Read Reviews Kia of Cleveland

Kia of Cleveland

Kia of Cleveland

2492 South Lee Hwy
Cleveland, Tennessee 37311

(423) 693-0505

Kia of Cleveland
Manufacturer: Kia

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  • Customer Service:

    4.7

  • Quality of Work:

    4.7

  • Friendliness:

    4.8

  • Overall Experience:

    4.7

  • Pricing:

    4.7

24-Month Rating

based on 37 reviews

4.7

4.7 out of 5

37 lifetime reviews

Kia of Cleveland

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Certified: Kia of Cleveland

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Kia of Cleveland has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Kia of Cleveland
The team at Kia of Cleveland is proud to serve the Cleveland community with new Kia cars and a wide selection of used vehicles. We would like to have the chance to earn your business. We are ready to assist you and can easily be contacted at 855-KIA-FIED.

Our Location

Sales/Showroom

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: Closed

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Customer Lounge Area Pet Friendly
Free Coffee Television
Free Drinks Vending Machines

Wrangler84
3/29/2013 10:37:57 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joseph Fargardo and Mike Hamby

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Kia of Cleveland:

We were shopping for a new car for our daughter and on our visit to Kia of Cleveland were felt like we were welcome and the salesmen were very informative about the vehicles and were not to pushy. We were very satisfied with the dealership, the salesman, and the car we purchased. I would definitely recommend this dealership and refer our salesman to anyone interested in purchasing a new Kia.

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Response From: Kia of Cleveland
Added: 3/29/2013 5:04:06 PM

Your business is appreciated! We love to hear you felt welcomed and informed while shopping for a new vehicle for your daughter. It's wonderful you would recommend us to anyone you know looking for a Kia. There is no bigger compliment to our staff! Please do not hesitate to reach out to us if your daughter needs anything with her Kia. We hope to get the chance to earn your business in the future.

Be sure to find us on Twitter and Facebook for exclusive content and specials!

-Mike Hamby
General Manager
mike.hamby@kiaofcleveland.com

Twitter
moridyn
3/29/2013 10:00:51 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gary EvansGary Evans

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Kia of Cleveland:

Everyone at Kia of Cleveland was exceedingly friendly and knowledgeable, perfect qualities for a customer service industry. They not only made the process of purchasing my car easy and painless but made sure it was enjoyable as well. Kudos to them.

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Response From: Kia of Cleveland
Added: 3/29/2013 5:01:18 PM

Thank you for taking the time to share your experience! We love to hear every one you worked with was friendly and knowledgeable. It's great you understood our commitment to customer service. We truly appreciate the time you took to recognize our staff. If you have any questions or concerns please feel free to contact us at any time. We always love to hear from our valued customers!

Don't forget to Like us on Facebook and Follow us on Twitter to take advantage of our exclusive online coupons and discounts!

-Mike Hamby
General Manager
mike.hamby@kiaofcleveland.com

Twitter
davinnorton
3/27/2013 2:00:25 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe

  • Customer Service:

    5

  • Quality of Work:

    4

  • Friendliness:

    4

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    4.6

My Review Of Kia of Cleveland:

After a failure of an experience with another dealership, Joe and Kia of Cleveland stepped up to provide outstanding service at an incredible value. I would not hesitate to look to them first when looking for a new vehicle.

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Response From: Kia of Cleveland
Added: 3/28/2013 5:46:28 PM

Kia of Cleveland thanks you for your excellent feedback and Five-Star Review! Our team takes pride on making the car buying experience smooth and enjoyable and make sure each of their customers leave with a smile on their faces. We thank you for your recommendation and for trusting us with your car buying needs. We hope you enjoy your new vehicle!

Make sure your Like us on Facebook and Follow us on Twitter to take advantage of our exclusive online coupons and discounts!

Twitter
chercor49
3/21/2013 2:15:29 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Benny HambyBenny Hamby

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    4

  • Pricing:

    4

  • Overall Score:

    4.6

My Review Of Kia of Cleveland:

I found my car on the internet site and thought it was just what I was looking for so I went to see I was met by Joe Fagardo who I thought right away was a really nice man He showed me the car and told me everything about it I was sold the finance part went smooth and they got me everything I asked for I am going to get my son to buy a car there as I had a very pleasant experience Thanks Joe!

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Response From: Kia of Cleveland
Added: 3/22/2013 5:05:34 PM

Kia of Cleveland thanks you for your Five-Star Review and excellent feedback. Every member of our team take pride on being extremely knowledgeable and will be ecstatic to hear what you thought of their abilities. We thank you for trusting us with your car buying needs and also for your recommendation! We hope you enjoy your new vehicle!

Don't forget to Like us on Facebook and Follow us on Twitter to take advantage of our exclusive online coupons and discounts!

Twitter
elizabeth&steven
3/20/2013 9:35:38 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
christina adams joe f and mike hamby

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Kia of Cleveland:

I love the service we got from start to finish. We started with an email and then was set up an appt we was greeted by a very nice man who ended up selling us our car. They were great from beginning to end I give them five stars all the way. I will tell all my friends and family.

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Response From: Kia of Cleveland
Added: 3/22/2013 4:58:03 PM

Thank you for your Five-Star Review and kind words! Our team takes pride in making the car buying process smooth and enjoyable and love to see their customers leave with a smile on their face. Thank you for your recommendation and we hope you enjoy your new vehicle!

Make sure you Like us on Facebook and Follow us on Twitter to take advantage of our online coupons and discounts for your next stop at Kia of Cleveland!

Twitter
KellyES
12/26/2012 9:38:00 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Benny HambyBenny Hamby
Jeff LawsonJeff Lawson

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Kia of Cleveland:

I bought my new Rio5 back in April 2012 so I'm a little late on giving my review because I'm in graduate school at the moment. I first went to the Kia dealership in Chattanooga and was treated pretty poorly (see the review I wrote for this dealership). I came up to Cleveland knowing what I wanted--a black Kia Rio5 with every option you can get. They did not have one in stock but with the help of James Hargraves, my excellent sales person, I was referred to Benny Hamby. Benny was on the phone calling several dealerships to find my car for over 5 hours (James kept me company the whole time). When Benny finally found one in North Carolina, I was so excited! Jeff Lawson then took over--I had already arranged financing thru my credit union. He thought he could get me an even lower rate on a car loan so I said have at it and he did! I cannot say enough about this dealership--they are truly wonderful and when I need another car, I will definitely be back. I definitely recommend this dealership to anyone!! Have I mentioned how much I love my car?

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Response From: Kia of Cleveland
Added: 12/31/2012 1:40:01 PM

Thank you very much for your Five-Star Review. The entire team at Kia of Cleveland will appreciate your kind words. Our team takes pride in treating every customer the way they deserve to be treated. We appreciate your recommendation and we hope you enjoy your new vehicle!

Don't forget to Like us on Facebook and Follow us on Twitter to receive exclusive online coupons and discounts!

Twitter
Tawnia Thacker
12/10/2012 5:43:09 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gary EvansGary Evans
Benny HambyBenny Hamby
Jeff LawsonJeff Lawson

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Kia of Cleveland:

We have purchased three cars from this dealership and this salesman in six months. Amazing service. Going the extra mile is definitely something they have done for us. Can't go wrong here!!

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Response From: Kia of Cleveland
Added: 12/11/2012 12:58:05 PM

Thank you very much for your Five-Star Review. Gary, Benny, and Jeff will appreciate your kind words. Kia of Cleveland thanks you for trusting us with all of your car buying needs and we hope you enjoy your new vehicles!

Don't forget to Like us on Facebook and Follow us on Twitter to receive exclusive online coupons and discounts!

-David Melton - General Manager

Twitter
dwells1
10/31/2012 3:34:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Benny HambyBenny Hamby
Roger RuffinRoger Ruffin

  • Customer Service:

    N/A

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Kia of Cleveland:

Just like dealing with family. Everyone needs to go to Cleveland to buy a car @ Kia of Cleveland. Thanks for the help Guys you people are the best in the car business

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Response From: Kia of Cleveland
Added: 11/1/2012 1:32:05 PM

Thank you very much for your Five-Star Review and kind words. Benny, Roger, and the rest of the Kia of Cleveland staff make an effort to treat each customer with tremendous respect. Thank you for coming to us with your car buying needs and we look forward to seeing you again in the future.

Don't forget to Like us on Facebook and Follow us on Twitter to receive exclusive coupons and discounts!

- David Melton

Twitter
kelseym3
10/10/2012 2:12:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Benny HambyBenny Hamby
Jeff LawsonJeff Lawson
Jason WoodallJason Woodall

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Kia of Cleveland:

We had an accident on the interstate and got the car to the dealer. Hoping there would be a body shop but wasnt one. As it turned out we turned around and bought a new vehicle. The salesmen were very helpful!

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Response From: Kia of Cleveland
Added: 10/10/2012 4:53:27 PM

Thank you very much for your Five-Star Review. It is unfortunate to hear about your accident but we are glad you came to Kia of Cleveland for your needs. Benny, Jeff, and Jason take pride in the work that they do. We hope that you enjoy your new vehicle!

Don't forget to Like us of Facebook and Follow us on Twitter to receive exclusive coupons and deals.

Twitter
aquaknitter
9/24/2012 1:03:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Amanda HarbAmanda Harb
Charles SandersCharles Sanders

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Kia of Cleveland:

I had not made a car purchase in over a decade and was nervous beyond the reality of the situation. They made me feel comfortable and made the process almost enjoyable. I say almost because an activity that involves money and signing my name multiple times will never be completely enjoyable to me. I came in with a nervous smile on my face, worried about a "hard sell", cost (I had not had a car payment in 8 years), not finding what I wanted, and other such concerns and left cruising home in a new car on a beautiful Saturday afternoon with a happy smile on my face.

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Response From: Kia of Cleveland
Added: 9/25/2012 2:52:26 PM

On behalf of Kia of Cleveland we would like to thank you very much for your Five-Star Review and congratulate you on the new vehicle!!! Amanda and Charles take pride in making the car shopping process enjoyable. We are honored that you came to us after a decade without a vehicle purchase. Thank you for the opportunity to satisfy your vehicle needs!!!

Like us on Facebook and follow us on Twitter to receive exclusive coupons and specials.

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