Ken Ganley Toyota Akron

I ordered a Grand Highlander from this dealership at the end of the summer and picked it up on October 6th. MY salesman was Jesse Willig. They required a $2000 NON-REFUNDABLE to order the vehicle. As a reti end of the summer and picked it up on October 6th. MY salesman was Jesse Willig. They required a $2000 NON-REFUNDABLE to order the vehicle. As a retired teacher, I'll simply give my impression of grades for the three folks I had interactions with or simply had effects from dealing with them. I never met the sales manager (so I can't give you a name) but he's the only one I truly couldn't give a passing grade in any area. In my grade book, he gets a D- It's that low because he's the only one who never took time to meet and greet me (even though i was dropping $55k at his store. He low balled me several times on my trade-in value. I wanted to sell my trade in at home but I was told that would cost me my $2000 NON-REFUNDABLE deposit. I moved him up from a F because he did raise the trade in value to match another Ohio dealership. I also take some ownership in not researching the value of my car before beginning the deal. Jeremy Dean was the one I dealt with in Finance. Since I was an out of state buyer, there was a possibility that this could be a nightmare. However, it was not. I thought they made me wait too long to begin but the process went smoothly. The only thing here that displeased me was they ignored my down payment. He said the amount I wanted to put down was not needed since my credit was fine for the purchase with the trade in. I had planned to wait three months to pay it off so the dealership could get some money back from the finance company but I just paid the whole loan off within 30 days. I had originally grade Jeremy out as a B but he provided assistance several times in getting my paperwork through the various channels so I graded him as an A- Of course, i had the greatest amount of interactions with the salesman so I graded him in four areas. I gave him an A in the area of having the car prepared for me to take delivery, It had been cleaned and all additional accessories were there. That area was without complaint. Face to face interaction at the dealership only graded out as a C. He was distracted and kept leaving us and going somewhere else. I finally saw he was working another deal while we were trying to finish up. For example, he said he would help us transfer all of the items in our old car to our new car. Didn't happen because he was outside talking with another couple. Of course we were capable of doing it ourselves but don't tell us one thing and do something else. The grade was originally a D but he provided links to lodgings and ice cream so I had to move it up due to extra credit. The worst area was in showing us the features of the car and how all of the tech worked. In this area, he failed the course work. Yes, he did connect my phone but that was the sum total of his help. The 26 GHL was significant enough from my 22HL that the trip home was rough. A straight grade of F in this area :( The most important area to me was his consistency from the beginning of the process until the end. In this area, he was excellent! Nothing changed from August to pickup day in October. No last minute surprises, no last minute added fees, The price we originally agreed upon was the price I paid. I would buy from Jesse again in the future but I would probably avoid having a trade in. Jesse gets an A. More

Dan was great to work with and the finance guy was also very reassuring on some things needing clarification, I feel bad I don’t remember his name but a delight to interact with and overall my experience w very reassuring on some things needing clarification, I feel bad I don’t remember his name but a delight to interact with and overall my experience was very nice and so far thrilled about my car as well. More

This was a fast and completely competent service experience. Adam was pleasant and funny. A joy. experience. Adam was pleasant and funny. A joy. More

Nice clean dealership, looks like remodel underway, friendly staff, greeted immediately! Very easy to schedule an appointment to buy a vehicle. Frank was outstanding and i’ve never had a salesman like friendly staff, greeted immediately! Very easy to schedule an appointment to buy a vehicle. Frank was outstanding and i’ve never had a salesman like him ever in all these years! Many dealerships are misses and Frank really made Ken Ganley a 100% Hit! Thank You! More

I had a great experience buying my new RAV4 at Ganley Toyota! I was treated so well and Jesse and Kenny wanted to make sure I got exactly what I wanted! Everyone there made sure I had a stress free, won Toyota! I was treated so well and Jesse and Kenny wanted to make sure I got exactly what I wanted! Everyone there made sure I had a stress free, wonderful purchase! More

They were fast and efficent with the work was performed, had no issues diagnosing the noise my vehicle was having and was able to get it fixed in a timely manner had no issues diagnosing the noise my vehicle was having and was able to get it fixed in a timely manner More

Brian Elmore was very helpful when buying my Camry and also after I was home in answering questions also after I was home in answering questions More

My wife and I really appreciate Jeremy for making the car buying experience hassle free. He was very cooperative when we wanted to pick up the car and worked to make it as thorough and quick as possible. buying experience hassle free. He was very cooperative when we wanted to pick up the car and worked to make it as thorough and quick as possible. More

Good, great, awesome, superb, splendid, excellent, fabulous, fantastic, terrific, amazing, wonderful, outstanding, exceptional, first-rate. Pick an adjective and it applies. fabulous, fantastic, terrific, amazing, wonderful, outstanding, exceptional, first-rate. Pick an adjective and it applies. More

They try very hard to please all of their customers. And are doing a good job. And are doing a good job. More