Ken Garff Kia Bell Road

Do not trust them. I inquired about 2 vehicles on their website. I get a call from a salesman named Henry who says they have a different model available, or a preowne I inquired about 2 vehicles on their website. I get a call from a salesman named Henry who says they have a different model available, or a preowned available. He said the 2 I was asking about are not available. Come to find out the next morning the story changes and the 2 I'm interested are going to be available. So I feel like he tried to pull a bait and switch right out the gate. They tried to push me to come down to the dealership, but their location is not convenient from where I live, so I asked for an idea of a price so I could decide if it would worth it to come down and make a deal. So via phone, he gives me an outrageous out the door price to which I said it was way beyond other dealer offers. He said he could take off things like the service agreement/warranties. I never asked for those things to be included in the first place, so he was trying to roll those into the price which seemed deceptive. I told him what price I was looking for based on another offer that I had, he puts me on hold, comes back and says "good news, we can beat that price" so we agreed to a price just slightly less. I set up an appointment to come in today, but called first to make sure we are still talking about the same vehicle stock #, and confirm that it is still available. He referenced the price we discussed the day prior, and says I can make a refundable deposit via phone. I said great, and that I would call him back to likely do that. He calls me back 5 minutes later to say his manager wrote down a different price, one that was $1K higher. I said that does not work for me. Henry says he would see what he could do, calls me back, says that it is the $1K higher price, and they are already "taking a loss on the vehicle" which I do not believe for a second as they are charging over MSRP as it is. Total waste of time. More

Brought my car in for a recall and they tried to say something else was wrong with it which was going to cost me $650 to fix. It did not need this. They also kept my car for I think it was 2 days. I wil something else was wrong with it which was going to cost me $650 to fix. It did not need this. They also kept my car for I think it was 2 days. I will never take my Kia there again More

My salesman, Paul, was simply amazing from the first time contacting. He made me feel very comfortable treating in my vehicle all from home. There was no hassle he was fast with the paperwork I told him what contacting. He made me feel very comfortable treating in my vehicle all from home. There was no hassle he was fast with the paperwork I told him what I wanted and he delivered. I have had several cars and always dreaded dealerships. He changed my mind on all that! Thank you Paul for all your hard work and attention to all the details I wanted!!! More

I can’t even begin to explain how much I am thankful for James. My car was stolen and James has been helping me deal with my insurance company to get my car repaired. I’ve been planning on getting a new car James. My car was stolen and James has been helping me deal with my insurance company to get my car repaired. I’ve been planning on getting a new car and wasn’t planning on getting another Kia, but because of James’s exceptional knowledge and customer service I will be. He really goes the extra mile for his customers. Words can’t express how thankful I am for everything he has done for me thus far. More

My service department guy is James. He was great, very pleasant, knowledgeable & he really went that extra mile. pleasant, knowledgeable & he really went that extra mile. More

The work done was quickly, and hopefully good quality. But after leaving, I noted the window sticker gave a 5000 mile/6 month oil change interval. KIA, in their owners manual, TO COMPLY WITH THEIR WARRA But after leaving, I noted the window sticker gave a 5000 mile/6 month oil change interval. KIA, in their owners manual, TO COMPLY WITH THEIR WARRANTY, recommends a 7500 mile/12 month interval. I called and pointed this out to the service adviser. He didn't know what the Kia recommendations were. And he tried making other invalid lame excuses. I will rely on Kias knowledge of their car rather than some sketchy half-baked service person. What this does is double the oil change service business the dealership does. AND it costs the vehicle owner twice as much. READ THE OWNERS MANUAL AND KNOW THE RECOMMENDED INTERVALS. Don't fall for the scam from this dealership. I won't be back. I like the car bought elsewhere. Note that Garff is a new owner of this dealership and the vast majority of reviews are likely for the former owner Earnhardt. Later in the day after I returned another person from the dealership called trying to persuade me and offering a new sticker. I declined -- they are schmucks. More

Brought in for warranty repairs , purchased at this location, but ownership has changed. Fortunate that all of the great people in service stayed on with the new ownership. Great & quick service at t location, but ownership has changed. Fortunate that all of the great people in service stayed on with the new ownership. Great & quick service at this dealership More

Tried to setup a warranty appointment. I have a light on the dash telling the tire pressure system is alerting. In addition to this, the screen within the dash goes black which in turn prevents me from usin the dash telling the tire pressure system is alerting. In addition to this, the screen within the dash goes black which in turn prevents me from using the cruise control. This is of great concern for a two week old 2022. Then the backup camera gave an alert it was not connected. Yikes! I roll with this stuff. Nothing time sensitive. New tech can be buggy, still love my Telluride. What I don’t find comforting when contacting this dealers service center, where I purchased the car, to request an appointment, the first words from the the team member on the phone was “I don’t have anything until after the 18th” in a manner that said I don’t want you to come, it would be a burden. Disappointed, to say the least. I know there are unpleasant people, customer service is brutal. I use my please and thank yous and keep a positive tone, looking for solutions and compromise, but as the customer I shouldn’t have to be the one who provides all the solutions please offer me options, and fake you want my business. I received a review of barometric/temp changes effecting tire pressure and I could check my tire pressure, perfect can do, but the other items will still need to be looked at by a technician. It felt like there was no listening because I had kindly explained the three issues I was having. So another dealer I go, it felt as if this dealer is overwhelmed and doesn’t want anymore business. I’ll try the dealer closer to my home which was more convenient anyway. I hate writing negative reviews! But literally bought another new car for my Son at another Dealer last night and never felt the push back I did her win a single phone call from here. I hope this is one off for them. Creating awareness. now I’m worried they will all be like this… More

Our salesman John was awesome. He listened to what we wanted and didn’t pressure us. We got the deal we wanted and we were truly done in two hours. This was our best experience buying a car. wanted and didn’t pressure us. We got the deal we wanted and we were truly done in two hours. This was our best experience buying a car. More

Ron is amazing! Love my new car! 5 star rating! More