Klick Lewis Chevrolet - Service Center

First, my vehicle was not serviced when it was scheduled to be serviced. This caused delays in it being ready for pick up. Second, communication was poor. An email was sent to an address that has not b to be serviced. This caused delays in it being ready for pick up. Second, communication was poor. An email was sent to an address that has not been in effect for years. I called to check on the status late in the day because I had not heard from them. I gave them the correct email and asked them to communicate using my cellphone. Arrangements were made to complete the needed repairs for inspection and I was told the car would be ready the following day. Again, I waited until the end of the day without hearing from them. I left to do errands about 4:30, they called my home phone about 10 minutes later. I called them from my cellphone about 10 minutes after that since I hadn’t heard from them. The response was they were finishing the paperwork work, but it was now too late to pick up the car because they were closing. On Saturday, when I picked it up and raised these concerns, I was told Todd would call me on Monday afternoon after I got home from work. Again, I did not receive a call today. Klick Lewis’ motto on their radio ads is “Trust is earned”. At this moment, I am feeling like that communication and therefore, customer service is unreliable. More

When the purchase was about to happen they had great communication. Up till it came time for financing. I told them I only wanted to request two specific banks and they did not listen. After the sale I communication. Up till it came time for financing. I told them I only wanted to request two specific banks and they did not listen. After the sale I had issues. The service department never returned my calls and after they fixed the vehicle I still had the same issues. Reached out to my salesman and was told he’d take care of it. No response yet. This is the second time this has happened after purchasing 2 separate vehicles from them. More

It's a good dealership, never had any problems. The staff is always nice & friendly The staff is always nice & friendly More

Work was done as promised. More expensive than where I am from (NH) but it had to get done. More expensive than where I am from (NH) but it had to get done. More

took longer than told, said 20 minutes, took over 1 hour. Not easy in and out of service. Not easy in and out of service. More

I wrote a review on this place a couple of months ago and here I am again! Save yourself the hassle if you are buying a jeep from this place. My fiancé and I returned back here because once again our Jeep co here I am again! Save yourself the hassle if you are buying a jeep from this place. My fiancé and I returned back here because once again our Jeep continues to have the same issue after almost a year of financing it along with some new one which I believe is somehow tied into the ongoing problem it’s been having but I am not the expert here. Well this time they just got straight to the point after having the car for 10 minutes and told him “they are not informational about jeeps” and recommended he take the car to a jeep dealership where he would be able to use the warranty we bought. Funny how after going to this place at least 6 times in the last almost year we were finally told our warranty could be used at other dealerships, not just theirs! The time, money, and hassle this would have saved us all!!!! I partially blame us for not being knowledgeable on our warranty how we should have been. Not like it wasn’t randomly just added to our sale during the purchase which I caught but my fiancé was ok with getting it so we went through with purchasing it. All I can say now is “thank god” because who would’ve known we would be in this never ending situation of needing to use the warranty. More

Would not recommend buying a car here nor would I recommend getting your car serviced here. Waited for MONTHS on a part that was never ordered. Part was originally on back order which I understand recommend getting your car serviced here. Waited for MONTHS on a part that was never ordered. Part was originally on back order which I understand but the lack of follow through and the failure to request the part is unacceptable. All of this happened AFTER they sold me 2 vehicles that violated Fair Trade Laws. The Buick died in less than a year and the jeep died in less than a month. Now I'm stuck in a lease for 6 years to a dealership I do not trust, do not like and do not recommend. For a company who's motto is "Where Trust Is Earned" they have never earned me trust and never will. Don't believe the bull when they tell you they can't fix the past, they can only work on the future because they future will be another vehicle that leaves you stranded or stuck going 35 miles an hour down 81. DO NOT GO HERE OR BUY FROM HERE. More

Great service! Very efficient. People were very nice and attentive I would recommend others to this facility. Very efficient. People were very nice and attentive I would recommend others to this facility. More

The service and parts department's support is very good. Scheduling an appointment is pain free. Scheduling an appointment is pain free. More

The service was outstanding. The service advisor informed me of a recall that I was not aware of when I scheduled the appointment, and they took care of the issue when the car w The service advisor informed me of a recall that I was not aware of when I scheduled the appointment, and they took care of the issue when the car was there. More