Kings Mazda - Service Center

Consistently great service The power brake booster failed on My wife's car. I dropped it off unscheduled at Kings Mazda this morning at 7:30. They fit us in, replaced the brake The power brake booster failed on My wife's car. I dropped it off unscheduled at Kings Mazda this morning at 7:30. They fit us in, replaced the brake booster and had it ready for us to pick up this afternoon! And they did it for NO CHARGE! Plus we got another free oil change. That is 15 free oil changes on this car so far! I think we'll be sticking with Mazda and Kings Mazda for a while. Extremely pleased More

The worst experience with a service center!!! On 9/10 I took my Mazda 5 in because my ac/heater blower had quit on me. I also asked them to make me a key, and asked them to attach my front lisence On 9/10 I took my Mazda 5 in because my ac/heater blower had quit on me. I also asked them to make me a key, and asked them to attach my front lisence plate. I was told the key would be about $250, but they would attach the lisence plate for free. Although, I thought that was a lot of money for a key, I wanted a second key. I said okay, make the key and attach the plate. They did their diagnostic, which was $70. And I was told that if I had the work done, that may be taken off the final bill. The "service specialist" Josh, told me that they had checked everything. The only thing that it could be was the blower motor, and that would cost me about $450. I made an appointment for 8am on 9/17. I was told that it would be a 2 or 3 hour job. I was then given the bill for the diagnostic and the key. The $250 key, with tax and labor, was actually $340. Who knew that there was more than $100 labor to make a key. Wow. And they did NOT attach my front plate. I dropped my car off on 9/16, expecting my car to be done by 10 or 11 the next morning. I was called at 9:30am, to be told that they didn't have the part. Again, wow. I was told they could have it the next morning. I was promised that my car would be done by noon, the following day. I had taken the day off, and had plans for that afternoon. But with no car, my plans were down the drain. Ok, next day. I was called at 2:30pm. It was not the blower, it had to be the module. So much for the "diagnostic" I was then informed that this part was about $800. With labor, the bill would be about $1200. I flipped out. I will say, they did get me a rental car. I was told that my car would be done 9/22. I was not happy, but at least I would have a way to work, and to get to my various other commitments. Fast forward to 9/22. I was called at 1:10 pm. My car was finished. Yea!! A couple of hours later, I went pick it up. I asked, "did you attach my front lisence plate? " The gentlemen looked at my paperwork, and it indeed said that it had been done. Then I was presented with the bill. $1165.55. I asked if they could at least take the diagnostic fee off. Of course, I was told NO. He said, "we paid for the rental car!" As if to say, WHAT MORE DO YOU WANT? I paid the bill. So, altogether I had given them $1575.65. Then, Josh went to get my car. And you guessed it. NO PLATE. He told me "we forgot about the plate, and we don't have the right bracket in stock. We could order it. It would cost you about $40. You can bring it back sometime next week." So from 9/10 until 9/22, they didn't have the time or the thought to order it? And I was told at the beginning that it would be done for free. I was highly annoyed and took mr car and left. More

Pat Gallagher, Service Advisor, was great to work with. Pat Gallagher was great to work with and helped get me right in for service. He worked with me in getting a vehicle to be able to make sure I could ge Pat Gallagher was great to work with and helped get me right in for service. He worked with me in getting a vehicle to be able to make sure I could get to work while they took care of several "issues" with my car. He kept me informed along the way so that I knew what was being determined as to the "issues" with my vehicle. He also kept me appraised as to the pricing I would be facing and what was covered by my warranty. More

The way service should be! Always an easy and effortless service appointment. They don't need to up sell because they do a great job from the start! They know the car and its Always an easy and effortless service appointment. They don't need to up sell because they do a great job from the start! They know the car and its history and I have no concerns that the recommended service(s) are necessary and needed. Highly recommended!!! More

Outstanding Service Department Your service department is outstanding. They are always friendly and so helpful not to mention flexible to fit my schedule. Great customer service. L Your service department is outstanding. They are always friendly and so helpful not to mention flexible to fit my schedule. Great customer service. Love Mazada. More

Get a 2nd opinion I have had my Mazda CX9 to this dealer multiple times for the same problem and they were never able to diagnose the problem. I am out 3500.00 running I have had my Mazda CX9 to this dealer multiple times for the same problem and they were never able to diagnose the problem. I am out 3500.00 running after fixes that were never necessary. After taking my car to a non-Mazda local mechanic they were able to diagnose and FIX my issue in two days. I am out another 1600.00, but at least my car runs like new. I also had my car to this dealer to fix my adjustable headlights and they wanted 1100.00 to replace the entire assembly. I asked them if they could just unplug the moter and they said NO. They charged me 100.00 to diagnose and after returning home and looking on You Tube I was able to unplug the motor it about two minutes fixing my problem. They may be ok with routine maintenance, but I would not trust them with anything at this point. I won't even go for my "free oil changes". Get a second opinion if they are not definitive on the problem. Save yourself some money. More

Horrible experience. one of the advanced Key doesn't work, called first, and was told can be reprogrammed. But after they attempted, no success. They still charge us the full price $98.11. Not friendly work, called first, and was told can be reprogrammed. But after they attempted, no success. They still charge us the full price $98.11. Not friendly at all. Will never come back to Kings Mazda anymore. More

THIS DEALER DID A GREAT JOB GETTING ME IN THE CAR BUT WATCH OUT. THE AFTER PURCHASE SERVICE IS VERY POOR. I HAD AN ISSUE WITH THE QUALITY OF THE PRODUCT THEY CERTIFIED AND THEY BLAMED ME, THEY BLAMED T WATCH OUT. THE AFTER PURCHASE SERVICE IS VERY POOR. I HAD AN ISSUE WITH THE QUALITY OF THE PRODUCT THEY CERTIFIED AND THEY BLAMED ME, THEY BLAMED THE TIRE MAKER, THEY BLAMED EVERYONE BUT THEMSELVES. THIS IS THE SECOND CAR I BOUGHT FROM THIS DEALER GROUP AND THE SERVICE AFTER THE SALE GOT WORSE. I EVEN CONTACTED THE OWNER AND HE DID NOT CARE. DO NOT BUY FROM THIS GROUP. ONCE THEY SELL YOU A CAR THEY ARE DONE WITH YOU. PLUS IF YOU THINK YOU HAVE A WARRANTY ISSUE BUT THEY DO NOT FIND ANYTHING, THEY WILL CHARGE YOU $99.00. CONFLICT OF INTEREST YOU THINK? More