Kevin Whitaker Chevrolet - Service Center

Worst Experience ever By far the worst experience I have ever had. I asked them to do one small extra thing for me and they whined like little girls. I just purchased a c By far the worst experience I have ever had. I asked them to do one small extra thing for me and they whined like little girls. I just purchased a chevy volt and then I had an issue. I purchased an extended warranty through ally which used to be gmac. My repair was covered. No issues right. Only 100 deductible. I was happy. 1st they made me bring in the car friday at 9am. Then they told me that evening they never had time to look at it so is will have to sit the whole weekend there. On Monday they told me it needed parts they do not have. So now it has to sit until thursday to wait on the parts. No loaner was offered. Parts did not show up until Friday and they got it fixed. Then they told me they were holding my car hostage until the insurance paid them or I could pay it all up front. Still I am not mad. The car sits for another whole weekend. Monday I have still not heard from them so I call them that evening. They said they had not received payment yet. I said why did you not call them or me. They said well we do not chase them down. I was very frustrated at this point since they could have just told me and I would have called them. I asked them for ally's number since I did not have it on me. They gave me the wrong number. So now it is tuesday. I check with them in the morning. The service dept is very rude. Like unbelievably rude. It's not paid. Ok no problem I called ally and had a guy on the phone in 10 minutes. Ally said just get them to send me a fax of the bill and we will expedite this for you. Apparently there were a lot of payouts and they had not got to mine yet. So I said let me call them on the dealership on 3 way. OMG now the nightmare begins! Transfer after transfer and service dept telling me they would have to call me back. All ally needed was a quick fax. No one wanted to do it. They could not call us back because I had a call center rep on the line. Finally these lazy bums had to get the service manager to get on the line. He whined about having to send a fax. Then he whined how much work it was to send an extra fax because he had already done it 1 time. Oh lord..... So he sent the fax it which took less then 2 minutes for the ally rep to get. This 2 minute fax took over 20 minutes of them whining that they had already done it and numerous transfers. Literally so freaking easy. As soon as the fax was received the service manager said all this extra work is why we are not taking ally anymore. Really man talk about unprofessional. I then tried to ask him to make sure my car was plugged in so I could have some juice when I picked it up but of course he hung up still complaining. I called again and ask for it to be plugged up. They said they would let someone know but guess what. They did not plug it up. Within an hour ally had paid my claim and I went to pick it up. I went to pay and they cashier accidentally charged me the $600 instead of the deductible of $100 I was supposed to pay. She corrected it quickly so I was like whatever. I then ask them to plug up my car again as I was pissed and would just pick it up later. I confronted the service manager very politely and told him that all of this was crazy. I mean they had my car for 2 weekends and a week. The only extra thing I asked for was a fax, and then to plug up my electric car after servicing which seem obvious to me. He was unapologetic about the whole thing and just complained about how difficult the entire process was. These people took $700 for a repair and instead of thanking me for the business they complained like spoiled rotten children. Never again will I deal with this company. Beware of them. I called other dealers who even told me this was a bad place to go after the fact. More

The COLLISION CENTER IS HORRIBLE! The collision center is in a different location and now I know why. They must be ashamed of it! I had taken my car to the collision center for hail da The collision center is in a different location and now I know why. They must be ashamed of it! I had taken my car to the collision center for hail damage repair. Had to go back 3 times because the paint job was horrible (runs, specs of dirt, missed spots). They were polite at all times, but they just push cars out the door it seems without even looking at how bad a job they've done. I can not spend unlimited time taking my car back and for and settled for what seemed to be the best they can do. Unfortunately I had to go back to get a gas door cover replaced. Bought the cover at the dealership parts department for $15 which seemed reasonable. Took it to the collision center to be painted and they charge me $63! Not only that, but they did as bad a job on this little cover as they did on our car. Found 4 specs on it. Argued about the price and the specs and all they could do is say I'm sorry. You bet your but your sorry! I will never go back and recommend that you don't find out for yourself that they are horrible. More

They really deserve NO STAR rating! Drove 20 miles to KW to leave vehicle there one day and have $1,000.00 in work done the next day. Promised completion and pick up by 2pm. We arrived Drove 20 miles to KW to leave vehicle there one day and have $1,000.00 in work done the next day. Promised completion and pick up by 2pm. We arrived 4pm. Half of work not even done yet. We waited almost 2 hours more, only to find out mechanics had not completed the work, and left for the day an hour earlier! We were offered the crooked deal of a loaner car in exchange for OUR insurance info & OUR credit card info! WHAT?! Sales General Manager said "it's in case the tank is not full of gas when you return". I told him the Service General Manager said it was because "If you have an accident...your insurance pays and you pay your deductible." Again...What?! We have never ever gotten a loaner on more than a handshake! Why should OUR insurance pay for THEIR loaner, and why should WE pay a deductible on THEIR loaner?! We refused to fall for that rotten 'offer'. We had to drive back home AND we have to drive back another 18 miles again tomorrow to pick our car up...and HOPE it is fixed by then! That will make THREE 32mile round trips for a total of 96 miles to get our car, instead of just one! Result...we will NO longer be using Kevin Whitaker Chevrolet for ANY work in the future! There are lots of great Independent Service places available. They also have lost any chance at our future vehicle purchases. It's obvious that brand loyal Chevy customers are not valued...BUT our money is! So we will spend NO MORE of our $$ for K.W.! By the way...Service writer K.B. is EXCELLENT & doing a great job!. K.B. genuinely values customers & treats them with HONESTY & RESPECT. That is something the two aforementioned General Managers could learn from him. One MORE observation...if you are female, and LIKE to be placated and talked over, be considered irrelevant, and talked down to by a 'man'....then Kevin Whittaker is your place! The General Manager of Sales should go back to school & learn some decency & respect for women. They also seem to think having white hair means you are senile or ignorant & can be steamrolled by them into agreeing to 'system's contracts' that only benefit them, & screw their customers. Good luck with that. More

WORST CUSTOMER SERVICE Worst Customer Service in the Service Department. I know where NOT to take my car ever again. My car was here for an engine failure for 2 months. T Worst Customer Service in the Service Department. I know where NOT to take my car ever again. My car was here for an engine failure for 2 months. The car sat in the same place for over a month and a half. They told me that they only had 1 Corvette tech that was capable of replacing my engine, so the timeline would be about a month from start to finish. Well it took 2. My car went in on the 7th of July, and I got it back on the 28th of August. It wasn't until I asked to take it elsewhere that they even started on it and that was after I had made preparations to have it towed to another dealer. No one ever called to tell me anything, I had to call myself to get an update. The only person that would call me back was Ryan the fixed ops manager, who had little knowledge of my car. Service Advisor never called, I never knew his name until the day my car was ready. They never FOLLOWED UP with me on anything. I never knew what was actually wrong with my car until a week before it was ready. I would not recommend this service department to anyone!!!! More

Aftercare nightmare Purchased 2 brand new 2017 vettes couple of months ago spending 200.00 and car rental lady walked out on me! really upset! She got upset and walked o Purchased 2 brand new 2017 vettes couple of months ago spending 200.00 and car rental lady walked out on me! really upset! She got upset and walked out if the office leaving me by myself, she finally came back told me this is her job. What type of business trains their employees this type of behavior? Asked for owners contact in which employees advise he is non existent! Very disturbing! More