Kings Kia - Service Center

Very helpful! If you need help with your Kia or just have general questions, ask for Chad in the service department. He was extremely helpful and courteous when I n If you need help with your Kia or just have general questions, ask for Chad in the service department. He was extremely helpful and courteous when I needed to drop my Sedona off for some work done. He was able to get me a loaner car and make sure I had all my questions answered before I left today. I won't talk to anyone else in service without talking to Chad first. Thanks, Chad, for all of your help!!! More

Rude inconveneint I keep going back, because it is where I purchased the vehicle. However, it is always inconvenient to get the oil changed there, never any open appoin I keep going back, because it is where I purchased the vehicle. However, it is always inconvenient to get the oil changed there, never any open appointments, always a week to two weeks to get it done. Called on an oil leak that is from the Oil Pressure Switch that is only under warranty until 60,000 miles and they do not have a tow service and would not recommend one. Service advisor took real attitude towards me. More

Theft from car My son took our Kia Optima in for the free oil change. We had a problem in the past with the service department recommending new wiper blades or tire My son took our Kia Optima in for the free oil change. We had a problem in the past with the service department recommending new wiper blades or tires after new ones had just put on, but yesterday one of their employees took $200.00 out of the center console. He had forgotten it was in there. My husband called the dealership to report the theft. My son also went back in and they told him that it could have been done by anyone. They told him to file a police report which he did. I called back to let them know that after buying 4 cars from them, I will not be back. UPDATE - One day later - they have replaced my son's money with a $200.00 check. Thank you to the dealership for stepping up and doing the right thing!!!! Kudos!!!! More

Really terrible customer service. I am trying to get a tow for my car that is under warranty and will not start. I bought it in September and is now sitting in my drive-way not able to I am trying to get a tow for my car that is under warranty and will not start. I bought it in September and is now sitting in my drive-way not able to start. I have been on hold with Kia Roadside Assistance for at least 25 minutes and out of desperation, decided to use this dealerships chat function on their website. I wait for a bit, and finally Leah enters the conversation. I tell her I need help and she says she will get with the service department. As I wait, for around 10 minutes, I see that the agent has let the conversation without helping me. This is terrible customer service. If this were a life and death situation, like my car burning or exploding, I suppose I would be out of luck. I guess I am lucky that it just won't start. More

My service expirence My wife brought the car to this dealer since we bought it there. First we had to wait 2 weeks for a service appointment, not as I would have expected My wife brought the car to this dealer since we bought it there. First we had to wait 2 weeks for a service appointment, not as I would have expected. My wife brought the car in as scheduled and told the service rep about all the problems and demonstrated the issues. The service rep called back and said the car was ready. Number of issues corrected 1 out of 5. Please draw your own conclusions! More

I came in for service work and a quote. I spoke to Jeff on the phone and he made me feel very good about the situation and assured me that they would do their best. When I got to Kings Kia, I worked with N on the phone and he made me feel very good about the situation and assured me that they would do their best. When I got to Kings Kia, I worked with Norm. He greeted me and made me feel very welcome. He helped me and answered all my questions, no matter how small or silly they were. He made me feel sure that he would take good care of my car and give it the best service. Norm not only gave amazing service, but he also took the initiative to look up if I qualified for any other additional deals or discounts. He also was prompt and timely. I had a great experience and would not go anywhere else for my service check ups or work. I will always be a Kia fan and a fan of the people who work at Kings Kia! Thanks for everything! More

not worth talking about... the worth customer service I have ever had from the dealership.... 513-509-3869 Please call with any questions or email @ lenahelton@hotmail.com have ever had from the dealership.... 513-509-3869 Please call with any questions or email @ lenahelton@hotmail.com More