Kings Mazda - Service Center

Bought a Certified Used 2008 CX7 on 01-13-2011, along with an extended warranty. Before I took delivery, I questioned the dim driver head lamp. I was told that was "normal." Took it in today (May 20) with an extended warranty. Before I took delivery, I questioned the dim driver head lamp. I was told that was "normal." Took it in today (May 20) because the headlight is dangerously dim and thought it might be partially burned out. The service tech put the car up on the lift, had to take the entire wheel off to access the headlamp and found that it had apparently been previously rigged with foil and duct tape and it had shorted out some wires and could have caused a fire! I have the foil and the duct tape in my posession. The service tech and the sales manager agreed that, though this wasn't a "warranty" issues, I had purchased a CERITFIED car and this was of no fault of my own. It had escaped their attention when they acquired the car before selling it to me. The General Manager, Ed Schoenhoft is a total creep. He refused to pay for it, said that I chose to buy a used car so therefore I should assume the liability and responsibility and "kindly" offered to pay for half the $875 charge!! He even insinuated that I could have rigged the headlight myself! We bought this car for our 16 year old daughter who takes it back and forth to school only. We were cautious about purchasing a safe and reliable car for her and paid top dollar for this! It had very low miles--32k. They would not release the car to me unless I paid them. So I am out $400+ and have just filed a compalint with the BBB. The attitude there, by the GENERAL MANAGER is "LET THE BUYER BEWARE." They will not stand behind what they sell and care little about good will. Buy or service your car elswhere! More

After being a loyal supporter of Kings Mazda, I will no longer be spending any money with this organization. I have bought the last 3 cars from Mazda (2000 Mazda 626, 2003 Mazda Tribute, 2007 Mazda3) an longer be spending any money with this organization. I have bought the last 3 cars from Mazda (2000 Mazda 626, 2003 Mazda Tribute, 2007 Mazda3) and have done so because they have always been fair, honest and quite frankly, the cars are great. All my service, even oil changes, we always handled by the service department. It seems there has been significant changes in Service and Sales, and customer support has suffered greatly. I recently had issues with a $5 part that should have been covered by the warantee that was sold with the vehicle. Not so. I was forced to pay $90 for a $5 part and 2 minutes of time for the tech to put it on. The service department hides behind mounds of "corporate Mazda" paperwork and the sales manager is clueless as to the details of what he sells. When I tried to confront anyone about the details, I got nothing but finger pointing and excuses as to why I was being charged. After a few brief calculations, I determined that I have brought over $100,000 in sales and service to this organization (3 cars personally bought, 10 years of service on my cars and 5 referrals for people that have ended up buying Mazdas from Kings Mazda) and this is the respect I get? No more, I am now a strong advocate AGAINST Kings Mazda. Still LOVE the vehicles, but will NOT support this organization. More