Ken Pollock Alfa Romeo Maserati
Wilkes-Barre, PA
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Recently purchased a $70,000 vehicle from this dealer. I found this to be a “run of the mill” dealer experience. The finance process, and associated communication was extremely poor. Post-sale follow- I found this to be a “run of the mill” dealer experience. The finance process, and associated communication was extremely poor. Post-sale follow-up was exceptionally poor. There was multiple issues during the sales, and post-sales process that were unacceptable. I would not recommend this dealer. More
Quick service and done very well. Service was done on time. I have no complaints. Everybody very friendly and professional. Will come back. I recommend this company time. I have no complaints. Everybody very friendly and professional. Will come back. I recommend this company More
So we went in to look at a Alfa Romeo suv, got sidetracked by the 2020 Maserati and left with the 17 grand turismo. I can not express enough the kindness and down to earth salesmanship we experien sidetracked by the 2020 Maserati and left with the 17 grand turismo. I can not express enough the kindness and down to earth salesmanship we experienced. Mike was awesome from the time we pulled into the lot, and Gino was great. Professional and family friendly, Thank you again for making this a great experience. More
Best place to go Bought a car from John nearly 10 years ago and knew this would be the place to go when I was back in the market. Very knowledgeable and helpful and ju Bought a car from John nearly 10 years ago and knew this would be the place to go when I was back in the market. Very knowledgeable and helpful and just the nicest people all around to deal with. This is the only place to go if you are looking for a vehicle that they have on the lot. More
Good customer service Always good customer service and Melissa always has the paperwork ready when I arrive so I don’t have to waste my time waiting around. Always good customer service and Melissa always has the paperwork ready when I arrive so I don’t have to waste my time waiting around. More
Consistently Excellent Service It's been a pleasure to deal with this highly competent service center. Melissa Caprari keeps me informed from the initial contact to the completion o It's been a pleasure to deal with this highly competent service center. Melissa Caprari keeps me informed from the initial contact to the completion of the service. I have complete confidence in your service staff. More
Exceptional Service. Simply excellent service. Loaner was great and even accommodated my keeping the loaner a second day. The car was thoroughly cleaned and shinning whe Simply excellent service. Loaner was great and even accommodated my keeping the loaner a second day. The car was thoroughly cleaned and shinning when I picked it up. Many thanks. More
Great service from start to finish. Super personable! From the first phone call to pick up, the operators and service reps were great. I was given a beautiful loaner vehicle equivalent to what I was driv From the first phone call to pick up, the operators and service reps were great. I was given a beautiful loaner vehicle equivalent to what I was driving. They returned my vehicle on time and looking brand new. Zero issues and no complaints. Perfect score for Team Ken Pollock Alfs Romeo! More
Great people to work with. Mike, Jeri, and Frances were all instrumental in making our purchase an easy process. The vehicle we bought was like new, even though it was two years Mike, Jeri, and Frances were all instrumental in making our purchase an easy process. The vehicle we bought was like new, even though it was two years old. Overall a welcome difference in purchasing a vehicle. More


