Kia of West Chester

Going here cost me over $1,000 - go anywhere else. I don’t know if they are just malicious, incompetent, taking advantage of women, or all 3, but this dealership is a scam. Last year, this Kia cha I don’t know if they are just malicious, incompetent, taking advantage of women, or all 3, but this dealership is a scam. Last year, this Kia charged me hundreds of dollars to “fix” my oil pan. For months after, my oil was slowly leaking out without me realizing. Once I noticed I had a problem, I called the dealership multiple times during working hours and went to voicemail every time. Eventually, I had to take my car to another place. They explained that Kia’s mechanics had put a hole in my oil pan while prying it out, and then, if memory serves, used caulk to try to fix that hole. I called Kia to ask for an explanation, who once again ignored my many calls. The only response I did get was from a very rude man who 1) tried to gaslight me that they never worked on that oil pan, which was proven false and 2) tried to blame me for not noticing my oil leaking out. It got to the point where my dad and I had to go in person WITH the oil pan as proof to ask what happened. Kia’s Mitch told us he was very sorry and to expect a call to work this out. Still waiting for that call. Getting the oil pan re-fixed again at the other mechanic cost another several hundred dollars. I obviously left a review sharing this experience. They left a comment saying they will make it right and that I should reach out over email, which I did. And just like before, I was ignored. It was clear these comments were just to make it seem like they were going to help me. This place is truly the most despicable dealership that I have ever had the misfortune of patronizing. Stay away. More

Service department was excellent to work with, providing information on what work was performed Pete and Marcus did a great job and easy to work with information on what work was performed Pete and Marcus did a great job and easy to work with More

Pete in the service dept. answered all my questions and was very helpful. Dropped off early in the morning 8:30am and asked if my car could be ready by noon. Pleasantly surpri answered all my questions and was very helpful. Dropped off early in the morning 8:30am and asked if my car could be ready by noon. Pleasantly surprised it was finished by 10:00am. Asked if I needed a ride which I declined. Process was smooth and flawless. Appreciate his assistance. If only purchasing my Kia had gone as smoothly. More

Awesome the service for my car was done quick the gentleman was very nice who took my paperwork gentleman was very nice who took my paperwork More

1 Star is generous////bad experience. won't step foot in there again. Felt pressured and unimportant won't step foot in there again. Felt pressured and unimportant More

Friendly, helpful staff. I really like this place. Marcus is a great addition to the front desk staff. I really like this place. Marcus is a great addition to the front desk staff. More

Work done quickly. Service desk very friendly and helpful. Will consider using for future service work. Service desk very friendly and helpful. Will consider using for future service work. More

Purchased a new car this week and was pleased with the entire staff, especially Kyle Keckler. He was professional, helpful, and friendly. I will highly recommend. entire staff, especially Kyle Keckler. He was professional, helpful, and friendly. I will highly recommend. More