Ken Garff Honda Riverdale

Alex was very competent and helpful. Unfortunately the idiots at the Honda Finance Department were not. They steadfastly refused to accept the "Veteran" status shown on my UT D/L as proof I was a veteran. idiots at the Honda Finance Department were not. They steadfastly refused to accept the "Veteran" status shown on my UT D/L as proof I was a veteran. Then they refused to allow my wife to co-sign on the loan application because Experian had reported she had been dead for 14 years based on her SSN! Alex sent them copies of her 2020 SS Benefits Statement and a partial copy of our 2020 US Tax Return as proof of her current SS status. They still insisted on removing her from the loan application. We had expected that documentation would result in their prompt acceptance. So, we chose to obtain other financing and delete that application. Unfortunately, that also meant I had to give up the $500 Veterans Discount Alex had already given me, resulting in the need to re-accomplish the Sales Contract. Strange behavior for a dealership located so close to Hill AFB! Hint: In previous dealings with Experian, I have found their "credit reports" to be erroneous, inconsistent, and often contain multiple substantial errors. I have also found them to be "brain dead" when I try to correct them. Apparently Honda Finance suffers from the same handicap. Suggest Ken Garff Honda Management further investigate this incident and ask Hondas Finance to get their act together. I would hate to see you lose future business and customers because of their incompetence. Yes, my wife did suggest we return the car and cancel the sale because of this. I hope I did not make a mistake by completing this purchase. Ken Garff Honda: "We Hear You". Honda Finance: "We don't hear what you say because it says right here in the Experian Credit Report that you're dead"... More

I was really impressed with Ken Garff Honda. Our salesperson, Marna, was very friendly and answered all of our questions. We had a lot of questions and she was very patient. salesperson, Marna, was very friendly and answered all of our questions. We had a lot of questions and she was very patient. More

For the year and condition of the car, we got a PHENOMENAL deal. Butler was a joy to work with, for the 3 hours he was trapped with us, and had none of those skeevy vibes you get from many car sale PHENOMENAL deal. Butler was a joy to work with, for the 3 hours he was trapped with us, and had none of those skeevy vibes you get from many car salespeople. He, alone, would have made me leave a good review, even if we hadn't been able to find the perfect car (after lots and lots of searching and test drives). Despite the drive to Ogden from West Jordan, in rush hour traffic, with an accident along the way, it was still worth the drive to bring home such a magnificent car. ♡ More

Jared and Layne were so great to get things done quickly and efficiently. Jared was very clear when explaining g everything and Layne one of the mechanics took extra time to find and enter the code to get t and efficiently. Jared was very clear when explaining g everything and Layne one of the mechanics took extra time to find and enter the code to get the radio working again. More

I had my service weeks ago and don’t remember who I worked with. There was a recall on my car. I don’t know if it was fixed or not. worked with. There was a recall on my car. I don’t know if it was fixed or not. More

I always get great fast service. The manager recognizes me and even removers the car I drive. Jacob did a great job explaining the cost and services. me and even removers the car I drive. Jacob did a great job explaining the cost and services. More

He was so knowledgeable and made it so easy to purchase the car will definitely recommend him to all my family. He even took care of us with upgrading the mats the car will definitely recommend him to all my family. He even took care of us with upgrading the mats More

I was treated with great respect and curtesy. Tyler was able to answer all my questions and concerns. Your facility are clean and comfortable. Thank you. able to answer all my questions and concerns. Your facility are clean and comfortable. Thank you. More

10/10 recommend- this man was honest and hilarious! I told him my budget and my situation, Jeremy did everything he could to accommodate me! Upgraded my car, took car of all the arrangements, and handled told him my budget and my situation, Jeremy did everything he could to accommodate me! Upgraded my car, took car of all the arrangements, and handled it with the utmost professionalism, even when I had my doubts. I wouldn’t go anywhere else or work with anyone else after this experience! More

This purchase will be out third Honda Pilot. We have worked with Mario on all three purchases. Mario takes the time to know of our desires and therefore a very pleasant car buying experience. worked with Mario on all three purchases. Mario takes the time to know of our desires and therefore a very pleasant car buying experience. More