Poulin Chrysler Dodge Jeep Ram - Service Center

I had a good experience but it took awhile for my car to be completely done be completely done More

Great service, Madison really took care of me. I'll definitely be coming back the next time my car needs something. I'll definitely be coming back the next time my car needs something. More

The service department is excellent… everyone was very nice and helpful. They explained everything so I could understand what was wrong with my Jeep. nice and helpful. They explained everything so I could understand what was wrong with my Jeep. More

Prompt and professional. Described what they would do with our vehicle that was a recall. Described what they would do with our vehicle that was a recall. More

They were were good to us I would buy from that dealership again great people to work with dealership again great people to work with More

Jen, was very professional and prompt service phone call explaining what needed to be done to the truck. explaining what needed to be done to the truck. More

Have the extended plan for oil changes, tire rotation but for some reason I have had to pay most times I have gone. Told me I didn’t have plan but this time said oh yeah you do. Looks like you have only used for some reason I have had to pay most times I have gone. Told me I didn’t have plan but this time said oh yeah you do. Looks like you have only used 2 out of 10. Yeah because you charged me the other times and said I don’t have extended plan. More

The people. That help me were great. I was not expecting service like this. Thank you so much for keys Dodge dealership. That help me were great. I was not expecting service like this. Thank you so much for keys Dodge dealership. More

I’m not sure what happened to the service department but the last two visits have not been great. Last month the Service Manager told me that a check engine light comes on when a scan tool is hooked up. Now the last two visits have not been great. Last month the Service Manager told me that a check engine light comes on when a scan tool is hooked up. Now I pulled in with no engine light on and I know that isn’t the case. Honesty is important and before driving away I should have been told hey upon diagnosing your light is on. This last time I didn’t realize I had a $100 warranty deductible so when ai said it should be covered and pricing is checked, I would expect to be informed yes it’s covered but you have a $100 deductible. This would have influenced my decision to spend $500 on a service. So “free” got costly and was unexpected. I don’t know where the former employees all went but they were much better: Jeremy, Udis? Had been there a while and always explained everything to a T. More

The Rochester crew took really good care of my car, I'll definitely be coming back for my next service! definitely be coming back for my next service! More