Key Auto Mall - Service Center

Would give a minus if possible, got a recall on my jeep renegade and their elite service department refuses to do the workband was told to take it to another dealer. Was getting ready to buy new but xxxx renegade and their elite service department refuses to do the workband was told to take it to another dealer. Was getting ready to buy new but xxxx not now More

I did have a pleasant experience purchasing my truck from Jay at Key, however their service department is a giant cluster and whoever runs it must have never heard about customer service. Last time I was the Jay at Key, however their service department is a giant cluster and whoever runs it must have never heard about customer service. Last time I was there for an oil change, it took over 3 hours and I heard “5 more minutes” for about 2 of those hours. I then took the truck in for fuel filters since they opted to not do that during the 3 hour oil change. I also had a seat belt that had issues and a check engine light. Received a call that it was going to be $850 for the fuel filters, diag, air filter (which they claimed was the wrong one…however they are the only ones to service it since new), and the seat belt. They she was adamant that the regen to clear the check engine light was not covered under warranty. She said she is taking off the diag and seat belt charge, but we shall see when I pick it up, as I am not the only person to buy a brand new diesel truck that has experienced these issues from them. I would recommend Jay, however with their service department, I’d never give Key business again. More

Key's service has always been top notch. Wayne and Randy taken great care of us, and Nick from the body shop did a great job. Thanks from all of us. taken great care of us, and Nick from the body shop did a great job. Thanks from all of us. More

TAKE YOUR CAR SOMEWHERE ELSE!22Dec2020: I scheduled an TAKE YOUR CAR SOMEWHERE ELSE! 22Dec2020: I scheduled an appointment for my 2006 Jeep Commander to have engine codes read and diagnostics performed TAKE YOUR CAR SOMEWHERE ELSE! 22Dec2020: I scheduled an appointment for my 2006 Jeep Commander to have engine codes read and diagnostics performed to understand why the transmission isn't shifting. They had a technician visually inspect vehicle. No codes were read? I paid $149 to have someone indicate my transmission cooler lines had a small leak. I can see that. However, no one read which codes are causing my engine light to stay on. So I went to Autozone and bought a code reader for $60. I read the codes that were active. I have a list of 5 issues that I'm researching the internet for root cause. I'm also researching the quad cities for a service place with high reviews. I'll be very surprised if this place has any high reviews. If your engine light is on, feel free to stop by my house. I'll read your codes for free. We can also research the internet for probable causes. You'll save $149 and have a good idea what's wrong. More

I want thank Wayne for his awesome help, I got into a new jeep and am very happy! Wayne weeps is friendly and very helpful. Thanks again for your great service and will definitely recommend you ! jeep and am very happy! Wayne weeps is friendly and very helpful. Thanks again for your great service and will definitely recommend you ! More

Really helpful for bad experiences with my vehicle Had several issues with my vehicle since my purchase. Service management was so helpful working with the warranty company to resolve them. Thank you,K Had several issues with my vehicle since my purchase. Service management was so helpful working with the warranty company to resolve them. Thank you,Key. More