Kendall Ford of Bozeman

An appointment was made almost 2 months ago for a recall. I dropped the vehicle off at the dealership Thurs and then received a phone call the next day informing me that the vehicle recall had not been star I dropped the vehicle off at the dealership Thurs and then received a phone call the next day informing me that the vehicle recall had not been started and Dave would call me back that afternoon and let me know it they'd start it Mon-he never called. When I tried to find the status Mon. a.m.-I was told the Service Manager, General Manager and the service advisor were all unavailable and somebody would call back. Neither one of the managers called back and was informed the vehicle would be in the shop within the next hour and I requested call when that happened. I called back 1 1/2 hours later (since nobody called me) and was told it was in the shop. First, why make an appointment if it's not going to be honored (I'm aware warranty and recall work is not as profitable.) Second, do what you say you're going to do. More

Dealer has some really good employees Dave in Service Alfonso is their courtesy driver They exemplify customer service excellence Parts people are also very good at what they do Everything e Service Alfonso is their courtesy driver They exemplify customer service excellence Parts people are also very good at what they do Everything else makes me take my Fords to a local Chevy Cadillac dealer for real dealership all around service It’s a shame More

Purchased a Ford Bronco from Mark St. John. He was great to deal with, friendly & accommodating! Thank you for a great experience! John. He was great to deal with, friendly & accommodating! Thank you for a great experience! More

The work was done well. No complain about the work itself. Getting an appointment for this service was terrible. I called 7 times and left messages for call back. Never happ No complain about the work itself. Getting an appointment for this service was terrible. I called 7 times and left messages for call back. Never happened. Eventually I drove to the dealership so make the appointment in person. I mentioned my difficulties about getting a call back and was told : we are short off staff. Not a very good answer. I felt sorry for the staff member. He tried his best but staff shortage prevented him from meeting customer expectations. He is not to blame for lousy service. More

Excellent, friendly service! Jake Marks was knowledgeable and helpful! One of the best days for us!! He knew about the vehicles and even took the time to get to know us, asked ab Jake Marks was knowledgeable and helpful! One of the best days for us!! He knew about the vehicles and even took the time to get to know us, asked about our family and made conversation while we test drove and filled out paperwork. We live in Oklahoma, we were visiting Bozeman for vacation, we had such great service, we purchased an F250 and drove all the way home! Would recommend buying your new automobile here, and ask for Jake! More

On time delivery. Dave was very helpful as well as recall department! Thank you again! Dave was very helpful as well as recall department! Thank you again! More

Customer service was excellent. Thanks Tyler you did and amazing job. The Ford Tremor was everything i hoped it would be. Thanks Tyler you did and amazing job. The Ford Tremor was everything i hoped it would be. More

Very good car buying experience at Kendall Ford last week. I traded in two vehicles and got two new vehicles. My salesperson was Ragan and she did a very good no-pressure job. I think both parties got a week. I traded in two vehicles and got two new vehicles. My salesperson was Ragan and she did a very good no-pressure job. I think both parties got a good deal! The managers were helpful too and the sign/finance portion was very smooth. More

This dealership did what they said. My sales man was Mark St. John and he was phenomenal. Can’t recommend these guys enough. My sales man was Mark St. John and he was phenomenal. Can’t recommend these guys enough. More

Chad,Jason, and the finance manager did an excellent job explaining everything and helping us decide on our new beautiful truck explaining everything and helping us decide on our new beautiful truck More