Kindle Chrysler Dodge Jeep RAM - Service Center

Worst car service experience. Took longer and cost more than originally promised. Then they drained the battery over the weekend and delivered it barely starting. Spoke with the s Took longer and cost more than originally promised. Then they drained the battery over the weekend and delivered it barely starting. Spoke with the service manager and he “needed to get his ducks in a row” and wanted to keep the car overnight. Many doubts about customer service and integrity at Kindle. More

Staff there is very rude and nasty to customers. Especially Autumn in the service department Especially Autumn in the service department More

Not Satisfied with the work that was completed on jeep will take it to another mechanic. will take it to another mechanic. More

Fran Adelizzi, General Manager of Kindle Auto Plaza, is a dishonest and dishonorable person. The Lincoln Certified Vehicle program is a lie. I bought a "certified" Lincoln in September. Service technician co dishonest and dishonorable person. The Lincoln Certified Vehicle program is a lie. I bought a "certified" Lincoln in September. Service technician confirmed flat spots and cupping on tires due to extended time setting on lot. Adelizzi said he would replace 2 tires. When vehicle was in service department to have tires installed, he called me and said he would not lose money on me and to go to Chapman for my vehicle needs. More

great service manager I recently took my jeep Sahara in for service for an issue I was having. Spoke to Ed Rohrer and he took care of me and my issue with my jeep. He is a I recently took my jeep Sahara in for service for an issue I was having. Spoke to Ed Rohrer and he took care of me and my issue with my jeep. He is always so pleasant and explains everything to us. If I call and leave a message he returns my call very promptly. I would recommend kindle service department to everyone More

Above and Beyond Expectations! When I contacted the Kindle Auto Plaza Detailing Department, I wasn't sure if they worked on outside makes of cars. Luckily for me, they do! I was abl When I contacted the Kindle Auto Plaza Detailing Department, I wasn't sure if they worked on outside makes of cars. Luckily for me, they do! I was able to get an appointment the next day. Matt Howell worked on my 2012 Volvo C30 and did a fantastic job. While the car is regularly washed and waxed, it had never been detailed and the leather interior was looking dingy and worn. Matt was meticulous in his attention to detail. He buffed out scratches and cleaned and conditioned the leather. I would highly recommend this service to anyone wanting that new car feeling for $189! More

incomplete Ok so I bought a 2007 Ford Explorer with a little over 64000 miles on it. First thing they did wrong was to sell a vehicle in NJ without having the t Ok so I bought a 2007 Ford Explorer with a little over 64000 miles on it. First thing they did wrong was to sell a vehicle in NJ without having the title in hand, per the NJDMV you cannot sell a vehicle without the title. It took 70 days to get my tags for this SUV and there was 10 days that I could not use the truck as the second set of temporary tag had expired, and you are only allowed two temporary tags or 60 days. I also just had this truck in for service for water on the floor on the passenger side of the truck. They did remove and reattach the door gasket with glue and so far, so good. When my wife and I went to pick up the on truck on the evening of February 14th, I found trash left in the truck and the grab handle was not attached properly, also the plugs to cover the bolt holes sitting on the dash along with tools left behind by the mechanic. I went inside and returned the tools to the receptionist and told her about the trash in the truck and the grab handle not being installed completely and she went and got the sales manager on duty that night. I explained the problem to him and he took my information and told me he would call me about this problem. As of today, the 22 of February I have not recived a call from anyone at Kindle Ford. As right now they are no better than the local Ford dealer here in EHT. More

Device department the best! Paul really went above and beyond ty.took the time to listen to my full story ,and looked into doing what was needed to fix the problem,much better th Paul really went above and beyond ty.took the time to listen to my full story ,and looked into doing what was needed to fix the problem,much better then Bruce lawless at dunphy,they told me lie after lie. More

auto service My experience there was excellent, I did not purchase there but went there to get my lincoln mkz repaired. Unexpectedly my car battery went bad. I p My experience there was excellent, I did not purchase there but went there to get my lincoln mkz repaired. Unexpectedly my car battery went bad. I pulled up asked if they could help told them the car was literally broke down outside the garage. The service guy (I forgot his name) got up got a box that jumps the car and told me to pull in. It was very busy. He wrote me up and told me to have a seat in the waiting room. The wait time was 1.5 hours. A little longer than I would want but the attitude from anyone that worked there was extremely friendly and nice. So that was worth so much. The waiting room was clean and comfortable too. More

I went in to have my Mercury Milan serviced and to check the check engine light on the vehicle. I explained to the person who checked me in, we are in Kindle Care and the check engine light is on. I also ex the check engine light on the vehicle. I explained to the person who checked me in, we are in Kindle Care and the check engine light is on. I also explained to him my husband and I both work for the Government and were on a tight budget at the moment and can only afford a certain amount could he please call for the repair cost before they make any. He assured me they always do. I explained the problem was the fuel gage when the check engine light came on that is what the panel said. I had the car looked at previously about this and they fixed it, however it didn't take long for the same thing to happen. We left the center and an hour later I received a call from the attendant explaining my tires a low tread and I need new tires. I told him there is no way I can afford that I just told you before I left I was more concerned with the check engine light. He said you really need new tires I suggest that, I again had to tell him no. I also reiterated the check engine light and fuel gage problem. He said there was not check engine light on when they received the car. I my husband showed him before we left. Well when I arrived on site to pick up the car, I was greeted by Blain Paynter which at this point took the time to explain about the check engine light and they tried to find the issue with a full diagnostic on the car with no charge. I was under the assumption with Kindle Care and the extra $2500.00 I paid for the extended service plan with Kindle a full diagnostic was covered anyway for the premium cost. I did look at the Multi-Point Inspection Checklist provided and noticed the first check was green for, "Operation of horn, interior lights, exterior lamps, turn signals, hazard and brake lamps" I notated quietly to Blain Paynter the driver side head lamp blew out two nights ago. He seemed to be upset, not with me, however grabbed the keys to retrieve the car to bring it back in to check. I was ready to go, the car has been there for 3-4 hrs and I will have to get it fixed later. Over all this service center may have a few flaws but the people are nice and welcoming, I trust them with my vehicles and service. I have only dealt with Blain Paynter when I have taken my work and private vehicles in there in the past. I can say he is very assertive and polite. I find him to care about customer service and never does he show a bad attitude, for that I thank him. The only thing I wish different of this service department is to update your program to show when your profile is brought up that you have purchased the extended service plan so the attendant can better direct the service. The others never see this until I have to remind them, then when they look deeper they see it in my profile on the computer. I would 100% recommend Kindle Auto Care Service Department for your vehicle needs. More