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Key Chrysler Dodge Jeep RAM of Newcastle - Service Center
Newcastle, ME
411 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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411 Reviews of Key Chrysler Dodge Jeep RAM of Newcastle - Service Center
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August 22, 2018
Terrible customer treatment I brought my Jeep here for a detail service. The detail job was at the level of a home cleaning. I specifically mentioned my carpets because they were I brought my Jeep here for a detail service. The detail job was at the level of a home cleaning. I specifically mentioned my carpets because they were wet from a window left down, as well as the vinyl windows on the soft top. When my Jeep was returned, the carpets were wetter than when dropped off, the vinyl windows had not been touched, and the ‘detail’ itself was terrible. There was still dirt on the carpets, wrappers under the seat, dirt in the seat cracks, paint left on the seat, and the heat vents were still filled with dust. The owner called me and asked how things went, asked me to bring it back so they could ‘make things right’. I came back and the service manager told me there was nothing they could do, and treated me like a second class citizen. The owner was extremely unprofessional via messaging. I have since gone elsewhere and they easily dried the carpets and finished the detail. I will never go back again. More
by mere76
Verified CustomerEmployees Worked With
Eric Hunt, Randall Miller
August 15, 2018
Love Newcastle Chrysler There are so many nice things about Newcastle Chrysler dealership. The staff is friendly, courteous and and helpful. Randy, the owner is amazing, so There are so many nice things about Newcastle Chrysler dealership. The staff is friendly, courteous and and helpful. Randy, the owner is amazing, so community minded. I would not consider buying a car anywhere else. More
by me.katharina
Employees Worked With
Heather and Eric, Mitch Mitchell, Randall Miller
August 11, 2018
recall on my Jeeo I took my Jeep to Newcastle Chrysler because I received a recall notice for my vehicle. They did a complete inspection of the vehicle and discovered I took my Jeep to Newcastle Chrysler because I received a recall notice for my vehicle. They did a complete inspection of the vehicle and discovered an oil leak. Randy Miller had encouraged me to purchase the extended warranty when I bought my Jeep and I'm so glad I did. It will pay for this oil leak. More
by campbell435
Employees Worked With
It was a very professional young lady but I don't recall her name.
August 09, 2018
Top notch sales and service! So far, we have purchased 2 new and 1 used vehicle from Newcastle. I have had nothing but positive experiences when interacting with sales or service! So far, we have purchased 2 new and 1 used vehicle from Newcastle. I have had nothing but positive experiences when interacting with sales or service! The sales are driven by questions about the buyer as the sales rep wants to make suggestions and recommendations based on the customer’s needs and NOT what they want to sell. The service department is friendly and professional. I have never been spoken to in any way that made me feel like anything short of a valued customer (even if I’m standing there trying to recreate a noise I am hearing somewhere under the car)! They are very “real” people. I highly recommend you see them for your next vehicle! More
by S.Wigdzinski
Employees Worked With
Eric Brewer and Heather Brewer and Andrea, Michael Danforth, Randall Miller
August 08, 2018
Service work Very professional and do quality work the ability to have them pick up my vehicle for service is very helpful always answer my questions in a timely m Very professional and do quality work the ability to have them pick up my vehicle for service is very helpful always answer my questions in a timely manner More
by nadeau.kathleen
Employees Worked With
Randall Miller
August 06, 2018
Good service I bought my car here and continue to have it serviced here, I have never had an issue. I rated it a 4 due to I’m still waiting for my 3 tires so i can I bought my car here and continue to have it serviced here, I have never had an issue. I rated it a 4 due to I’m still waiting for my 3 tires so i can get an inspection sticker, haven’t heard a word in over a week after I called inquiring about them. Not a word. More
by amyes33
Employees Worked With
Not sure what her name is...
August 06, 2018
Front axle u-joint replacement While on a vacation trip from Virginia to Maine, I had an issue with my axle u-joint. I pulled into the dealer asking if they could check it for me. While on a vacation trip from Virginia to Maine, I had an issue with my axle u-joint. I pulled into the dealer asking if they could check it for me. They advised they were booked through the next week, but pulled my truck in anyway. They found a problem and replaced the part immediately, saving our vacation. Newcastle Dodge is, by far, the best dealership I have ever been to. Absolute professionalism and truly caring people. The service assistant and the mechanic were great, explaining everything to me. More
by vollbandit
Employees Worked With
Heather Brewster , mechanic (I didn't get his name )
July 31, 2018
Bad EXPERIENCES A hole was made in my oil pan during an oil change afterwards it was listed as a part I needed to replace, also the vehicle needs a ballpoint and U-jo A hole was made in my oil pan during an oil change afterwards it was listed as a part I needed to replace, also the vehicle needs a ballpoint and U-joint. I wonder how it passed state inspection in April? I purchased the vehicle in April with nurmerous issues. I was overcharged for the vehicle and lied to by the salesman and general manager. More
by sweetchickadee81
July 30, 2018
Superb! This is not only a dealership/service center. It is a place where hospitality and kindness are the foundation. And so I quote Hebrews 13 v 2: Be no This is not only a dealership/service center. It is a place where hospitality and kindness are the foundation. And so I quote Hebrews 13 v 2: Be not forgetful to entertain strangers: for thereby some have entertained angels unawares. In this place, there are angels entertaining angels. And the work done is extraordinary! With my kindest regards, Christiana Adams More
by mchristianaa501
Employees Worked With
Heather and Eric Brewer
July 29, 2018
Excellent customer service Always have had great experiences when dealing with these folks. Would go back myself and would recommend them to others. Looking forward and hoping t Always have had great experiences when dealing with these folks. Would go back myself and would recommend them to others. Looking forward and hoping they will treat just as well in sales as I will be in the market then More
by toddkenniston
Employees Worked With
Randall Miller
