Poulin Chrysler Dodge Jeep Ram - Service Center

Great service and even took extra steps to remove minor paint that had gotten on the side of my Jeep. This was so appreciated!!! Chris went above and beyond to make sure my Jeep not only was safe and re paint that had gotten on the side of my Jeep. This was so appreciated!!! Chris went above and beyond to make sure my Jeep not only was safe and ready to go but also let me know there was some paint that had gotten on the lower side and rubbed it off. I was very grateful as I would not know how to take care of this. The staff kept me updated on progress and very pleasant and friendly with everyone coming and going. I only like taking my Jeep there as they take good care of their customers!!! More

Service fast efficient and well received. Dodge ram his an outstanding truck which needs very little service. Dodge ram his an outstanding truck which needs very little service. More

Technicians are fantastic and thoughtful! Great customer service all around and truly appreciated ! Thank you! Great customer service all around and truly appreciated ! Thank you! More

Service Staff was polite, communicated well through the repair giving thorough feedback on the work repair giving thorough feedback on the work More

Was under the impression that I had an appointment first thing in the morning so I could have my issue taken care of and go about my day. Upon arriving I was asked if I was dropping the vehicle off. I said thing in the morning so I could have my issue taken care of and go about my day. Upon arriving I was asked if I was dropping the vehicle off. I said no, I would be waiting. I was very rudely told “you might be waiting awhile”. I was then asked if I was there for any other services which I replied “no”. Like I was hiding something. A gentleman standing off in the corner then spoke up and said I think you are here to see me as well. Turns out he’s the paint touch up guy. Good thing he was there or I may have been wondering what the service advisor was asking about all day. I had no idea the paint guy was coming that day. I just purchased a vehicle from you and had a minor problem, that quite frankly I had a pretty good idea what was wrong with it and could have easily fixed it myself. However based on principle I took it back as it clearly was never noticed through the recon and prep/delivery process. I can only imagine if simple door switches weren’t checked for proper operation what else was missed during the inspection and prep. I understand that people have bad days. When you deal with the public and a customer you need to put it aside. I will NEVER be using Key for any services again. More

Great customer service and amazing mechanic work! Got me right in and fixed up. Couldn’t ask for a smoother experience. Got me right in and fixed up. Couldn’t ask for a smoother experience. More

Jenn is a great person and well spoken. Whenever I go to the dealership she has been fantastic and very helpful Whenever I go to the dealership she has been fantastic and very helpful More

Very quick and personal service! ! The waiting area is very nice and comfortable too with coffee and snacks. ! The waiting area is very nice and comfortable too with coffee and snacks. More

There were a lot of factors with this evaluation. There was a person who worked there who was on her last day. This made it difficult for the technician to complete his job. I voiced my thoughts and There was a person who worked there who was on her last day. This made it difficult for the technician to complete his job. I voiced my thoughts and the service representative was quick to offer my vehicle to come back on Monday morning first thing. I'm impressed with a lot that key Chrysler Dodge Jeep ram of Rochester has to offer. I expected and still expect that when my Jeep goes into their shop that they maintain high level of professional repair work. We will see going forward More

Rusty bolts on a 2015 Ram 3500 on both exhaust manifolds has to hard to get off without snapping them. The service department at Key GMC of Rochester did an absolute wonderful job. I cannot say much on gett has to hard to get off without snapping them. The service department at Key GMC of Rochester did an absolute wonderful job. I cannot say much on getting Mopar parts, because they are very hard to get. If you need something fast, forget it! Fortunately in my situation, that has not been something that kept me from driving. The wait for specific parts can take up to a month and a half. This has happened to me twice. Plan ahead when they tell you something is going to fail. More