date. Service manager promised to fix me up and now will not return my calls and never answers his phone. Cost me 2 days of time and money. They emailed me to tell me I missed my appointment and to reschedule because my part is in. One dept blames the other for the missing part and somehow it was shipped back to GM. Its been 2 weeks and no word when I will get the part to complete service. More

This visit was a success however the issue was not taken care of originally and the car was like that since I bought it taken care of originally and the car was like that since I bought it More

Serviced my vehicle in the promised time. Staff was very helpful and alerted me immediately when it was finished. Staff was very helpful and alerted me immediately when it was finished. More

Had an issue with my 2016 Tahoe. Service went above and beyond to find the issue and fixed it immediately! Service went above and beyond to find the issue and fixed it immediately! More