Kia of Port Charlotte

I was very happy with my experience. They told me about an hour and sure enough I drove right in and within one hour I was done! Everybody was very nice and hassle free. I moved to Fort They told me about an hour and sure enough I drove right in and within one hour I was done! Everybody was very nice and hassle free. I moved to Fort Meyers but I will continue to service at the Port Charlotte Kia! More

The story and the words kept changing when it came time to make the deal. What they told us at the sales table was different than what was shown us in the finance office. Kyle was nice and so was Jorge but to make the deal. What they told us at the sales table was different than what was shown us in the finance office. Kyle was nice and so was Jorge but he was shifty. More

irst off, no one was unpleasant to deal with. People were genuinely accommodating and at the end of the day I have a pretty nice car. But it was a journey to get here. I purchased a 2020 Kia N People were genuinely accommodating and at the end of the day I have a pretty nice car. But it was a journey to get here. I purchased a 2020 Kia Niro EV and ran into serious issues from the start. Before I even get to the mechanical problems, buyers should know: this vehicle was marketed as "certified," but what I received was the Kia CPO Lite program — not standard Kia CPO. The difference is significant. Standard Kia CPO includes 12 months/12,000 miles bumper-to-bumper plus the remainder of the factory powertrain warranty. CPO Lite is powertrain-only, 6 months/6,000 miles, administered by a third-party company (Fidelity Warranty Services). I only learned the full distinction after closing. Ask specifically which program applies before you sign anything. Two miles off the lot, the Check EV system light came on, a steering wheel button fell off (it had been cheaply glued on), and the car wouldn't charge past 70%. When I asked to unwind the sale within what I believed was a 48-hour window, they declined — explaining that clause existed to protect them from buyer fraud, not to protect me. To their credit, they did work to fix the issues under warranty — first misdiagnosing a wiring harness, then ultimately replacing the battery. That process took about a month total, including two separate two-week waits for parts (one battery arrived damaged in freight). During that time, a dealership employee backed into my car in their lot, which they did repair at a body shop. The steering wheel control was a separate ordeal. They promised it would be fixed, but when I picked up the car for what I thought was the final time it was still not fixed. I followed up after about three days and they said "it would be a while" Then the next day I got a repair appointment via email in which the repair was listed as a "house deal". But when I finally came in for the final repair, they attempted to charge me $501 with no prior pricing discussion. After refusing and escalating to a manager — who actually argued that waiving the charge would cost the dealership money. I said I had serious concerns about how the car was certified and she told me that process "hundreds" of vehicles a month and they look for the "big issues" not the small ones. That is despite missing a pretty big issue of a faulty EV battery. They ultimately did it for free, but it took a real fight. Every resolution required me to push. If you buy here, get everything in writing, confirm exactly which CPO program applies, do your own inspection, and follow up relentlessly. More

Finance person did NOT submit any paperwork correctly - ie gave us a thumb drive with purchase info/loan info/ extended warranty and when we got home it was blank. Called our salesperson to advise to h ie gave us a thumb drive with purchase info/loan info/ extended warranty and when we got home it was blank. Called our salesperson to advise to have all information sent to us .didnt happen. Twice. got call from license person at dealer and original information was filled out wrong so now license plates will be delayed. (Called finance mgr on third day to complain still have not gotten the information. ( Found out our vehicle we purchased has many things wrong and should be covered under the extended warranty, from our mechanic at home) Called Nissan warranty and they never received the information that we purchased an extended warranty. Also when we drove off lot with the vehicle we just purchased, 3 people on the freeway rolled down their windows to tell us the paper license was about to blow off ie sales person didn’t attach paper license place well enough and we even had a discussion about that very thing before he put it on . ( should’ve attached a plastic holder ) Also, they did not have us update our new vehicle information on our auto insurance website before we left - which delayed the loan process and cashing our down payment check. ( found out from another dealer that we bought another car from - they were VERY surprised that they hadn’t helped us with auto insurance info - but that dealer helped us with the car we purchased from them as well as the car we just purchased from Kia ) So, fair warning double check everything IF you purchase from Morgan Auto Group . More

My salesman left me waiting for far too long while working with other people. Since I bought the car, I have not been able to get answers about a second key or wiper problem. working with other people. Since I bought the car, I have not been able to get answers about a second key or wiper problem. More