Ken Garff Long Beach Honda

Service, friendship, caring attention, courtesy, profesional, knowledge, experience , accurate, responsive helpful, timing, detailing, explaining, good environment profesional, knowledge, experience , accurate, responsive helpful, timing, detailing, explaining, good environment More

I just had service at Long Beach Honda and I wanted to give a shout out. The service aligned with the reservation and was completed quickly. Great job! Thanks LBH. give a shout out. The service aligned with the reservation and was completed quickly. Great job! Thanks LBH. More

Started out well the first two visits while looking at vehicles. However, after a deal was made on a particular Pilot, and we went to pick it up, Carlos SWITCHED vehicles on us! Told us everything was ide vehicles. However, after a deal was made on a particular Pilot, and we went to pick it up, Carlos SWITCHED vehicles on us! Told us everything was identical and had another employee lie to our faces that it was identical, we wanted to see the vehicle, but they said it was being washed and assured us again that everything was the same and we had to sign the agreement again. Carlos didn't even come out to talk with us for the 4 hours we were at the dealership (even though our appointment was with him) until the very end when we asked why the options included in the original agreement were not on the switched vehicle. After waiting for him to come out and explain why were not getting what he had agreed to originally, he yelled at us angrily and said we could go ahead and cancel the contract if we didn't like it! Horrible experience with Carlos and surprised when we had additional employee lying to us per Carlos. It made what started out as a great experience with Hayden, a terrible finish with Carlos. More

Extremely outdated hardball sales tactics. It feels like an 90s sales movie with men yelling at you and trying to force your hand ("always be closing"). They will not give you a price until yo It feels like an 90s sales movie with men yelling at you and trying to force your hand ("always be closing"). They will not give you a price until you walk in and will claim other dealers are trying to scam you. The finance department preys on people with bad credit and/or those who do not know how to negotiate a car deal/get overwhelmed. Stay away unless you want to play hardball or want to waste time and money. There are plenty of dealers in SoCal with transparent pricing and modern sales practices. More

Chayden is wonderful and made our experience great. My mom was the one who was getting the car and she is tough. Chayden was making her laugh and so patient with her. Overall we enjoyed our purchase at My mom was the one who was getting the car and she is tough. Chayden was making her laugh and so patient with her. Overall we enjoyed our purchase at Honda dealership. More

This dealership was amazing Thank you to Carlos and Diana for their amazing job and making my lease transition memorable, also thank you for letting us test drive suvs while we were waiting for finance and s for their amazing job and making my lease transition memorable, also thank you for letting us test drive suvs while we were waiting for finance and spending time getting to know us. Driving from Orange to Long Beach was worth the drive. I will surely refer you to friends and family. More

Definitely WOULD NOT recommend this honda dealership. they have ZERO shame about lying about what your paying for and whats included. Then When you the customer, that just gave them your business reach they have ZERO shame about lying about what your paying for and whats included. Then When you the customer, that just gave them your business reach out to them (thinking it was a simple mistake on their part) to correct the problem. You find out, its HOW THEY DO BUSINESS @ LONG BEACH HONDA. Not only SHADY & maybe illegal business practices. On top of that, they start to gaslight & become very disrespectful when confronted about their shady actions. this is HOW LONG BEACH HONDA TREAT their CUSTOMERS. Instead of being HONEST or taking responsibility for their deceitful behavior they choose to call us DU*B, & $**PID ..... I WILL POST just 1 OF many examples of what I was told was included, by LONG BEACH HONDA ......to get me to purchase vehicle, but then magically was not covered. BAIT & SWITCH More

Antuon and Prince gave excellent customer service. They both answered the questions i had. I would recommend asking for them when you go visit the dealership They both answered the questions i had. I would recommend asking for them when you go visit the dealership More

As a first time car buyer I would say I had the worst experience at this dealership. I ended up traumatized and not wanting proceed with buying a car because the sales Dennis and manager became really fr experience at this dealership. I ended up traumatized and not wanting proceed with buying a car because the sales Dennis and manager became really frustrated and passive aggressive with me. At the end I felt forced to take extra accessories I didn’t want that other Honda dealers stated are optional and don’t have to buy. From the beginning I got a paper to sign from Dennis and I had questions and was told management could explain to me the next day because it was already late. I signed trusting them and not explained anything, didn’t test drive the car or touched it at all and I was still harassed and forced to take a car I still had questions on. The level of stress, and anxiety they caused me was the worst experience I have ever had. More