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Ken Barrett Chevrolet Cadillac

Batavia, NY

3.5
24 Reviews

229 W Main St

Batavia, NY

14020

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24 Reviews of Ken Barrett Chevrolet Cadillac

March 03, 2024

i owned 3 vehicles at the same time that have been serviced in ken barrett collision and service centers multiple times, when it came time to purchase a certified used vehicle from ken barrett i trade More

by smurds101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
unknown, Ken Barrett
Mar 08, 2024 -

Ken Barrett Chevrolet Cadillac responded

Dear Mr. Bzduch, Thank you for taking the time to share your experience with our Dealership. Frankly, we were surprised to hear that you were dissatisfied with your purchase experience. We certainly would like to correct any remaining concerns that you may have. As you stated in your review, our Service and Collision departments have repaired and maintained to your satisfaction both the 2009 Pontiac and the 2007 Trailblazer that you traded for the past several years. We believe that our trade offers were very fair given the age, mileage condition of the vehicles. The terms of the our agreement including sale price and trade values were finalized on Thursday and you took delivery of your new vehicle the following day. The process was not rushed in any way. Your criticism regarding the washer hose is fair and should have been noted and repaired on the pre-sale inspection. The windshield chip was noted and the glass was ordered as part of the inspection process that included new tires and rear brakes. Prior to delivery, all parties agreed that your new vehicle would be delivered and the windshield would be installed when it came in after delivery at no-charge. The washer hose was repaired at this time as well. The GM Certification is far more than a 172 point inspection: It includes a base factory warranty extension of 12 months or 12,000 miles and a 1 year or 12,000 mile power train warranty extension. it also has certain maintenance services included. Many of our customer elect to extend the available coverage by purchasing additional time and miles coverage. Our Financial Services Manager would be remiss if he did not provide you with the available options. As with all of our discussions, we strive to present you the best information possible and in a transparent manner so that you can make the best decision for you and your vehicle. You are by no means required to purchase additional coverage which you elected to decline. I again apologize for not achieving your complete satisfaction and would welcome the opportunity to correct any outstanding concerns. Respectfully, Ken Barrett

February 23, 2024

Good service no complaints. Jayden was easy to work with, not pushy listen to the price range I wanted and was capable of meeting this. More

by michelle.daggar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Barrett
Feb 27, 2024 -

Ken Barrett Chevrolet Cadillac responded

Hi Michelle! Thank you for taking the time to share your experience with us and for your 5-star review. Our team strives to provide you the best information possible and in a transparent manner so that you can make the right decision. You're in good hands with Jaden, but please know that our entire team is here for you whenever you may need us. Best regards, Ken Barrett

January 14, 2024

Very Professional, Friendly Staff. High Quality Workmanship. I Use Barrett's Collision For All My Collision Repairs. More

by timothygood99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Barrett
Jan 15, 2024 -

Ken Barrett Chevrolet Cadillac responded

Hi Tomothy! Thank you for sharing your experience with us and for your 5-star review! Our Collision Team is driven to take the stress out of the inconvenience of having unplanned collision repairs and our Technicians strive to restore your vehicle to its pre-accident condition. Thank you for allowing us to be of service. Best regards, Ken Barrett

May 01, 2023

Respectful and honest service. They truly take good care of you. You will not be disappointed doing business with them. More

by Slbeleive8
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Megan, and Cory, Ken Barrett
Feb 27, 2024 -

Ken Barrett Chevrolet Cadillac responded

Thank you for taking the time to share your experience with us and for your 5-star review. Your recommendations are the highest compliment that we can receive. Best, Ken Barrett

October 15, 2022

worst collision work i had ever seen, they told me nothing is perfect, made a mistake going there, never again More

by jld8860
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom collision manager, Ken Barrett
November 15, 2021

Just picked up a 2022 Chevy Trail Blazer. This was without a doubt the best car eal experience I have ever had! EVERYONE I worked with was friendly, polite, caring, helpful. Bob Mullen was just the More

by bevlmancuso
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Mullen, Ken Barrett
Nov 17, 2021 -

Ken Barrett Chevrolet Cadillac responded

Bev, Thank you for your wonderful review! Our team truly enjoyed working with you and we are thrilled that you are so happy with your new Trailblazer! Please know that we are here for you whenever you need us. Best regards, Ken Barrett

January 21, 2021

Excellent service in the repairs of my vehicle. From the quality of the parts and the detail work on the repairs was amazing. They actually cleaned the inside and outside of my vehicle upon me picking the More

by Dkozoil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Barrett
Jan 21, 2021 -

Ken Barrett Chevrolet Cadillac responded

Thank you for your 5-star review! Our Team is driven to meet and hopefully exceed your expectations with a quality repair and extra effort. Best regards, Ken Barrett

January 15, 2021

Ken Barrett Chevrolet is the only dealer that I will deal with. Ken Barrett, Bob Mullen, and Todd are all wonderful. I always deal with Bob Mullen as he is honest, trustworthy and knowledgeable. I really lik More

by Mblevins713
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Mullen , Ken Barrett
Jan 18, 2021 -

Ken Barrett Chevrolet Cadillac responded

Mary, Thank you for your wonderful review. It has been and continues to be our pleasure to serve you. Best regards, Ken Barrett

May 07, 2020

Honest dealership I've been going to this dealership for a few years now and not once did i feel i was being taken advantage of and i always felt satisfied with the wor More

by warren.gaskin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Barrett
Jan 18, 2021 -

Ken Barrett Chevrolet Cadillac responded

Warren, Thank you for your 5 star review. Our team's goal is to provide you the most complete and accurate diagnosis so that you can then make the best decisions for you and your vehicle. Sincerely, Ken Barrett

February 20, 2020

I have been dealing with Ken Barrett Chevy for almost 20 years. The staff is beyond excellent. The salesman listens to what I want and my budget and we work together to get a great new car. Service is alway More

by mary624
Recommend Dealer
Yes
Employees Worked With
Russ Betters, Dana Barrett, Ken Barrett
Jan 21, 2021 -

Ken Barrett Chevrolet Cadillac responded

Mary, Thank you for your 5-star review! We know that your trust is the highest compliment you can give us and we will do everything we can to protect and continue earning that trust. Best regards, Ken Barrett

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