Knight Claremont Chrysler Dodge Jeep Ram - Service Center

Review Update (12/23/22) After being contacted by Hector Ruiz, he was able to figure out what the issue was and get my Jeep in for service to have the soft top replaced (under warranty). I am grateful for t Ruiz, he was able to figure out what the issue was and get my Jeep in for service to have the soft top replaced (under warranty). I am grateful for the work he did to get this issue resolved. I am updating my review to a 3-Star, I wish I could rate them higher but: 1. This issue shouldn't have been an issue and could have been avoidable with a follow up call from the service department informing me that they were waiting on parts. 2. The repairs were not without issues. I found a screw sitting on the drivers seat which was part of the soft top windshield channel. Upon closer inspection I found most of the screws that hold the top to the windshield channel to be completely loose to the point I could remove them with a quarter turn, by hand. 3. The plastic bracket that is part of the windshield channel was cracked in half, I don't think this will result in issues in the future but only time will tell. I hope that my experience helps this dealership improve on their procedures and practices as everyone who helped me along the way was always very professional and nice. ----- I went in to have the soft top of my Wrangler checked out because it was tearing on the inside where it attaches to a beam above the front seats. Service department staff were very friendly in helping me out and took pictures of the soft top and said they would submit a case with Jeep and get back to me. I never heard back from them. I called many times but because of the automated system, I was never actually able to speak with a real person. I'm not sure if they ever received the notifications I left with their automated system. When I went in I was just about to hit the end of my warranty and now I'm out of my warranty period which probably means I'll have to replace the soft top on my dime. Quite the bummer, I was really hoping to have this fixed since it’s only 3 years old so the soft top shouldn’t have been an issue at this point. More

Poor customer service. Said you would call me to schedule a diagnostic test and never did. Said you would call me to schedule a diagnostic test and never did. More

The service was excellent. Their professional staff answered all of my questions and concerns regarding my vehicle as well as available discounts. Their professional staff answered all of my questions and concerns regarding my vehicle as well as available discounts. More

Thanks great job I think you did a great job getting my car in out in a timely matter car in out in a timely matter More

The service team is excellent! Yvonne Rogers always keeps us updated and we know our cars are serviced right every time. Yvonne Rogers always keeps us updated and we know our cars are serviced right every time. More

Very easy and fast to work with. Really enjoyed how the service guy explained everything Really enjoyed how the service guy explained everything More

Best service we’ve received at any JEEP dealership in California. The staff had the absolute best customer service. Mechanics were fast and efficient. Definitely not changing dealerships. California. The staff had the absolute best customer service. Mechanics were fast and efficient. Definitely not changing dealerships. More

Refused to honer my pre paid oil change agreement , service tech says take it where I purchased my truck, the agreement is thru mopar corp and covers any dealer , the truck has been serviced by John El service tech says take it where I purchased my truck, the agreement is thru mopar corp and covers any dealer , the truck has been serviced by John Elway since day one.. very rude, never again More

Best service team in the IE. They always get us in quickly and take care of any issues in a timely manner. They always get us in quickly and take care of any issues in a timely manner. More

So far they seem honest, and explain everything so it's understandable. Also helpful and recommend what services you will need in the future. understandable. Also helpful and recommend what services you will need in the future. More