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Ken Garff Honda Of The Desert - Service Center
Cathedral City, CA
68 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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68 Reviews of Ken Garff Honda Of The Desert - Service Center
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February 22, 2023
I’ve been using this dealership for service since 2009, but this last visit was awful, and I don’t intend to return there. It really has gone downhill. I drop my car off, and they no longer offer Lyft or U but this last visit was awful, and I don’t intend to return there. It really has gone downhill. I drop my car off, and they no longer offer Lyft or Uber. I was told they had a shuttle, but he wouldn’t be there for 45 minutes. Then a guy walks out 15 minutes later and takes me home. They did a horrible job of communicating, and when I asked them to deliver my vehicle after it was serviced, the girl said she didn’t know if they could do it. Just FYI, Honda will now pick up your car and bring it back after it is serviced. The girl never got back to me about delivering my car back. Long story short, I get a phone call that afternoon saying that the shuttle is outside my door waiting for me! Two guys from Honda were there to pick me up to bring me to Honda to get my car, yet they couldn’t just bring my car? To make things worse, I get back in my car and my tire pressure monitoring light is still on! They didn’t even bother to check the tires, that’s just pathetic. More
by DispleasedPatron250
Employees Worked With
Danielle
November 16, 2022
I had my 2017 pilot serviced there 4 times and twice I had to bring it back because of things they missed. Once they didn't rotate my tires that was part of my service package. ( I have proof it wasn't do had to bring it back because of things they missed. Once they didn't rotate my tires that was part of my service package. ( I have proof it wasn't done ) The second time they never reset the service soon indicator after service. The indicator came on 3 days after it was services. Now I wonder if my oil and filter got changed? did I get the 30K mile service I paid for? I have 2 more services I already paid for not sure if I want the headache of having to take it back 2 times to get what should have been done the first time. By the way they won't bring me home they say I live to far so I have to sit there and wait. Jiffy lube here I come More
by mic1949km
Employees Worked With
Do not know
September 24, 2022
My visit was not excellent. When they were replacing the drive belt, the tensioner broke. They didn't have the part, and I had to drive with it until they had one in. I live in When they were replacing the drive belt, the tensioner broke. They didn't have the part, and I had to drive with it until they had one in. I live in the high desert and it's takes up my whole day to come in and get my car taken care of. On Friday, I called the number texted to me to make an appointment, but the lady said I didn't need an appointment. That didn't sound right, but she insisted that I could bring it in whenever and the mechanic who was working on it would take care of it because they would be more familiar with the case. I noted that I live a ways away, I'm a teacher with only one day a week I can possibly come in to get it fixed, don't want to waste my weekend to come down and not be able to get it fixed, and asked if she could at least check to see that the part was in. When I arrived at 1:50PM the next day (That was the earliest I could arrive because I had other weekend errands, and if I needed to be there early in the morning, the service lady I called SHOULD HAVE TOLD ME), the service advisor told me they were fully booked and that it was too late in the day and that it might be a job that takes a long time. I told him that I had tried to make an appointment and the woman had insisted that I didn't need to. He continued to tell me that he wasn't sure, intimated that I couldn't really expect them to do it today, and I reminded him that I had called to TRY to make an appointment, and he said, "Well, it goes to a call center. I wish I knew who you talked to, because I have a skeleton staff." I called the number that was texted me, and have no control over how Honda of the Desert communicates internally. I can't express how furious I am that I tried to make an appointment, was told I didn't need one and to "just bring it in" and now am told that they can't get me in--to fix what they broke on my car. I regret buying the three oil change services because I'd like to shop for a more reliable Honda service department, even if it means driving farther. I feel helpless trying to get damage to my car that they caused repaired, and angry about the unreliable communication. More
by kbienhoff
Employees Worked With
Joe, Sergio
July 08, 2022
Going on a road trip asked to check fluids, tire pressure and an oil change. Waited at the dealer for my car which took a couple of hours but happy to have it done. Window washer fluid was bone dry on a 3 mo and an oil change. Waited at the dealer for my car which took a couple of hours but happy to have it done. Window washer fluid was bone dry on a 3 month old car, all I can wonder now is what else they did not do? Thumb down for Honda of the Desert. More
by Emmett
Employees Worked With
Service desk Honda of the Desert
February 03, 2022
I’m in the middle of moving from Palm Springs to Florida, but wanted to share my experience. This dealer is deserving of five stars plus. I was notified of an airbag recall on my Honda Pilot and they sch but wanted to share my experience. This dealer is deserving of five stars plus. I was notified of an airbag recall on my Honda Pilot and they scheduled me immediately. The Service Department is an amazing team, and Daryl Ostrovsky is a Champ. I am hearing impaired and he took the time and was patient with me. He deserves Employee of the Month. Thanks, Jennifer More
by bowenjen9
Employees Worked With
Daryl Ostrovsky
February 15, 2021
Octavio was great!!! Although new to the dealership he was very professional and knew or found answers to all my questions. I highly recommend him. He really cares about the customer. He better be there w was very professional and knew or found answers to all my questions. I highly recommend him. He really cares about the customer. He better be there when I’m ready to renew my lease!!!! Thanks Octo for a job well done. More
by Deewhately
Employees Worked With
Octavio Ibanez
February 05, 2020
Highly recommended Honda of The Desert!! Ask for MARIO he is a great sales man he made sure he took good care of us we bought a new car Honda Civic 2020 & he guid us though the whole process gave us the best is a great sales man he made sure he took good care of us we bought a new car Honda Civic 2020 & he guid us though the whole process gave us the best deals out he even bought my family and I pizza that day it feels like you known this guy for many years and most definitely make sure you ask for MIKE for financial he is super friendly and has the best customer service ever!! He answered all out questions with no hidden fees he made sure we left completely satisfied he even got he’s manger NATE to give us 2 free gas tanks!!! We came back 3 days later for a second car!!! There’s no other place I’d go :) More
by Mairaharo2866
Employees Worked With
Mario. Mike and Nate.
January 01, 2019
excellent service Very helpful, very friendly and very supportive. They explained everything, they give you an option to choose and they listened to your opinion about Very helpful, very friendly and very supportive. They explained everything, they give you an option to choose and they listened to your opinion about what kind of car you like. More
by Edith08
Employees Worked With
Jared and Marc
October 11, 2018
Service bait and switch On Oct 3, 2018 I called the number listed for the dealership service department and asked for a quote on a B124 service, basically a tune up, spark pl On Oct 3, 2018 I called the number listed for the dealership service department and asked for a quote on a B124 service, basically a tune up, spark plug replacement, and oil change. I was told that the estimate was $199 so I made an appointment for the next morning. I chose this dealership because I had heard good things about it, and even though I only live about 1/2 mile from the closest Honda dealer to my house, I went to Honda of the Desert. When I arrived for my appointment I was quoted $545 for the service. When I asked why it was so much more than what I was quoted on the phone they told me that I had called their call center in Utah (no I didn't, I called the number on the website...how am I supposed to know I'm not talking to someone at the dealership?). This seems like an easy cop out to me. Anyway, I have no way of knowing how well they perform repairs because I felt like they were playing games, giving one price on the phone and a different price when I arrived, and I left without having the service completed . More
by truthcounts
Employees Worked With
Edwin
August 27, 2018
Great service We already bought 4 cars from this Honda dealership! Wonderful experience, we’ve been their customer for over 10 years! Martin of the service departme We already bought 4 cars from this Honda dealership! Wonderful experience, we’ve been their customer for over 10 years! Martin of the service department is the best! He’s knowledgeable, and really cares for our car service and maintenance needs! More
by Ramon & glynis del rosario
Employees Worked With
Martin Velasquez
