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Kelly Nissan
Oak Lawn, IL
428 Reviews
At Kelly Nissan, our Nissan dealer serving Chicago, we have a steadfast staff, committed to our customer’s needs. Our greatest motto is “customer satisfaction guaranteed.” With an extensive inventory filled with both new and used vehicles, we have the perfect fit for everyone. Looking for that car, truck, van, or SUV that’ll take you wherever you need to go? We have exactly what you've been searching for. The treasure hunt ends at our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 PM - 8:00 PM
Wednesday 9:00 PM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 PM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 428 reviews
August 22, 2025
I called to find out why 25 extra dollars. Was taken off my credit card and I was told. Because when you use your credit card. There's an extra $25 fee and that it was posted on the wall, I fe Was taken off my credit card and I was told. Because when you use your credit card. There's an extra $25 fee and that it was posted on the wall, I feel i should have been verbally told I could have used another form of payment 25$ is a lot of money that I didn't want to be giving away customer should always be told about these fees verbally so they can make the decision on how they want to pay More
by toyagordon16
Verified CustomerEmployees Worked With
August 21, 2025
How do I start. I came in for routine oil and tire rotation. Found out I needed a tire so I scheduled to come back the next week and asked the employee to order my t I came in for routine oil and tire rotation. Found out I needed a tire so I scheduled to come back the next week and asked the employee to order my tire he told me he would and see me the next week. I have been coming to this dealership for over 8 years. So the Monday comes 7am appointment I am always on time. I get there they ask me questions and I say I am for my tire appointment. She tells me they didn’t order my tire. I am furious. I woke up at 6 am to be here drove 30 minutes for you to tell me you didn’t order my tire. I ask for manager. He asked me why I was so upset. Are you kidding me. His solution was to get the tire some time that day and to give me a rental car to use. I had a lot of plans that day that turned into me not doing any of it. First I didn’t feel comfortable in this tiny rental car which was so low to ground and I didn’t want to ride around in this car and have to put gas in it when my car had a full tank. The person who didn’t order my tire called to apologize but it was genuine. This is not my first time having a issue with this dealership but I try not to complain but this was so rude and unprofessional. They wasted my whole day and I didn’t get my car back until 6pm. Do better. And no one from service department was there when I picked up my car. The best part of my day was the cashier Maria. She was kind and patience and made it a little better. Thanks Maria. More
by Frances White Carver
August 20, 2025
Dealership is clean, staff is friendly. Thank you, Nissan. I have nothing more to say. Thank you, Nissan. I have nothing more to say. More
by robhay25
Employees Worked With
Other Employees :
Laird
August 20, 2025
I’ve worked and been to many dealers, I don’t want to exaggerate, I left speechless, super professional. I love Nissans and I will send my friends and family here no one pressured me to buy a new vehicl exaggerate, I left speechless, super professional. I love Nissans and I will send my friends and family here no one pressured me to buy a new vehicle, I was asked very subtly if I would ever consider or would like to look at lot and showroom, I responded not at this time they respected my answer and helped me with my current vehicle that is my life, thank you very much, Kelly Nissan, I will keep coming back and doing business at this establishment forever. More
by MJOSM16
August 19, 2025
MONECA is great and very helpful. She catered to our needs and we are happy with our car. Andy, also assisted us and is very knowledgeable and helpful She catered to our needs and we are happy with our car. Andy, also assisted us and is very knowledgeable and helpful More
by sherifaubak
August 19, 2025
2nd vehicle that I've purchased i love this place and highly recommend it to others highly recommend it to others More
by RTDADUDE80
August 17, 2025
I had a great time with Eva. She help me with my car, I really appreciate her. Thanks She help me with my car, I really appreciate her. Thanks More
by asweets63
Employees Worked With
August 17, 2025
Kelly Nissan is a very customer service oriented dealership with professional employees. I am very pleased. dealership with professional employees. I am very pleased. More
by PAMIESWEET15
Employees Worked With
August 17, 2025
They’re always ready when I Come in. For service. Good service overall. Thank you For service. Good service overall. Thank you More
by KJLOVE53
August 17, 2025
I'm always satisfied with the service I receive everytime I come to this dealership. I come to this dealership. More
by mareluvshoes
Employees Worked With
