Key Acura of Gainesville

This by far was the best car buying experience I have ever had. Most people hate going to dealerships because of the hassle around getting to "the price' of the car. After reviewing online and visiting m ever had. Most people hate going to dealerships because of the hassle around getting to "the price' of the car. After reviewing online and visiting multiple dealerships, my choice was by far the best deal. My 2009 RL was in great condition, below KBB price and I was given fair value on my trade. There were no hidden fees, unnecessary haggling, and the transaction was completed quickly. With a newborn at home, time is extremely valuable and Gatorland Acura realized this. I handled most of the transaction online and over the phone and was able to test drive and complete the sale in record time. Thank you Gatorland Acura!! More

I had a problem with my satellite radio and with the sensor in the front passenger window. Bernie had to determine the problem with radio and deal with the manufacturer then with Sirius-XM to get the s sensor in the front passenger window. Bernie had to determine the problem with radio and deal with the manufacturer then with Sirius-XM to get the serial # updated so they could send the activation signal. He got me all the instructions so that I could quickly authorize the transfer of the serial # with XM. Since I bought the car used, I had purchased an extended warranty. Bernie dealt with the warranty company to determine what it covered of the repairs, got authorization for the coverage then let me know my portion. He made the repair painless and easy. Thank you! More

We purchased a used vehicle from Justin Benson and was told during the signing of the papers that the car had been completely serviced and that new tires had been put on the vehicle. Two days after purch told during the signing of the papers that the car had been completely serviced and that new tires had been put on the vehicle. Two days after purchasing the vehicle, the "service engine soon" light came on and we took it to a Nissan dealership in Georgia and was told that the vacuum control bypass valve had been glued onto the vehicle and it had come loose. Unless repaired, the vehicle would most likely not pass an emission test and the cost to repair would be close to $300.00. While at the dealership, they repaired his back tire which had a nail in it. I asked the service manager about the condition of the tires and he said they probably did not have but 3,000 or so miles left on them. He showed me the wear bar which indicates when they should be replaced. When I contacted Gatorland's sales manager, Ronnie Nesbit, and informed him of the situation he did nothing to stand behind Justin Benson's misrepresentations regarding the tires - instead all he agreed to do in pay for an oil change. My son had to leave for a job interview in North Carolina the next day. Two days after getting to Asheville, the car would not start without jumping it off. He took the vehicle to Sears and was told that the battery had a dead cell. Again, I contacted Ronnie Nesbit and was told that the service dept. said the battery was working when they checked it and they would not be responsible for replacing it. In other words, their "120 point bumper-to-bumper inspection performed by Certified mechanics" isn't worth the paper it is written on. They don't stand behind their vehicles or their employees. I have contacted the General Manager, Wayne Tenant, twice and have not received a call back. More

This is the best experience We have had with purchasing a Car. The salesman and sales manager were easy to talk with. They did exactly what they promised. We live in Palm Coast and chose to drive to Gains Car. The salesman and sales manager were easy to talk with. They did exactly what they promised. We live in Palm Coast and chose to drive to Gainsville, hoping for a good experience. We will send our friends and family. More

Rick and Megan always remember me when I call for service appointments. They provide quality service that I can trust. If I do not need service, they will tell me. That means when they do recommend someth appointments. They provide quality service that I can trust. If I do not need service, they will tell me. That means when they do recommend something, I trust that they have my best interests and safety in mind. After bringing my car to them for 5 years, they are more like trusted friends than a service department. I have definitely recommended them to others, even if they do not own Acuras. They get an A+ in my book! More

The entire process of buying the car was very pleasant. They thoroughly explained the features of the car and allowed us to take a leasurely test drive. The price negotiations were very professional with They thoroughly explained the features of the car and allowed us to take a leasurely test drive. The price negotiations were very professional with a written offer and no pressure to take it or leave immediately. Our lower offer was accepted and the deal was done. They offered a few add ons at the financing stage but there was no pressure to accept them. Folowup was good and we love the car. More

I had a great experience at this dealership. Exceptional customer service and price. I walked in thinking I'll just check out cars and get trade-in value for my car. These guys went out of their way to help customer service and price. I walked in thinking I'll just check out cars and get trade-in value for my car. These guys went out of their way to help me with my purchase. They gave me a price for my trade-in that I could not refuse. I was very impressed. More

My wife and I was looking for the perfect MDX for our situation and we found it on Gatorland Acura website, we spoke with Justin Benson (Internet Manager) and he worked extremely hard with our difficult situation and we found it on Gatorland Acura website, we spoke with Justin Benson (Internet Manager) and he worked extremely hard with our difficult situation and got us the numbers we needed and promised us the deal we needed. We made the drive from South Florida to Gainesville and was running over an hour late, Justin assured us that everything would be ready and guaranteed what we were promised would checkout. When we arrived we were greeted by friendly and honest Justin & Georgio. Despite us causing them to stay over two hours late they were the friendliest and most honest people in the business. They made our Internet purchasing experience 110% perfect and we definitely recommend anyone to work with these two guys! More

I had stopped using dealerships for service. Mr. Townsend and his service department changed that. I trust and depend on them to keep my car operating at its peak. I have never once questioned whe Townsend and his service department changed that. I trust and depend on them to keep my car operating at its peak. I have never once questioned whether my car needed a repair because I trust them completely. More