Kimberly Car City

Talk is cheap here, but your car payment won't be I dealt with Rick. I was looking at buying a vehicle, and he did the standard used car sales pitch--took me for a test drive, talked up the vehicle. I I dealt with Rick. I was looking at buying a vehicle, and he did the standard used car sales pitch--took me for a test drive, talked up the vehicle. I got the standard low ball offer for my trade, and having access to CarGurus, I went in knowing that they had overpriced their vehicle. So I decided to hold off on purchasing, but still, at that point I was still semi-impressed with the dealership, and I left thinking that I'd still like to do business with them. A week passes. I contact Rick and ask him if he'd found any vehicles within my price parameters. He offered me the same vehicle at about $700 less (i.e., still not within the budget parameters I'd outlined). I told him that wouldn't work for me, but that I'd check in with him again. When I contacted him again, he simply stopped responding. I guess he figured I was wasting his time. Little did he know that I had the cash to make a deal then and there--if they had offered a reasonable price, they would have made the sale. As it turns out, the vehicle they were trying to sell was in a wreck. They HAD listed it with the free CarFax, but for some reason CarFax didn't start reporting the accident from a year earlier until a month after they had it posted online for sale. I have no idea how something like that could even happen, but it certainly raises an eyebrow as to whether or not Car City knew about the accident beforehand (and let's face it--anyone worth their salt in repair or a body shop can tell, so it should have been identified by their inspection if they bothered to do one). But the bottom line is that they still haven't sold the vehicle in question, and they lost a potential customer because they didn't think my business was worth their time and effort. Meanwhile, I went and purchased a brand new vehicle elsewhere that I couldn't be happier with. More

CPO doesnt mean CPO apparently Was looking to purchase a 7-series CPO found on the BMW website. Emailed an inquiry directly to Kimberly about this car at 8am and still received no r Was looking to purchase a 7-series CPO found on the BMW website. Emailed an inquiry directly to Kimberly about this car at 8am and still received no response by 6pm. Called dealership and the Sales Manager Corey advised me that the car 'lost' its CPO about a week ago and it is not 'their fault' the BMW site has incorrect information. Laughed when I said I had wasted my time and that they should show valid information in regards to CPO. Terrible Experience More

Great customer service! I visited Kimberly BMW to get my vehicle service and worked with Bryan Harmon. Overall, I was very pleased with the service as they kept me informed o I visited Kimberly BMW to get my vehicle service and worked with Bryan Harmon. Overall, I was very pleased with the service as they kept me informed on the status of my vehicle and made sure the issue was resolved in a timely manner. My only concern was with the pricing, as this is the only BMW dealership within a 100 mile radius, the service prices tend to be a little more money as they have a monopoly on this sector of the market. More

Great Customer Service Rick went above and beyond in helping me buy my car. He was very knowledgeable and even worked through the rain. He worked with everyone else involved Rick went above and beyond in helping me buy my car. He was very knowledgeable and even worked through the rain. He worked with everyone else involved to make my purchase possible. More

In June of 2012, we had our Chrysler Sebring in for diagnostic testing--the car was running sluggishly and our mechanic did not have the equipment to do the proper diagnostics. The dealership charged diagnostic testing--the car was running sluggishly and our mechanic did not have the equipment to do the proper diagnostics. The dealership charged us a bundle for one level of testing, then proceeded to perform more tests that we did not authorize. When we told them we had not asked for these additional tests, they charged us anyway and would not release the car until it was paid. Even with all that expensive testing, they did not find the actual problem. Now--six months and three mechanics later, we finally discovered the problem, but in the meantime it has cost us hundreds in repairs! If they were any kind of mechanics, they would have discovered the right problem the first time. And despite repeated attempts to get justice, they have refused to do anything. At this point, I would happily give them the car for the $3,000 I am out and they can do whatever the xxxx they want with it. But they don't care and they show that they don't care--ripping off a disabled couple on a fixed income and refusing to make it right!!!! Shame on them! More

We Agreed On A Price, But I Told Them That My Wife Would We Agreed On A Price, But I Told Them That My Wife Would Have To See It First, Joey Told Me To Take It Home For The Weekend And Call Him Monday And We Agreed On A Price, But I Told Them That My Wife Would Have To See It First, Joey Told Me To Take It Home For The Weekend And Call Him Monday And Let Him Know What The Wife Thought Of The Car, I Called Him Monday And Told Him That The Wife Loved It And I Would Be There After Lunch That Day To Do The Paper Work When I Got There He Told Me That The Sales Manager Thought They Were Selling It Too Cheep And The Price Jumped $995.00 When They Found Out That My Wife Liked The Car The Price Went Up $995.00! Not Something You Would Expect From A Reputable Dealership I Walked Away Without The Car More