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Poulin Chrysler Dodge Jeep Ram - Service Center

Rochester, NH

4.4
367 Reviews

367 Reviews of Poulin Chrysler Dodge Jeep Ram - Service Center

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May 20, 2025

Started with a gentleman named Michael, he treated my father and I with the upmost respect. When service manager Jennifer came back from Vacation she took over the claim and was very rude and unprofessio More

by ashleynicole207
Recommend Dealer
No
Employees Worked With
Started with a Gentleman named Michael, he was FABULOUS, then worked with Service manager Jennifer
May 13, 2025

Work was done but takes a lot longer then expected again. Oil change and tire rotation n added repair 2 + hrs More

by BLTTBROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea names
May 08, 2025

Very pleasant. They corrected the concerns I had. I had an inspection and tires rotated. Oil filter door was not latched properly after oil change last year. More

by Janrn1996
Recommend Dealer
Yes
Employees Worked With
A female.
May 02, 2025

Jen was extremely kind and funny. She knew what she was talk about when talking to her. Answered all my questions and took extra time to be sure my truck was not showing codes anymore More

by abrpurple1
Recommend Dealer
Yes
Employees Worked With
Jen
May 02, 2025

I use to get better service and I bought a plan that covered both vechile. This week I had to pay iover $300 to get oil changes and tire rotation , and wipers I purchased three cars from you last year More

by hockeymommie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Poor customer service. Very dissatisfied. Less than eight thousand miles rotors heat cracked and got no resolution More

by acprovosinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Duffy
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

The service department staff was very attentive to my concerns and took very good care of them More

by SUSANLD3
Recommend Dealer
Yes
Employees Worked With
Don't remember, but they were so helpful
April 26, 2025

Great people! Courteous and not too pushy. Really enjoyed the experience Purchase process quick and easy More

by ccanuck
Recommend Dealer
Yes
Employees Worked With
Aristedees and Mark
April 18, 2025

My experience with Kristen is fantastic. We did everything over the phone and e-mail. I was not disappointed as the description of the vehicle was just perfect. They don’t have hidden fees l More

by O. Adenuga
Recommend Dealer
Yes
Employees Worked With
Kristen
April 17, 2025

For the several years I have been coming to this dealership. They have been an icon of accountability. They do what they say they're going to do in the amount of time they say they're going to need More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service writers
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