Keeler BMW

At first appearance (phil) a salesperson seams very friendly. When he gets down to business he is pushy, and obnoxious. I came from Capital City just the day before and had a wonderful experience wit friendly. When he gets down to business he is pushy, and obnoxious. I came from Capital City just the day before and had a wonderful experience with them. I highly do not reccomend this salesperson, or this dealer for the aggressive salesmanner. My friends baught a nice Mercedes-Benz and reccomended this dealership, but the BMW dealership definatley does not meet up to the standerds. Beware of Phil. More

My 2001 325 developed synchronization issues in 3rd gear. I took the car in for service to have the key reprogrammed and have the transmission issue addressed. The dealer happily charged me $50 for 5 minute I took the car in for service to have the key reprogrammed and have the transmission issue addressed. The dealer happily charged me $50 for 5 minutes worth of work to reprogram the key, and then told me the syncro issue was all in my head... I suspect they didn't want to perform the warrenty service on the transmission.<br><br>The syncro problem eventually worsened in 3rd and developed in 2nd gear. The fluid in the gear box probably needs changing. I took the car back and reported the problem again, and requested an oil change. They charged me $95 for the oil change and once again told me the syncro problem was in my head. They sent me out with the shop foreman who doesn't know how to drive a stick and ended up riding and burning my clutch before deciding that my car was fine.<br><br>It seems like they're happy to over charge you for service not in warrenty, but when they have to fix something under warrenty, they lie to you to avoid it.<br><br>The car is now at another dealer having the tranny serviced. Avoid Keeler BMW if you can. More

The BMW service advisor I dealt with at Keeler doesn't know his products ("Your 325's control arms are forged steel, so a tow hook won't hurt them" -- just one sample quote), and he wouldn't budge when I know his products ("Your 325's control arms are forged steel, so a tow hook won't hurt them" -- just one sample quote), and he wouldn't budge when I asked for transportaion the SECOND time my brand new car had to be towed within its first thousand miles: I had to contact the general manager, who corrected the problem (barely). I should have bought from Carbone (Utica, NY), and certainly will the next time around. More

wanted to buy a new old stock car. i was ready to sign but asked for mud flaps and floor mats to be thrown in the deal. the sales manager was not accomodating in the least, despite the fact that this car but asked for mud flaps and floor mats to be thrown in the deal. the sales manager was not accomodating in the least, despite the fact that this car has been sitting on their lot for a year already and will continue to do so meaning they'll have to pay for it sitting there - together with the fact that what i was asking for cost them about $100 at cost (what's $100 to accomodate a buyer?)!<br><br>this, to me, is symbolic of what to expect with this dealership. no effort to accomodate the potential buyer or to please them and provide 100% satisfaction. More