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Ken Ganley Lincoln Middleburg Heights

Middleburg Heights, OH

4.8
292 Reviews

6930 Pearl Rd

Middleburg Heights, OH

44130

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Showing 292 reviews

February 18, 2026

Service department is extremely professional and their first priority if customer satisfaction. Great Service always More

by Bob Lach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ruby
February 08, 2026

I have been dealing with these guys for many moons and they just keep getting better in each aspect of auto service and sales. the entire team from ownership to maintenance are first class More

by b.trockley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Courey Jr., Jim Waldrop, Frankie Greene
Feb 12, 2026 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2026

The two ladies in the service department were courteous knowledgeable and very helpful. Had a great experience and will share with my family and friends. More

by Steven Monachino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Two ladies on service desk
Feb 07, 2026 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Feb 07, 2026 -

Ken Ganley Lincoln Middleburg Heights responded

Hi Steven, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Lincoln Middleburg Heights. If you have any further questions, please don't hesitate to reach out!

January 23, 2026

They are friendly. Try to accommodate all your needs. Work with you. Have a nice writing area with coffee tea, water & cookies More

by chatty22kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria, Mike Mays
Jan 26, 2026 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 20, 2025

John Hern and the whole team are great. Everyone there is very friendly and helpful. More

by lisaroach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hern
Dec 23, 2025 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Lincoln Middleburg Heights! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 18, 2025

Getting a car repaired is usually a huge pain. Not here! Was the easiest process ever. Set up my rental. Kept me posted on the progress. Car was detailed and looked brand new when finished. More

by Ashaffer1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 21, 2025 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

December 10, 2025

Excellent service department I have been going there for many years with no complaints. Love the service More

by Camo0063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug zauner
Dec 11, 2025 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2025

Heather at service absolutely a great pleasure to work with great service five star service More

by Jsouss9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Courey Jr., Fred Aboid
Dec 07, 2025 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

December 02, 2025

Ken Ganley is all around simply the best from the sales department and possible even more importantly to the service department. I had my AVIATOR in to take care of the recalls and a full check up (oil ch More

by Mark.Zemba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Cook, Annette Konrad and Heather Periandri, Ron Courey Jr., Jim Waldrop, Frankie Greene, John Hern
Dec 03, 2025 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Lincoln Middleburg Heights. We're happy we could meet your expectations. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dec 03, 2025 -

Mark.Zemba responded

Thanks to everyone at Ken Ganley Lincoln Middleburg Heights that collectively let Lincoln owners know that they matter and provide each the peace of mind that all vehicles, no matter the type of vehicle purchased, are serviced and returned to ensure the continued pleasure of travelling in the pinnacle of style, technology and luxury!

November 28, 2025

Very caring and friendly staff. Exemplary customer service. Would highly recommend this dealership to others. More

by alisauskasp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Aboid, Frank Castro
Nov 29, 2025 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

Nov 30, 2025 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

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