Kevin Whitaker Chevrolet - Service Center

I bought a pre-owned Ford here about 3 months ago. I worked with Scott during the buying process and he was great. Very friendly, knowledgeable, professional, etc. The whole experience was a pleasure. I worked with Scott during the buying process and he was great. Very friendly, knowledgeable, professional, etc. The whole experience was a pleasure. However, fast forward 3 months to today and you get a very different picture. My brakes recently started squeaking so I made a service appointment and brought it in yesterday morning at 9:15. I asked them to fix the brakes and IF they get a chance, a broken lock actuator on one of the doors. The older lady at the desk verified the scope of work, took my keys, and directed me to the waiting area. Eventually, noon rolls around and another service rep (male, glasses) calls me to say that they’ve identified the problem and need to go across the street (literally 100’) to the Ford dealership for parts. This is the first employee contact I’ve had since drop-off. 3 hours to figure out my truck needs the rotors resurfaced and new pads? Um…sure… I wait and wait and as 3 o’clock comes and goes, I realize I can’t spend anymore time waiting. At this point, I’ve basically missed a whole day of work. I NEED my truck back because I’m at risk of losing my job. I couldn’t have foreseen a major delay like this for such a simple repair. When I asked the guy to walk back and check on the progress, he returns and tells me my truck is currently disassembled/being worked on (3:30 pm) but that they can offer me a rental car and maybe help me out a little on the service bill. WHAT?! I lost more in wages sitting in their waiting room all day than the repair even cost me! Also, I should probably mention that not one single person working the front sales/waiting area asked why I’d been wandering around the building for hours or if they could help in any way. There is no scenario in which 12+ employees don’t notice a man aimlessly wandering around their desks for over 7 hours. I also wasn’t the only customer there yesterday that was on the receiving end of an egregiously long wait time. Anyways, to recap, I brought my truck in yesterday morning to have the front brake pads replaced and rotors resurfaced (generally 1-2 hour job). It took 6+ HOURS before the service rep reluctantly offered me a rental car, which I had to decline because all of my work tools and mounted equipment were in my truck. I finally received my keys back after 7+ hours (~4:20 pm) yet the rep walking me out said, “there’s nothing I can really say or do, sorry,” before leaving me with the cashier and walking back to his desk. I could go on but I think these incompetent folks have squandered enough of my time. All in all, this is the saddest automotive service department I’ve ever had the misfortune of using. I’d like to say I’ll be back to purchase some 2023 tax write-offs for my company, but that would be a lie. **FELLOW VETERANS, TRUST ME ON THIS** More

The service team and manager are horrible to work with. They really don’t have any technical knowledge. When I took in my Chevy Volt that had a cabin heat issue one of the service guys said that there’s no They really don’t have any technical knowledge. When I took in my Chevy Volt that had a cabin heat issue one of the service guys said that there’s nothing they could do about it because the Chevy volt was designed to not run the AC or heat in ELectric driving mode. Hahaha After trying to tell him that I’ve owned the car for a while and the heat and ac have always worked in electric driving mode he looked at me like I was crazy then told me that it was up to me if I wanted to spend $135 on a diagnostic that wasn’t needed. Once the diagnostics were done I received a voicemail from the same service advisor. “We have found that your auxiliary coolant pump needs to be replaced, it’s going to be $720 total. Let me know if I should order the part”. After doing some research I find that this is a common issue on the Chevy volts and it should be covered under the voltec warranty because it also pumps coolant into the battery to maintain battery temps in cold weather. When I asked if it was going to be covered under warranty, they laughed. I asked to speak to the manager and he said that there was another pump for the battery (there isn’t , ive checked). So this pump would not be covered under voltec warranty. I asked if he could show me a diagram of the voltec coolant system and he proceeded to lie about a separate system to heat the battery. The started being rude and I was tired of dealing with their lack of knowledge on their own cars and decided to pay the $135 diagnostic fee. The part is $140 and it takes an hour to replace. ROBBERY! If you have an electric or hybrid Chevy I recommend that you take your business elsewhere. These people don’t know anything about these cars and don’t want to learn about them. If Chevy wants to be competitive in the EV age they have to make sure that their dealerships and service advisors are knowledgeable on the EV cars that they sell. More

Lemon car If I could give this delership a negative a star i would, giving them one star is a complement. We purchased a Cruze brand new from Kevin Whitaker in If I could give this delership a negative a star i would, giving them one star is a complement. We purchased a Cruze brand new from Kevin Whitaker in 2018. It was my very first new car that I have purchased one month in and it started the shop visits that was for the headlights to be adjusted. Also from day one they couldn't get the bluetooth set up, up until this day they still can't get the bluetooth to connect it will connect and disconnect they say the software won't accept my phone my new Samsung or the newest iPhone won't connect up either. Next the car has been in the shop 8 times for ac problems which they say they fix but less than a week after getting it back it goes back to them for fixing yet again which they never fix. More