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Key Chrysler Dodge Jeep RAM of Newcastle - Service Center
Newcastle, ME
410 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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410 Reviews of Key Chrysler Dodge Jeep RAM of Newcastle - Service Center
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September 11, 2018
service im still having the same issues with my dodge journey as i have in the past. have had it back to newcastle for service twice, and the issues still co im still having the same issues with my dodge journey as i have in the past. have had it back to newcastle for service twice, and the issues still continue. i certainly dont blame the mechanics, but im less than impressed with my dodge. im very disappointed. lynn and mike martin Southport, me More
by biscay
Verified CustomerEmployees Worked With
eric at the service department
September 08, 2018
Parts and accessories I had been looking on line for mud guards for my new Dodge. I like to do business locally but pricing if often a problem. I was pleasantly surprised t I had been looking on line for mud guards for my new Dodge. I like to do business locally but pricing if often a problem. I was pleasantly surprised that the cost of these parts was in line or better than on line pricing. When you add in factors like keeping it local and friendly counter people it adds up to a win-win for both dealer and customer!! More
by jdgrwg123
September 04, 2018
Oil change and air conditioner check I have always been more than satisfied with staff and service at this dodge dealership. They are great about getting your vehicle serviced and and bac I have always been more than satisfied with staff and service at this dodge dealership. They are great about getting your vehicle serviced and and back on the road in a short amount of time. I also like the complimentary drinks and snacks available. They have a great team. More
by HAMSDRYWALL
Employees Worked With
Eric and his wife along with the other ladies at the service desk.
September 04, 2018
Long The waite was long, very long for an oil change. They had our vehicle listed as a van and it is a Ram Truck. Did not use synthetic oil as requested. The waite was long, very long for an oil change. They had our vehicle listed as a van and it is a Ram Truck. Did not use synthetic oil as requested. More
by drlyons
Employees Worked With
None of the above
September 02, 2018
This ones for Short Round Exactly service. They go above and behond everyday to satisfy there customers. They do whatever it takes. I recommend them to everyone I can. Go Short Exactly service. They go above and behond everyday to satisfy there customers. They do whatever it takes. I recommend them to everyone I can. Go Short Round! More
by jay44607
Employees Worked With
Eric Brewer
August 29, 2018
Professional, outstanding operation The quality of services of Newcastle CDJRV is outstanding. I would not hesitate to recommend any buyer or seller to go in and meet the folks at Newca The quality of services of Newcastle CDJRV is outstanding. I would not hesitate to recommend any buyer or seller to go in and meet the folks at Newcastle Chrysler/Dodge. More
by giova
Employees Worked With
Randall Miller
August 23, 2018
Customer service is always A+ Staff really go out of their way to make sure that your experience is a good one. Always friendly and accommodating, and they know me by name! Staff really go out of their way to make sure that your experience is a good one. Always friendly and accommodating, and they know me by name! More
by 14 year customer
Employees Worked With
Eric Brewer, Heather Brewer, Rebecca Lavallee
August 23, 2018
Suberb customer service and attention to detail. My service visits are by far the most professional I have experienced anywhere. At every step in the process, from making the appointment to picking My service visits are by far the most professional I have experienced anywhere. At every step in the process, from making the appointment to picking up the car after the service is complete, the team is professional and thorough. More
by james.donovan
Employees Worked With
Eric Brewer, Randall Miller
August 23, 2018
Service Great Service. Eric, and Heather are the Face of the service department. I’d highly recommend taking your car to have any work done on it. Great Service. Eric, and Heather are the Face of the service department. I’d highly recommend taking your car to have any work done on it. More
by BROOKSKERR
Employees Worked With
Heather and Eric Brewer , Randall Miller
August 22, 2018
Terrible customer treatment I brought my Jeep here for a detail service. The detail job was at the level of a home cleaning. I specifically mentioned my carpets because they were I brought my Jeep here for a detail service. The detail job was at the level of a home cleaning. I specifically mentioned my carpets because they were wet from a window left down, as well as the vinyl windows on the soft top. When my Jeep was returned, the carpets were wetter than when dropped off, the vinyl windows had not been touched, and the ‘detail’ itself was terrible. There was still dirt on the carpets, wrappers under the seat, dirt in the seat cracks, paint left on the seat, and the heat vents were still filled with dust. The owner called me and asked how things went, asked me to bring it back so they could ‘make things right’. I came back and the service manager told me there was nothing they could do, and treated me like a second class citizen. The owner was extremely unprofessional via messaging. I have since gone elsewhere and they easily dried the carpets and finished the detail. I will never go back again. More
by mere76
Employees Worked With
Eric Hunt, Randall Miller
