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Kerry of Florence

Florence, KY

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1,900 Reviews
Call Dealership (859) 371-8191
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8053 Burlington Pike

Florence, KY

41042

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Showing 1,900 reviews

November 10, 2023

When I went to get my vehicle there was an additional charge that I should not have been charged and as a result cost me 232 extra not good customer service More

by Brian Cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis Seitz
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Nov 13, 2023 -

Kerry of Florence responded

We disclosed exactly what your charges will be, your 3rd party warranty from Carvana had a deductible, and items they would not cover. I recommend in the future to buy your vehicles and warranties from the dealer so these things don’t happen. Please revise this review as your dissatisfaction is with Carvana not us.

Nov 13, 2023 -

Brian Cox responded

No you did not disclose my charges, per Alexis, it was a two stage operation to see if the problem was with one item, and if that didn't fix the issue there would be an additional step. no price was ever disclosed to me, however again per Alexis, she had to provide a cost to repair and submit it to Silver Rock. it's not my problem that she didn't "pad" the cost to cover everything that you were tasked to fix. Yes i have an issue with Carvana, but i also have an issue with Kerry Nissan. I am the customer wheather or not i bought the vehicle from a 3rd party or not. Nissan and Kerry by being a dealership should put customer service at the top of their priority list. let's take for example the additional obsevations & recommendations from Kerry Nissan. "As per vibration took on highway and road speed did not feel vibration but front end has loose plastic and was not repaired right would recc taking back to body shop"..."Did not feel vibration on highway or road speed 30-40 when in shop found front end loose plastic and radiator and air ducts not in right recc take back to body shop" As the Nissan representative, don't you think you should have "rapaired" this also? you seem to be more worried that i change my review against you so that you give the impression to be a reputable repair facility...again customer service not impressed and if i could give a more negative response i would.

November 09, 2023

On time delivery Excellent customer service. Very transparent and responsive service. Thank you very much team More

by Vinay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vossmeyer, Alyssa Porter, Jason Lange, Katie Machuta, Shelby Reed, Lauren Caudill, Amy Bass, Mikayla Guilkey, Amanda Whitaker, Alexis Seitz
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Nov 10, 2023 -

Kerry of Florence responded

Thank You for sharing your positive service experience. We look forward to your next visit with us.

November 08, 2023

Great communication from Amy , quick and clear updates. Friendly and easy to work with. First time interacting. More

by REYOLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bass
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Nov 08, 2023 -

Kerry of Florence responded

Thank You for your kind words about our team and your service visit with us.

November 07, 2023

It takes two months to get a warranty appointment. ... What good is a warranty if you can't get service?? More

by DANCETRULO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Whitaker
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Nov 07, 2023 -

Kerry of Florence responded

DANCETRULO, please respond with your contact information

November 07, 2023

Patrick did a great job helping explain the benefits and coverage I had and helping me through the process of correcting a past error in my oil change coverage. More

by DMKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick that I worked with was in the service dept., Patrick Epperson
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Nov 08, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience with our team. We look forward to your next Oil Change service with us.

November 06, 2023

My Nisssn Pathfinder was not given a very thorough diagnosis and no helpful info was given. My Pathfinder has developed a rubbing noise and it was dropped off for a diagnosis and the shop foreman hear More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Guilkey
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Nov 08, 2023 -

Kerry of Florence responded

Steve, please give our service manager a call at your earliest convenience.

November 05, 2023

There was great communication and explantations for the recommendations that were suggested. My oil change cost me $300 though. More

by SHERRYRYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma York
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Nov 06, 2023 -

Kerry of Florence responded

Hello, thank you for your kind words and this wonderful review!

November 04, 2023

No hassle easy to get everything done good experience overall I just wish it was a little closer to my house More

by JARRASMITH0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Bitler
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Nov 06, 2023 -

Kerry of Florence responded

Hello, thank you for your kind words and this wonderful review! Congratulations!

November 04, 2023

I really enjoy my experience there and appreciate how well they work with me in a professional manner More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Guilkey
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Nov 06, 2023 -

Kerry of Florence responded

Donald, thank you for your kind words and this wonderful review!

November 04, 2023

Very supportive, and Patrick Edwards really helped me out and was very genuine. I was very pleased More

by NEBULA.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Edwards
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Nov 06, 2023 -

Kerry of Florence responded

Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!

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