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Ken Pollock Alfa Romeo Maserati

Wilkes-Barre, PA

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rated
142 Reviews

290 Mundy St

Wilkes-Barre, PA

18702

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Showing 5 service reviews

August 28, 2021

Quick service and done very well. Service was done on time. I have no complaints. Everybody very friendly and professional. Will come back. I recommend this company More

by butch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 27, 2021 -

Ken Pollock Alfa Romeo Maserati responded

Thank you very much for the review. We look forward to working with you in the future. Have a great day!

August 27, 2019

Good customer service Always good customer service and Melissa always has the paperwork ready when I arrive so I don’t have to waste my time waiting around. More

by carguy85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gino Ginocchetti, Melissa Caprari
Aug 30, 2019 -

Ken Pollock Alfa Romeo Maserati responded

Thank you very much! It is our pleasure!

August 13, 2019

Consistently Excellent Service It's been a pleasure to deal with this highly competent service center. Melissa Caprari keeps me informed from the initial contact to the completion o More

by Rick and Rene
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Caprari
Aug 14, 2019 -

Ken Pollock Alfa Romeo Maserati responded

Hi Rick and Rene! Thank you very much for your kind words. Excellent customer service is our number 1 goal so we are happy to hear that Melissa and the team are hitting the mark. We are here for whatever you may need. Enjoy and thanks, again!

August 12, 2019

Exceptional Service. Simply excellent service. Loaner was great and even accommodated my keeping the loaner a second day. The car was thoroughly cleaned and shinning whe More

by JimH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Caprari
Aug 14, 2019 -

Ken Pollock Alfa Romeo Maserati responded

Hi JimH! Thank you for taking the time to review your recent experience with our service department. It was our pleasure. Please let us know if there is anything you may need. Enjoy!

July 13, 2019

Great service from start to finish. Super personable! From the first phone call to pick up, the operators and service reps were great. I was given a beautiful loaner vehicle equivalent to what I was driv More

by Alpha
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley and Melissa
Jul 23, 2019 -

Ken Pollock Alfa Romeo Maserati responded

Hello and thank you for reviewing your recent service experience. It is our pleasure and we are thrilled to hear how happy you are! Please let us know if there is anything you may need. Have a wonderful day!