Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Key in Newcastle has great customer service and very friendly staff in each of their departments. friendly staff in each of their departments. More

Was good for my Ram truck with the exception of safety inspection otherwise the rest has been completed inspection otherwise the rest has been completed More

They have no help and when you call to do an appointment you wait a couple of weeks to do an oil change then they do someone else with an oil change bad buisness I lost a week pay cause ofthis you wait a couple of weeks to do an oil change then they do someone else with an oil change bad buisness I lost a week pay cause ofthis More

Very amazing group of people. Great work professionals. I Will definitely let friends know about this experience Great work professionals. I Will definitely let friends know about this experience More

STAY FAR AWAY FROM THIS DEALER! !! I brought my vehicle in February 2024 into because of all lights in my dash were on, the diagnose the gave was rodent damage. They said that the e !! I brought my vehicle in February 2024 into because of all lights in my dash were on, the diagnose the gave was rodent damage. They said that the engine wiring harness needed to be repaired or replaced. They gave me a loaner that had wires showing through the tires and they said it was "Their parts delivery vehicle" I had to complain to corporate about it being unsafe for me to get into an actual loaner. Was told that the wire tech quit and that they had to put the vehicle back together and figure out if I would have to take it somewhere else. Was told a wire tech from NH was supposed to come to New castle to replace the wire harness. At the end of May 2024 I received a call saying the jeep was done. Paid the bill turned the jeep on and all the lights on the dash were still on and I was told to "Drive it around for awhile they probably go out give us a call if they dont go out " they did not. I called and mentioned about the lights and they said "They repaired the left side it must be the right side is the problem, we only have one tech and he is booked out till August you should take it somewhere else." As of today may 31st issue still remains. In talks about a remedy to this issue. Almost $2000 dollars to receive a vehicle back with more lights on then I had when I brought it into them. More

This has to be the worst service department at a dealership in the State of Maine. dealership in the State of Maine. More

Charged me for work they did not perform but when I checked my invoice and confronted them they credited my account. checked my invoice and confronted them they credited my account. More

Very good service. Did the work as planned and on time, no surprises or drama. The way it should be! 😄👍 Did the work as planned and on time, no surprises or drama. The way it should be! 😄👍 More

The service department had my Jeep for over 5 weeks and never contacted me with information. I had to call and visit the dealer to obtain any information. Eventually I was even told to take it somewhere el never contacted me with information. I had to call and visit the dealer to obtain any information. Eventually I was even told to take it somewhere else!!! More

Had a service appointment Monday May 6, 2024 for Oil and filter and tire rotation. I ended up dropping the car off at noon and unlike usual didn't wait this time. I was told it would be ready around 3. I filter and tire rotation. I ended up dropping the car off at noon and unlike usual didn't wait this time. I was told it would be ready around 3. I went back at 3:30 and as it turned out they forgot to take it in for service so I had to wait for them to do it which wouldn't have been a big issue to me as that's never happened before and more importantly the rep took credit for the screw up. When I dropped it off, I told them that the last time they did a rotation they over inflated the tires 40 pounds vs manufactured recommendation of 37. I just got around to checking and the tires were over inflated again. 40 pounds instead of 37. Getting the tire pressure right is a pet peeve of mine, you read the label in the door jam and adjust the pressure accordingly. I'm not going to go back to get them to do it right as it is not worth my time, I'll just fix it again which I shouldn't have to do given this was a paid service in the first place. Very disappointing twice in a row now the same issue and i mentioned it prior to the service the second time. More