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Kearny Mesa Subaru
San Diego, CA
181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 181 reviews
October 14, 2025
The Finance Department Customer Service is one of the worst I have worked with. They don’t answer their phone when you call and when you finally get a hold of someone they have attitude as if you are bot worst I have worked with. They don’t answer their phone when you call and when you finally get a hold of someone they have attitude as if you are bothering them. I had to call multiple times about receiving a refund for a warranty that I purchased when I bought my vehicle. When I sold the vehicle I went into the store and talked with Finance Department, they said they would contact within the week to tell me how much I was getting for my refund. It has been 3 weeks and I have had to call them multiple times and I still do not have an answer. This type of customer service is unsatisfactory and I’m glad that I will not have to deal with Kearny Mesa Subaru in the future. It would be nice if they would returned my phone calls and emails. More
by gunner.williams98
Employees Worked With
Rian Crider, female from finance (I don’t remember her name)
October 07, 2025
The Service Staff is well-trained and knowledgeable. I am a busy person. They respect that and get me in and out quickly. But not before they go over a detailed checklist on my car's condition. I am a busy person. They respect that and get me in and out quickly. But not before they go over a detailed checklist on my car's condition. More
by BillCollins
Employees Worked With
Angel Marin
September 10, 2025
We had a fantastic experience working with Zack at Kearny Mesa Subaru. He was incredibly helpful and honest throughout the entire process, making sure we felt comfortable and informed. He helped us find the Mesa Subaru. He was incredibly helpful and honest throughout the entire process, making sure we felt comfortable and informed. He helped us find the perfect car in a short amount of time, yet never rushed us—encouraging us to take our time inspecting and test-driving the vehicle. We truly appreciated his professionalism and friendly approach. Highly recommend! More
by erica.h
Employees Worked With
Zack Rossell
August 26, 2025
A dedicated staff who are willing to provide great customer service and plus technicians that know what they are doing and will also wash your car after the service it will keep me happy and satisfied customer service and plus technicians that know what they are doing and will also wash your car after the service it will keep me happy and satisfied. More
by jeremy
Employees Worked With
John K
July 29, 2025
Personal and excellent service crew. Great experience. All my questions were answered and I was able to use a car while mine was being repaired. Great experience. All my questions were answered and I was able to use a car while mine was being repaired. More
by vwiley
Employees Worked With
Jon
July 28, 2025
Enjoy the process of purchasing my new Subaru and Kearny Mesa Subaru for the most part had difficulty during the financing process with confusion to our warranty still trying to work on that with the financ Mesa Subaru for the most part had difficulty during the financing process with confusion to our warranty still trying to work on that with the finance department. More
by Denise
Employees Worked With
Nick and Michael
July 13, 2025
Great place to buy a new or used Subaru. I looked all over San Diego County and found the right car and a great price at Kearny Mesa Subaru. The salesman (Colton Shriver) greeted us immedi I looked all over San Diego County and found the right car and a great price at Kearny Mesa Subaru. The salesman (Colton Shriver) greeted us immediately and found the right car for us. We test drove it and were amazed how good it was. The price was excellent. Colton knew his Subarus too. More
by JoeRauh
Employees Worked With
Colton Shriver
