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Poulin Chrysler Dodge Jeep Ram - Service Center

Rochester, NH

4.4
362 Reviews
Call Service Center (603) 332-2010

362 Reviews of Poulin Chrysler Dodge Jeep Ram - Service Center

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June 11, 2012

not sure why there is a $5 misc. charge for a state inspection other than an income source on top of the aready set fee for the inspection. The people I dealt with were very friendly and professional, More

by jdillion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service writer
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Jun 11, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

jdillon, Thank you for your honest review of our Service Department. We wanted to follow up on your comment in regards to the $5.00 misc. charge for State Inspection. At Poulin Auto Country, the fee for NH State Inspection is currently $34.95. This is the advertised price and the total price you were charged. On the invoice that each customer receives, there is a inspection fee of $29.95 and a misc. charge of $5.00. This invoice is broken down for our book keeping purposes as $5.00 pays for the actual sticker and must go into a different accout for the state. I hope that this has helped a bit! We truely appreciate your business and if you ever have questions in the future. Please don't hesitate to ask while you are here. We are here to help!

June 08, 2012

I needed warranty work done and they completed it in a shorter time than I was told! I was happy with my experience. Thank you! More

by clcstrategies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dont remember
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Jun 11, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

clcstrategies, Thank you for taking the time and giving us this review! We know that you time is valuable and we really appreciate it. We are very happy that we were able to get your vehicle serviced in less than the amount of time originally thought. We have some excellent technicians that work really hard to be efficient. We look forward to seeing you the next time!

May 14, 2012

I have had my vehicles serviced with Poulin for the last 5 years - all that time dealing with Scot. Because of Scot's great attitude and attention to detail I plan on staying Poulin for years to come. Tha More

by spazzingtaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot
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May 17, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear spazzingtaz, Thank you for taking the time to give us a review. Scott is an awesome guy and truly does look out for the customers needs. He also takes the time to address things that may need to be done sometime in the future but not neccessarily right now. This way, you can plan ahead. Many of our customers find this helpful! This is just one of the great things that Scot does to help our customers on a daily basis. Again, many thanks to you and we hope that our business relationship continues for many years!

April 24, 2012

excellent service department. They talked me out of having work done on my car that another shop told me it needed but it really didnt. They took me out into the shop andd showed me what was actually w More

by seabring08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
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May 02, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

sebring08, Thank you so much for this great review! Our Service Department is here to service vehicles and obviously we have to pay for technicians, up to date trainning, up to date equippment and the like. However, we don't believe in taking advantage to make all of the above things happen. Being honest and informative is the way that you are able to stay in business for over 30 years. We are proof of that! We thank you for telling all your friends about your experience and we hope to see you the next time you need maintenance or service work!

April 16, 2012

Very friendly and know their jobs well. Never have to wait long to get an oil change and tire rotation. They are ready at the time the appointment is set for More

by emailmannh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott in Service
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Apr 16, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

emailmannh, Thank you for taking the time to give us a review and we are happy that you didn't have to wait for your scheduled time. We realize that it is inconvenient when people make an appointment and then have to wait. We try very hard to make sure that your vehicle comes into the Service Department when it is supposed to or even before in some cases! Thanks again and we hope you share the word to your friends!

April 12, 2012

We brought our van in to be service and have them check out a few things that really concered us. They also called us and kept us updated on what they have done and any suggestion that we should keep a eye More

by Robert Champagne
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Apr 16, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Robert, Thank you for your kind review and for letting us know that some people really do appreciate the updates and suggested upcoming maintenance. We would rather let you know of potential issues and have you be preparred, then to have you stranded somewhere and have to scramble to find assistance. No one wants their day to go like that! We thank you for your patronage and look forward to a business relationship that last for years!

March 27, 2012

I brought my new 2012 Jeep Wrangler Unlimited (that I purchased at Poulin, which was also a WONDERFUL experience) in for an oil change. I really appreciated that the service department knew that I had a More

by aerobixone
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
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Mar 29, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

aerobixone, Thank you for your review! It is the small things that add up isn't it? Just the idea of having your car washed when you pick it up makes a big difference. We hope that by doing these little extras that our customers will see, we want them to be happy and enjoy their experience with us. Thanks again and have fun in that new Wrangler!

March 23, 2012

I came to you with a service on a jeep I had bought a few months prior. YOu fixed the problem and I ended up trading to a new jeep. The sales staff and financing and service have all been great. No complaint More

by Vplourde59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I have worked with a few in sales and service very good.
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Mar 29, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Vplourde59, Thank you for your return business and this review. We are glad that it all worked out for you and that quite obviously you are very happy with the Jeep product as this is at least your second Jeep in a row! Our Sales, Service and Finance Departments all try to work together to do what makes the most sense for our customers. Thanks again and enjoy that new Jeep!

March 22, 2012

I had been using another mechanic for the last 20 years. I had a problem with my Jeep they couldn't resolve. So I took it to Poulin's. They got my problem resolved in short order and at a reasonable cost. S More

by Berryriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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Mar 29, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Berryriver, Thank you for giving us a shot! We spend a huge amount of time, money and dedication sending our Service Technicians to school. Technology is changing all of the time and it is so important to keep up with the changes. We are glad that we were able to fix the problem quickly for you. Your time is valuable. We understand that! We look forward to seeing you next time.

September 16, 2011

I have dealt with this dealership for several years and have bought many autos. Very satisfied customer. They are a reputable dealership, very friendly, and they work with you. More

by Irene Collins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Amato
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Sep 19, 2011 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Irene, thank you for your kind review! Like yourself, we have many customers that not only purchase vehicles here, but have them serviced and reconditioned here as well. It is one of our goals to work with you, so that you can see the real benefit in visiting any of our departments. We thank you for your loyalty and hope to see you soon!

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