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Ken Ganley Buick GMC Sandusky
Sandusky, OH
275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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275 Reviews of Ken Ganley Buick GMC Sandusky
February 19, 2026
Our salesman Joe Corwin was fabulous, HOWEVER, when we came to pick up our new GMC 2500 Ultimate we were so disgusted and almost cancelled the entire deal. I would like to give this review a 1 star but d came to pick up our new GMC 2500 Ultimate we were so disgusted and almost cancelled the entire deal. I would like to give this review a 1 star but do not want it to reflect on our salesmen. We were in no hurry and the dealership knew this, the truck was absolutely filthy! Mud on the tires & rims, windows were dirty inside & out, the truck had dirt from top to bottom, compound from several scratch removal was on the trim from sloppy work, glue from assembly in the interior. Honestly we do not believe the truck was ever washed. If this is how this dealership delivers a 100K vehicle the auto industry is in serious trouble. The excuse that we were given by multiple salesmen and the used vehicle manager was the detailer is 18, if this is the case he has not been given any training or he needs to find another job. I want to be given a call by upper management to discuss this issue!!!! 419-261-4661 More
by dmdubbert
Employees Worked With
Joe Corwin
January 16, 2026
Professional, friendly service. Caleb was particularly helpful and so kind. He made sure that I understood everything clearly. I felt very confident that my car was in good hands Caleb was particularly helpful and so kind. He made sure that I understood everything clearly. I felt very confident that my car was in good hands! More
by emfweibel
Employees Worked With
Caleb
January 05, 2026
I purchased a certified used Buick Envision car vehicle LRBFXCSA5LD084244 and When I attempted to use the emergency key in the FOB to open the driver side door with a dead battery, it was not the correct k LRBFXCSA5LD084244 and When I attempted to use the emergency key in the FOB to open the driver side door with a dead battery, it was not the correct key. I attempted to contact this dealer; they did not respond to my more than 4 calls to attempt to resolve this problem. I went to another dealer, and they cut a correct key for $128.57. Apparently, Ken Ganley Buick Sandusky did not perform all of the requirements for this vehicle to be listed as a "CERTIFIED USED CAR ACCORDING TO GENERAL MOTERS". I made a complaint with GM Customer assistance under case number 85016744 and they just did nothing as well. It is apparent that Ken Ganley Sandusky Buick does not care about it customers. More
by sol
Employees Worked With
General Manager Never returned my messages), Finance Manager (not her responsibility)
November 10, 2025
Thanks Caleb for the amazing service I received on Saturday, prompt and efficient!!! This was actually our second vehicle we have purchased from Ken Ganley!! Saturday, prompt and efficient!!! This was actually our second vehicle we have purchased from Ken Ganley!! More
by anneburkhart14
Employees Worked With
Caleb
October 27, 2025
I had an amazing experience at Ken Ganley Buick GMC Sandusky with RICARDO TREVINO. Buying a vehicle can be a stressful experience, but having a salesman with integrity made it much easier. I initiall Sandusky with RICARDO TREVINO. Buying a vehicle can be a stressful experience, but having a salesman with integrity made it much easier. I initially spoke with him on a Thursday, and I drove away on Saturday with my new SUV. More
by Ang Marie
Employees Worked With
Ricardo Trevino, Cassie Tressmer
October 21, 2025
How long does it take to repair an air conditioner? Five Months? Two compressors later still no air conditioner. Costly repair without a resolution from this dealership. Five Months? Two compressors later still no air conditioner. Costly repair without a resolution from this dealership. More
by JWA
Employees Worked With
John Decker
