Killeen Ford

Car buying SUCCESS Today I went in to see what was on their lot and walked out of there 5hrs later in a 2012 Escape and could not be happier. The salesmen, Timothy Wh Today I went in to see what was on their lot and walked out of there 5hrs later in a 2012 Escape and could not be happier. The salesmen, Timothy White, was great! Thank you for being patient with me when I kept turning your offers down and THANK YOU for meeting me at the price and monthly payment I was looking to stay within. Great buying experience! More

finally a good experience i'v been going to automax for the past few years for oil changes an twice for service. The employees are nice but some times it takes awhile and i fin i'v been going to automax for the past few years for oil changes an twice for service. The employees are nice but some times it takes awhile and i find my self falling asleep in the waiting area. the last i was there for a oil change i was checked in by a guy named eddie i seen him an hour later walking other customers to the cashier counter as he walked back to the front with that customer i raised my hand to get his attention. he seemed as though he didn't even recognize me. them another gentleman named David asked me if i was being help an if theres anything he can help me with i told him i wanted to know the status of my vehicle. he said he'll check for me just give him a few minutes he came in five minutes with my receipt an a few papers i had to sign. an told me i had a recall on my vehicle. he well mannered an convinced me to make a appointment for my recall. he called me the day of my appointment to confirm i was still able to come in. when i got there i told it cant take no longer then two an half hours. he then called the tech an asked if they where able to work on my vehicle an told them i needed it back soon. he told me it might take three hours an i said ok but no longer then that. after he checked me in an brought me snacks he also called me twice to update i never even got to look for him. he was very attentive. he called me back a third time to tell me the tech is almost done an he would get me after he's done with the paper work. he came to the waiter in less then thirty minutes to walk me to the cashier. he asked the cashier for the keys an told me he would make sure my car would be ready for me so i wouldn't have to wait outside. before i was even done with the cashier he walked back in as the cashier was handing me my copy of the receipt an said the car is ready for me an walked to my vehicle parked out front. on the way he explained to me how my vehicle did during the multipoint . i asked him for his business card but he said he didnt have one an circled his name and automax's phone number on my receipt an told me to just ask for him. not only did he beat his promise time but he made sure i was well informed. i told him i would only ask for him for now on. he really an truly the best adviser i ever had More

See my old review of Mar 2014.. things haven't changed a bit I arrived early to have an express oil change completed on my F-150, I was first in line. At 7:30 a service advisor asked me what I needed, I told hi I arrived early to have an express oil change completed on my F-150, I was first in line. At 7:30 a service advisor asked me what I needed, I told him an oil change. He said that is Eddie's area, and went inside to speak with Eddie, he came back and said Eddie will be with you in a minute, 10 minutes later another service advisor asked me what I needed, I told him an oil change, just like the other advisor he said that it was Eddie's area, and went inside to tell him I was waiting. ( from what I could see from my truck, Eddie was either working at the computer or on the phone). So this same adviser comes back and starts to do the paperwork for the oil change, he asked me if I wanted a car wash, and explained it would take 1.5 hours to get both the oil change and car wash. I told him no I just want an oil change. Now its about 7:45. I wait until 8:30 before I start asking what is taking so long. Between a cashier, the sales manger ( or someone claiming to be the sales manager) and another service advisor, I am told after a 10 minute wait, that my truck is almost done. Finally at 9:00 my name is called. Now the cashier lays out 4 sets of paperwork, 3 appear to be the same, while one indicates the last time I went to this dealer ship, which was back in early 2014. The cashier ask me to sign each set of paperwork, I wonder, why in xxxx do I have to sign each copy of the paperwork, haven't they heard of carbon less paper that makes multiple copies at the same time? The cost for the only change is listed as $56.05, and the millage is listed as 21,326.. I indicated that I have never paid this much for an oil change, my comment goes without response, and then I indicate that the mileage listed should be 31,326. They give me some excuse that they can't go back into the computer to correct the mileage. I am tempted to ask, if an oil change and car wash takes 1.5 hours, why does it take 1.5 hours for just the oil change.. but instead I just let them know that now I remember why I haven't been back to the dealership since 2014, xxxx Poor Service. If I am the first guy in the express line, I should be in and out in 30 minutes, No excuses. I have never waited 1.5 hours for an oil change, and I have never seen such a level of incompetence when it comes to getting a basic question answered. Even Jiffy lube is quicker and cheaper and they do far more than an oil change. I would not recommend these people to put air in my tires. The next time I will drive to Johnson Ford in Temple, really any dealership would be better than Automax Ford. I have read many reviews about this company, most are not good. One thing is certain, the only reason these people have stayed in business is because this is a " Military town", our soldiers come and go every day and unlike most places Automax will always have new customers that are unfamiliar with their poor service. Some of the reviews even indicate poor and unethical sales tactics by this dealership. Please if you need a new car, used care or service, find another place that will treat you properly, and will earn your business.. More

Don't honor their referal program . Bought a car in April 14 and sent a friend in November 14 he gave the salesman my information for the 200 dollar referral fee and after contacting the Bought a car in April 14 and sent a friend in November 14 he gave the salesman my information for the 200 dollar referral fee and after contacting the dealership several times I figured they needed the $200 more than I did . Mac Haik stands behind there referral program . Automax not so much . I'll never buy another car from Automax . More

No after sale service, despite warranty I bought a 2014 Ford Fiesta three months ago. We soon noticed that the driver side front tire had a slow leak, but we had things to do, so we just mad I bought a 2014 Ford Fiesta three months ago. We soon noticed that the driver side front tire had a slow leak, but we had things to do, so we just made sure the tire was aired up. Yesterday, I called the Automax Service Center to schedule the tire to be looked at. I called in the morning, but was told someone would call me back shortly. I waited until 4 p.m., then called them again. They said someone would call me - which did not happen. This morning (Tuesday) I called them again. They put me on hold for about 5-6 minutes then I got disconnected. I called back immediately, and was on hold for about 10 minutes, after which I hung up and called back. I explained to the operator that I have been trying to get in touch with the Service department for two days and I wanted to know why I could not get a simple tire fixed, and she replied with a crappy attitude, very snippy, "I don't work in the service department," after which I hung up. I spent thousands of dollars for a car, but when I need them to do a repair for a few dollars I can't get any assistance. If I need warranty work done, I will go to another Ford dealership. George M Rainey Jr. US Army, Retired More

did not check brakes after problem was told i took my expedition over two weeks to get the brakes checked before going cross country. My steering wheel and back brakes were still shaking. Got i took my expedition over two weeks to get the brakes checked before going cross country. My steering wheel and back brakes were still shaking. Got a local mechanic to look at it and had no back brakes and rotate needed to be turned! Thank God we were not in an accident! More

Free oil change I came in for my one free oil change @ 8 and still sitting here at 9. I made an appointment. What's the point if you don't get service from when you b I came in for my one free oil change @ 8 and still sitting here at 9. I made an appointment. What's the point if you don't get service from when you bring it in. Ill reiterated, I only came for an oil change. I just want to go home. More

Do not bring your car here for service. They tried to get me to file an insurance claim on damage that did not exist on my car! When I brought my car to another ford service center they repa They tried to get me to file an insurance claim on damage that did not exist on my car! When I brought my car to another ford service center they repaired the issues with my car and it was all covered under the warranty. DO NOT BRING YOUR CAR HERE FOR SERVICE. I know its convenient because its local, but believe me its not worth the money! More

Worst car buying experience of my life Bought a vehicle for over $30,000 within 2 months it starts falling apart. I'm stuck now paying for the $3,000 plus for repairs. All they can say is i Bought a vehicle for over $30,000 within 2 months it starts falling apart. I'm stuck now paying for the $3,000 plus for repairs. All they can say is it's not in their policy. The salesmen are unprofessional and dishonest. Actually had one stop talking to me in the middle of a conversation to check out a female coworker. Save yourself the time and headache. Worst car buying experience of my life. Never Ever again More

WONDERFUL EXPERIENCE!!!! I AM PLEASED WITH AUTOMAX As you may see my other review on here. I was called in to Automax today to discuss things with the finance advisor Brandon Ming. Let me just say that As you may see my other review on here. I was called in to Automax today to discuss things with the finance advisor Brandon Ming. Let me just say that Brandon did everything in his power to allow me to drive away in my new 2014 Hyundai Sonata, trading in my 2013 Ford Fiesta. Terrence Wade was my sales advisor, he is wonderful, if you are looking for a new car, anything is possible with Terrence I promise, and Jamie Gentles which is the finance department, is also wonderful, he handled all of my paperwork with care, made sure that I fully understood everything before I signed the paper work. I am pleased with Automax, this is my third car buying from them. Thank you Automax! More