Keyes Lexus

I have a 2005 ES330 and bought a 2006 pre-owned GX470 recently. When I was driving the car on 405FWY, I could hear a rattle noise coming from the back seat area. After doing much investigation I took the recently. When I was driving the car on 405FWY, I could hear a rattle noise coming from the back seat area. After doing much investigation I took the car Dale in service. They discovered that the noise was coming from after market DVD that was put on the head-rest. Dale went ahead and fixed the problem by putting noise reduction pad. He also did some work axel, which was recommended and first owner never bothered to fix. The cost for all teh work were ZERO. And I got a great car wash. Every time I see a customer do not get the price they want to pay will make a big deal like the other two reviews that I just read. Now I have a question. The free cappuccino, Croissant, Internet cafe... Are they really free? there is a price to luxury or you can go to JOE's Tire and pay $400, while you may not get the factory recommended service. If someone can't afford a good tire, may be think twice getting a luxury car. What is next? complain about Gas price and how GX470 gets less than 20 miles a gallon?? In my opinion Keyes Lexus is a great company and they didn't get this big by ripping customers, rather they pretty much own the Van Nuys blvd because they treat customers right. More

We bought two car from this dealer, one is ES (2000) and IS 300 (2002). We were using there service with them for a while, until one day I change one of my tire because they were bad!. They talk my wife to IS 300 (2002). We were using there service with them for a while, until one day I change one of my tire because they were bad!. They talk my wife to change 3 of the tires... I could say no because she already say yes. The bill was $1,100 the tire cost 250 each! plus service. 6 Months later I have to replace my tires, because they didn't do the alignment! Then I took it to the regular tires shop, with alignment cost me less than $400... in conclusion they are a ripoff! Today, just got a call from my friend, he went for a car wash. They damage his rim. They were trying to clean it, but still... it will cost $500 to fix. All they did was... send him home! (what kind of a service is this?) I will let the whole world know about this, and hopefully nobody will get this kind of service from them. Thanks, FJ. More

My mom took her GX470 in after an accident. Replaced both headlight, hood, and interior dash (air bag deployed). Everything was fixed to my liking, however, they are very slow and couldn't meet the dea both headlight, hood, and interior dash (air bag deployed). Everything was fixed to my liking, however, they are very slow and couldn't meet the deadline. Once everything was done (3 days over due), I found a small scratch on the passenger door. Keys admitted to there fault and fixed it, free of charge. This took another day to fix. More